[Resolved]  HDFC Bank — ACH Debit mandate registered for Rs. 15000.00 /- with frequency ADHO in HDFC Bank

ACH Debit mandate registered for Rs. 15000.00 /- with frequency ADHO in HDFC Bank A/c No.XXXXXXXXX02187 for Razorpay software pvt ltd with UMRN No.HDFC7

I got this sms today but haven't authorised any debit mandate. Customer care isn't useful. And branches are not open today being Sunday.
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Nov 27, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Oct 24, 2021
Updated by Sudhakar S
Issue was not resolved but why it's marked as resolved.

Dear HDFC Team,
I got this sms today stating that
ACH Debit mandate registered for Rs. 15000.00 /- with frequency ADHO in HDFC Bank A/c No.XXXXXXXXX02187 for Razorpay software pvt ltd with UMRN No.HDFC[protected]

I have never opted for this nor do I know that how can it be enabled without my permission.
I ask you to cancel this as soon as possible.

And for future, please atleast inform me before enabling any services.

Thank you
Sudhakar S
[protected]

Verified Support
Oct 27, 2021
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience.

Please share the registered contact number and elaborate your query in detail for further assistance.

You may also write back to at [protected]@hdfcbank.com.

-Zubin
HDFC Bank Customer Assistance
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