[Resolved]  Hathway — Request For Connection Shift- Acc no :1068988

Address:

Bangalore, Karnataka

I am a resident of bangalore. I had requested for connection shift on 31 May. Surprisingly the request was logged but I was not given the request number. ETA was given for 4 days.Today is 5th June and still there is no update from the concerned department. What a pathetic service provided by Hathway. Every time I call up the help desk, the only reply I get is "Today by EOD it will be done, Sir!" Few points I would like to highlight on the pathetic service model: 1. No SMS or Email for the complaint logged. 2. No transparency for consumers about the request. No point of contact for customer to check for updates or directly approach the concerned department.Need to contact customer service support for all the updates which is nothing but worthless. 3. The technicians are VVIPs as the customer support person tells that they can arrive any time. 4. Importance of ETA? I have taken 3 months plan and currently as per the ETA defined, I have lost 2 days. Now is there any refund policy for the same?