[Resolved]  Hathway — Wrong Commitment

Address:	Bangalore, Karnataka
Website:	www.hathway.com

I have taken a new broad brand connection last month September 2015 from Krishna his mobile number- [protected], sale executive Hathway in Indira Nagar, I wanted Rs700/- plan which he confirmed that I can take it from 2nd month as It is new connection he cant give right away, for the first month I have to take Rs1000/- monthly connection for which I have paid Rs1500/- in total. after that I have call customer care team, billing team they said there is no Rs700/- plan and in tourn I have informed Krishna he once again confirmed there is Rs700/- plan he will take me to there regional office in IndiraNagar to confirm on Rs700/- plan and asked me not to pay my 2nd month bill and after that I have send e-mail to Hathway billing team asking for plan change to Rs700/- plan. Yesterday I get call from Ravi from Billing team than I have to pay Rs1035/- on 13 October 2015, as they will not change to Rs700/- plan and today Krishna sale guy calls and say do what I like company has stopped the plan he cant do any thing, this is cheating false commitment and misguiding a customer. I took the connection on the sale person Krishna confirmation that I can change to Rs700/- . I tried reaching there Mumbai Head office as there is no proper response on top arrogant response from there Nodal officer - Prasanti.. however Neha at the reception told will arrange a call back with-in 1 hour from some one named munmunn but I got a call from Sanjay technical support when I informed him that its billing and related to plan issue he gave me Vishvas number- [protected].. when I called him he told me he was busy will give me callback arrange callback .. until now no call back from him I believe I am to small (or) they are to big to give a call back .. This is my experience from hathway false commitment from the start this was as on 06/10/2015 on 07/10/2015 I tried for vishvas no response and Krishna called sya ing do what you please I cant give Rs700/- plan.. Again I called Mumbai head office neha connected me some extension where there was no response and again when I called reception there is no response .. Please cancel my connection by refunding Rs1500/- back to me. I need a apology from the sales person for misguiding me and sharing wrong information.