HDFC Bank — Account blocked due to address change letter undelivered

HDFC Bank — Account blocked due to address change letter undelivered

P Poonam 8756350 Nov 9, 2022 Nov 12, 2022 This thread was updated on Nov 12, 2022

Hi, On 26/10/2022, i received an email stating that "We regret to inform that the address change letter with reference to your customer ID XXXXXX409 has been returned undelivered". on the next day am unable to use any phonebanking, upi, netbanking, debit card etc. I Have branch as well many times but bank employee also dont know how to unblock my account. in their system it is showing regular active account, but i am unable to use bank services. I have contacted many times customer serivice also they are also denying to help and resolve the issue. Atleast bank should confirm customer before blocking their account. HDFC bank is not at all customer friendly unlike like SBI, ICICI etc are very good bank and provide resolution very easily. Kindly help me out to resolve this issue. Regards, Poonam Was this information helpful? No (0) Yes (0)
HDFC Bank customer support has been notified about the posted complaint.
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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 12, 2022

Verified Support

Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Poonam 8756350's [Complaint's author] reply, Nov 14, 2022

Hi, How many times i will register my concern with HDFC. With ref no. 23334672 i have already registered my complain. They are unable to resolve my issue. Seems HDFC bank dont want their customer associated with there bank. Kindly let me know is there any solution will be provided to me or i will close my account.