[Resolved] HDFC Bank — Account blocked due to address change letter undelivered

Madhusudhan Patil

Mar 22, 2022

Address:

HDFC BANK, HSR LAYOUT 7TH SECTOR, 560102. Bangalore

On 4th March, 2022 I received an email saying that my a/c is blocked due to address change letter undelivered. Below are the sequence of events which I tried to get my account back.
1. Called customer care and they suggested to visit nearest bank
2. Called my RM, she said she will send an email to concern people and will keep me posted. Till today she is not responding to my calls
3. On 5th Mar, Sent an email to [protected]@hdfcbank.com with detailed information on the issue. No resolution yet.
4. Sent an email to nodal officer. No resolution yet.
5. Raised complaint on website. No resolution yet.
6. Visited nearest bank and explained my issue. They had no idea on why there is block on my account.
7. Submitted a written letter along with the correct address to be updated on the account on 16th mar. No resolution yet.

this is the worst experience I got from HDFC. Pathetic service. Even managers have No knowledge on their own bank services. Don't call yourself as national bank. I am lost while trying to get my account back.

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Mar 23, 2022

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Mar 22, 2022

Updated by Madhusudhan Patil Irony is I could see that account is showing correct address from last 2 days but they didn't remove the block yet. Utterly disappointed and angry with HDFC services to CUSTOMER who has taken insurance policies from HDFC itself. How should I pay my premiums if you block my account you ###.