Hathway — Updated bill not generated

Address: 73, St.John`s Road, Bangalore 560042

Website: www.hathway.com

I have requested to disconnect the broadband connection on November 5 and I was promised that the connection will be terminated once the router is collected and I will get an updated bill. On November 6, they have collected my router but they neither disconnect the internet nor update the bill. Now they are asking me to pay bill for complete November month to disconnect the internet.