HDFC Bank Complaints & Reviews

Reference No. of Case with HDFC is[protected]

Pending Refund of Rs 29984/-

On 09 Dec 2022, I was booking a flight on Spice Jet website for Delhi - Bagdogra. I used HDFC credit card for payment of Rs 14992.

After Submitting the OTP for payment, the website redirected to homepage without confirming the ticket.

Later, I found that additional 4 transactions of Rs 14992/- each (Total Rs 59968/- ) was charged on the card.

02 Transactions amount Rs 29984/- have been refunded by the HDFC, but other 02 transactions for Total amount of Rs 29984/- is still pending since Dec 2022.

It is requested that the pending amount of Rs 29984 may be refunded at the earliest.

Email correspondences have been exchanged between me and HDFC Card since Dec 2022.

All details sought by HDFC have been forwarded multiple times.

The standard response that I get is that -"the case under processing and we will get back soon. "

It's about one year since that incident.

Please accord due priority to resolve the refund of Rs 29984/ at the earliest.

I am holding a salary (Savings) account in HDFC Bank (Account no. [protected]). Debit transactions were blocked from my account in September. I had a conversation with customer care and i was instructed to visit the nearest branch for KYC. I visited the nearest branch (Netaji chowk, Ulhasnagar) and did the needful. After one month of follow up, they told me to visit the home branch (Kamala Mills, Lower Parel).

I visited the home branch in 1st week of November, and again did the whole KYC process and other formalities which i did in the nearest branch. After one month of follow up, i got no response from them. Suddenly i was called to give details of 500 (five hundred) UPI transactions i have done from my account since last one year (since the account opening month). I accordingly gave the details of all 500 transactions in the excel sheet that was shared with the nearest branch and i stayed in the branch for 2 hours and gave all the details.

After all the follow up mails and messages and calls, i got no response from anyone, neither the nearest branch nor home branch. It is almost the end of december month and it has been almost 4 months and i have not received any information or update or solution. Every time i contact them for an update, they simply say that we have forwarded the complaint, we have forwarded your mail, etc. but no response.

My Diwali festival got ruined because of this situation. I had plans for my family and i couldn't do anything. I had so much pressure on me for paying my monthly installments. I had to borrow money from others to pay the same. Since the organization where i was working before October, i was about to receive Salary and Full and Final settlement of two months together. I had received the same in my account but i could not use the same.

Every month around Rs. 25000/- of installments goes from my account, but it has been really hard and frustrating sine last 3 months. I request you to please help me in this situation as i need my money as soon as possible to pay my debts.

Also, since i changed my company in October, my registered mail id was associated with my previous company which is now inactive. So for any further communication from HDFC Bank, i request you to please communicate through my registered mobile number & alternate mail id (rohan.[protected]@gmail.com)

Dear HDFC Bank Customer Service,

I hope this email finds you well. My name is Soumana, and I am writing to bring to your attention a matter of concern regarding my credit card Jumbo loan account.

I recently availed a credit card Jumbo loan with HDFC Bank, and had foreclosed the loan amount ahead of schedule. However, to my surprise, I discovered that the loan account has been converted into a savings bank account without any prior notification. Furthermore, this savings account has been merged with my existing savings bank account without my knowledge or consent.

This unforeseen development has raised several concerns for me, including issues related to transparency, account management, and the overall customer experience. I am reaching out to you to seek clarification on this matter and request a prompt resolution.

Please find both of the credit card Jumbo loan account details below:
1. [protected] - INSTA JUMBO LOAN[protected] 08 Aug 2022
2. [protected]- INSTA JUMBO LOAN[protected] 16 Mar 2023

I kindly request you to:

1. Provide a detailed explanation of the process that led to the conversion of my credit card Jumbo loan account into a savings bank account and its subsequent merger with my existing savings account, though I had foreclosed the loan amount more than a year ago.

2. Clarify why I was not informed about this conversion and merger in advance, as it has significantly impacted my financial arrangement with HDFC Bank.

3. Resolve this issue promptly by either reversing the conversion and merger or providing a satisfactory explanation and solution that aligns with my financial preferences.

Kindly find my bank details below:

Customer ID[protected]

I value my relationship with HDFC Bank, and I believe that prompt attention to this matter will contribute to maintaining the trust and satisfaction of a long-standing customer.

Please treat this issue with the urgency it deserves, and I look forward to your prompt response. If additional information is required from my end, please do not hesitate to contact me at [protected]@gmail.com.

Thank you for your immediate attention to this matter, and I appreciate your efforts in resolving it swiftly.

Regards,

Soumana Ghosh
Email ID- [protected]@gmail.com

Parrys Branch Activities Five Thousands Nil

Hdfc bank has been debiting money from my account with asking and keeping my account in minus they are not giving response on this also I tried to connecting them
They are cheating me first they said account is 0 balance account and now they are keeping it in minus and taking all my money

Hi Team,

Its my hard earned money Rs. 12000 which HDFC, Varthur Branch, Bangalore has deducted and used on the name of AMB. I raised complain to waive off previous charges and refund my entire money back in the account. But they never helped. I feel cheated and fraud done by HDFC bank itself.

They changed the rule from AQB to AMB (average monthly balance) without notifying me. No calls, no emails.

HDFC people responsible for this who eat my money are, Smriti Kumari Chandru [protected], Mrs. Partha [protected], Zonal Head [protected].

Bank is for customers and runs with customers and their requirements. Rules can be changed if customer is regular and loyal. Bank do not have any right to eat customers money without informing or their permission. I seek help and justice from India Consumer Complain Forum so that I can get my hard earned money back by Bank buglers.

Dear Team IRDAI
Greetings
I do have 2 HDFC Life Insurance Policy. The Policy Number 20389381and 20389379 respectively.
I have requested for both the policy to convert as Paid up reason, since there is INR 520 deducting every month out of INR 4167 premium paying for each policy.
I send email for the same and told me it will take 75 days for conversion.
I requested why it is taking this much time and where it is mentioned in the policy for stating the same.
There is no reply for my complaint.
As a customer and policy holder I got frustrated and disappointed for this kind of behavior from HDFC life insurance Team
I need a proper reply for the same.
Regards
Rani M

Dear
Greetings
I do have 2 HDFC Life Insurance Policy. The Policy Number 20389381 and 20389379 respectively.
I have requested for both the policy to convert as Paid up reason, since there is INR 520 deducting every month out of INR 4167 premium paying for each policy.
I send email for the same and told me it will take 75 days for conversion.
I requested why it is taking this much time and where it is mentioned in the policy for stating the same.
There is no reply for my complaint.
As a customer and policy holder I got frustrated and disappointed for this kind of behavior from HDFC life insurance Team
I need a proper reply for the same.
Regards
Rani M

I'm writing this in regards to my HDFC salary account. All of a sudden I'm unable to make any transaction neither recieve any money. Keep getting error "low severity memo issued on debit account" . Bank did not intimated any information on this in prior and I'm in urgent need of funds as that is only account I've with my money and my family is dependent on it.
Please help to get this resolved or atleast tell me what for this memo is issued.

Respected sir/mam I am Sameer Kumar karna and I have Paytm hdfc credit card and on month of September unauthorised transaction occurred but the bank is saying I have done that but on that same day i blocked my card but after that I talked to bank customer executive to issue a new card so that I can pay the bills but bank is not issuing new card and I talked to Paytm customer care they told me we can not do anything bank will provide you the new card but they are not listening my word I have waited for 4month regarding that but they are including interest and it's affecting my cibil score also and also if I don't have a new card I can not pay the bill bcz previous card is blocked. And I talked with the nearest branch they told me that talk with Paytm and Paytm is saying talk with bank I am very much stressed from this kindly help me out from this

I had opened the bank account through online ( Smart digital account) before two weeks and i had also completed the Video KYC and got all the confirmation with the Account number, Customer Id and IFSC code but till now it is not activated and i haven't got any welcome kit from bank and my amount is stuck in the bank and my account is under no debit condition. So, then i called to Customer care no and they said that to visit the nearest branch and then i had went to the near by branch in DRM road, sector 1 shakti Nagar, Bhopal, Madhya Pradesh but still not get the resolution from the branch deputy manager and i went two times the same branch and both the times he answered me the same thing that " he has sent the mail and your account will be activated by tomorrows ". Now I don't know what to do because i am very irritated with the services. So, please resolve my issue asap

I received an email saying that my a/c is blocked due to address change letter undelivered. Below are the sequence of events which I tried to get my account back.
1. Called customer care and they suggested to visit nearest bank
2. Called my RM, she said she will send an email to concern people and will keep me posted. Till today she is not responding to my calls
3.Sent an email to [protected]@hdfcbank.com with detailed information on the issue. No resolution yet.
4. Sent an email to nodal officer. No resolution yet.
5. Raised complaint on website. No resolution yet.
6. Visited nearest bank and explained my issue. They had no idea on why there is block on my account.
7. Submitted a written letter. No resolution yet.

this is the worst experience I got from HDFC. Pathetic service. Even managers have No knowledge on their own bank services. Don't call yourself as national bank. I am lost while trying to get my account back.

We have requested for a revision of the interest rate for the homeloan interest rate from 9.25% to 8.25% but this has been ingnored by the bank for a very long time.

We received a mail from HDFC with arbitary text that does not highlight the problem we are facing.

This is amounting to harrassment.

Homeloan number:[protected]

Ad hoc statement charge rs 118 have been deducted on 07 Nov 2023 from my hdfc savings account without any information.

How can bank deduct money without any acknowledgement.

So i need clear clarification from hdfc bank and reverse my rs 118 to my account.

On 29th Nov 23, I was charged Rs 531 as ACH debit return charges, why did HDFC deduct that amount from me?
HDFC Bank when a debit transaction is returned or reversed by the receiving bank.

When you initiate an ACH debit transaction, such as paying bills or making a purchase, the amount is electronically debited from your HDFC Bank account and transferred to the recipient’s account
I HAVE DONE NOE as such, then why was I charged that amount? Please reverse my money back

I got an SMS saying address change letter is undelivered please visit the nearest branch to avoid account block. No one even came to my home to provide letter or call me.
Please unblock my account, neither one can credit in my account nor I can withdraw money from my account.

Regards,
Kaushik Sojitra
Register mobile no in HDFC bank - [protected]

I clearly advise you stay away from Them they had my funds stock with them. I made a transaction o[censored]SD 8, 200 to them and I was never able to send my funds out of my wallet. This error continues and I made a request to the support team and I never got their responds. But I finally was able to get my funds with the assistance of a crypto expert named Jeff and I was able to get his attention after sending requests to his mail Jeffsilbert39 gmail com and I got a quick response and he was able to help me get my funds that was stock with Them.

Hello
I have a saving account in your bank account no. [ [protected] ] in the name of PRASAD BABASAHEB MUNDE. I have checked my account statement, you have been charged lots of charges from my account. Why you charged?I have financial problem thats why, i did not maintain sufficient balance in last 3 months. I have been charged AMB Charges of Rs 2279/- in NOV 2023.
I have never been informed that this would be charged due to lack of funds, What are these charges for? Why are they so high. It is not a debt i have to pay. . How can you inculcate habit of regular savings if you penalise so harshly for not having balance., my situation is very low till time, please refund my amount i promise you next time i am maintain monthly balance so please refund my amount 2279 Rs.
Please refund these all charges.My situation is very low.
Below is my account details:

Account Branch : VISHRANTWADI

Address : GROUND FLOOR AND 2ND FLOOR, LANDMARK

BUILDING PLOT NO A-1 S NO 42, 43

CTS NO 203 OPPOSITE BIG BAZAAR.

City : PUNE 411015

State : MAHARASHTRA

OD Limit : 0.00

Currency : INR

Email : [protected]@GMAIL.COM

Cust ID :[protected]

Account No : [protected]

AMB charge:

22 NOv 2023

700.92 Rs

700.92 Rs

275.63 Rs

601.93 Rs

Total amount : 2279.04
Ref no .
MIR[protected]
MIR[protected]
MIR[protected]
MIR[protected]
I am belonging to poor family that was my savings. Please refund the deducted amount need the money for emergency in hospital.
In future i will maintain my bank balance please sir refund the amount.

My account was opened a couple of years ago by the company I used to work for. I barely use this account, and whenever I do, it is used for very small transactions. I checked my balance on November 22, 2023, and it showed an amount of -2089.72. I don't know why it's showing a negative balance. I request that you please resolve this problem. I am not going to pay this amount as it is not something that happened due to my carelessness.

My account has been blocked as the address change letter is undelivered. I am currently not in India to collect the letter as I came to Luxembourg for business visit. Till now, I contacted all the customer care representatives and contacted bank and there is no resolution yet