[Resolved]  HDFC Bank — Account closure without my consent

Address:	Mumbai City, Maharashtra, 400080
Website:	www.mumbai77.com/branch-address/28-hdfc-bank/mulund-near-mehul-cinema

Hello,

My account was closed on 04/02/2017 without my consent. I visited the branch and I got to know that my account was closed.
Upon the request they gave me the details of closure of my account.
So On that day I visited the branch from where my account was closed I requested them to produce me the documents where I requested for closing the account. They provided me with the same but I was stunned to see the signature on it but I requested them to start the investigation but they refused to do soo ???
I am sure that I did not close my account.
I drafted them emails but there was no action nor email reply.
Once I received the email from the manager that we can just give the letter that your account is been closed on so and so date which I already had latter in 10 mints I received the text message that your complain ticket is closed??
Is this service that they provide whereas the other bank actually investigate the matter and help the customers.

Below is the email contents which I have been forwarding
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Sir, (Feb 23)

I received a call from Mr -------- stating that he can provide me the documents of the account closure.

I fail to understand that I know that the account has been closed. I just want the answer how it has been closed without my consent. Under section 464 in the Indian penal court forging somebody's signature is a crime . Still You people are taking this lightly as if nothing has went wrong and closing my case . Is it fair enough to satisfy a customer who is placing her plea to sort out the matter . Can someone really relay on your bank . Today it is savings bank .. can you give me the confidence that no other documents will be signed by him and produced to you in future without my consent and your bank employees by tallying my signature proceed with the same.

Please do not play merry go round with me. I have already filed a complaint against this matter of which copy of the same will be attached soon.

Please sort out the matter at the earliest.

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Feb-22

I Mrs ------ is holding saving account in your bank with account number [protected]----in your[protected]West). I visited the branch today i.e 22nd February 2017 to enquire about my account and I was dejected to hear that my account was closed on 04/02/2017. I informed the branch that I haven't requested for a closure but then they showed me a letter which contained signature of myself and my husband for the closure request.

Sir, I write to inform you that I haven't signed any application form and I am not staying with my husband from the last two years. I just want to ask that when a bank receives application for closure and I was not present physically, Is there
any rule for confirmation for the account closure. I am the first holder in the account inspite of that without confirmation the entire fund was transferred to the second holders account. That is my husbands account .

Sir, I agree not staying with my husband is my fate
But closure of account without my consent is who's fate ???? If the matter is not resolved I will be forced to go to the consumers court.

Kindly look into the matter. If you need any kind of verification or co operation I am ready to extend.

Awaiting for a favourable solution and consideration.

Regards,