[Resolved]  Hathway — Very Depressed and Saddened by the Hathway Service.

Address:

Bangalore, Karnataka

Respected Sir, Complaint Number:[protected]nd complaint raised) Account Number : 673090 I am writing this with a depression. I called Hathway Customer support 4 days ago and after waiting for 10 mins they picked the call.I spoke to Chand, Shoib, Chetan and I dont remember other name.I told him Politely my connection is Lost from 4th july 2015 and He said blindly its a total area Failure and service will be restored in 2 hours. I called my friend who as Hathway and in the same area and he told he has connection.So I learnt these guys are dishonest . Then I am calling the customer everyday but they say some will attend but issue is never fixed.I regret subscribing to Hathway now. Today i called two time wait for 10 mins and they disconnect the call.I dont know what kind on customer support they provide.Its a bad experience. Last month too I had a bad experience.Without notifying I need to pay my bill they disconnected my internet.When called the bill collection guy to come and collect the bill He says my internet is active and cal the technical team.Then when i call Technical team they say i need to pay the bill.This hungama happened for nearly a week then later I came to know I can pay online.So paid Online. My request is Sir please take action on these guys, Very rude and poor customer support, negligence, and this has caused me enormous head ache and mental disturbance.Now since I have lost a weeks connection.I want extension for the same on my Internet due date which is reasonable plea.Also please ask these guys to take immediate action. If they cannot provide what they promised in their fancy adds, Kindly Sue them to stop the service.