[Resolved]  HDFC Bank — AGGREGATOR EMI - OFFUS with customer knowledge

Address:delhi

Recently I purchased a mobile worth 26099 and paid amount using hdfc credit card and after 5-6 days they credit the amount and convert it into offus EMI without my knowledge.

Purchase date: 27/07/2021
AGGREGATOR EMI - OFFUS Date: 02/08/2021

I have paid the whole amount the next day after purchasing the mobile but still, they do it. Please resolve it as soon as possible.
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Aug 5, 2021
Complaint marked as Resolved 
they cancel the loan.
HDFC Bank customer support has been notified about the posted complaint.
Aug 03, 2021
Updated by monty121
Proof:

Verified Support
Aug 04, 2021
HDFC Bank Customer Care's response
Dear Customer,

We wish to confirm that as per the easy emi card feature all transactions which is greater than or equal to Rs.9, 999.00 will be auto converted into EMI payable in 09 months. Kindly refer our bank website www.hdfcbank.com for easy emi card features and benefits.

-Zubin
HDFC Bank Customer Assistance
Aug 05, 2021
Updated by monty121
But i don't want to convert it into EMI.I already pay the full amount.
Complaint comments 

Comments

Recently I purchased a mobile worth 10599 and paid amount using hdfc credit card and after I received statement for full payment and I made full payment with cred app. But 1 day before they credit the amount and convert it into offus EMI without my knowledge.

Purchase date:10/09/2022
AGGREGATOR EMI - OFFUS Date: 26/10/2022

I have paid the whole amount within a week by using cred pay app and noticed it was reflects hdfc netbank statement also but I don't know why they again deduct credit amount 10599 Rs and make loan without my knowledge. Please resolve it as soon as possible.

Sir recently I purchase mobile 13, 999 emi offer monthly 2.500 did not convert emi total amount pay but money oftet month convert in emi my Money did not return
Recently I purchased a mobile worth 13, 999and paid amount using hdfc credit card and after I received statement for full payment and I made full payment with cred app. But 1 day before they credit the amount and convert it into offus EMI without my knowledge.

Purchase date:19/06/2023
AGGREGATOR EMI - OFFUS Date: 22/06/2023

I have paid the whole amount within a week by using cred pay app and noticed it was reflects hdfc netbank statement also but I don't know why they again deduct credit amount 13, 999Rs and make loan without my knowledge. Please resolve it as soon as possible.

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