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HDFC Bank Complaints & Reviews

2.9
Updated: Mar 24, 2026
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HDFC Bank reviews & complaints page 222

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V
Vinit Gadre
Aug 2, 2021
Resolved
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I am using HDFC fastag.I faced issue of improper deduction at toll for a round trip and raised it to the call center.Later I mailed all the details to the email they provided.I think they even didn't check and replied deduction is ok very causal and irresponsible customer service.

I yesterday tried to recharge now I am getting message that wallet is freezed.I called call center they asked me to upload documents and said it will take around 7 days to activate again.
7 days seriously are we in stone age?? Who gave them right to suspend wallet without prior intimation.Hopeless customer service why even they want to be a fastag provider and harras people
Sep 7, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 04, 2021
HDFC Bank Customer Care's response
Dear Customer,

For Fastag transaction dispute on your Fastag wallet, kindly send an email (mentioning Fastag wallet id, Account number/Card number, Transaction date and amount) from your registered e-mail id to [protected]@hdfcbank.com

Also, attach the scan copies of the below documents.

1. Vehicle RC Copy
2. Vehicle Image
3. Cash Slip (If you are disputing for double debit, wherein the payment is done through cash as well as the amount is debited from Fastag).

Note : Transaction dispute needs to be reported in writing within 15 days from the date of transaction.

You may contact 24x7 Customer Care on [protected] for any clarification.

-Shweta
HDFC Bank Customer Assistance
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    R
    Rkpmdp
    Aug 2, 2021
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    Address: Mandideep

    I have to reset my net-banking pin by using emaiID and contactNumber, Getting OTP on registered mobile number but Email OTP is coming very late, Please do the needful.
    Sep 8, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 02, 2021
    HDFC Bank Customer Care's response
    Dear Customer,

    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

    -Anay
    HDFC Bank Customer Assistance
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      S
      sirianjali
      from Manuguru, Telangana
      Aug 2, 2021
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      Address: hdfc bank

      I have got money deduction of Rs.767.00/- from my bank account in the name of debit card annual fee. I have been a customer for 7years it was never happened. please help me and refund my money bank. In case if it is for new card provided for me for which amount is deducted from my account every year in the name of chargers without my authentication, then I don't want such card, take your card and give me my money back and give me a free card
      Sep 4, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 04, 2021
      HDFC Bank Customer Care's response
      Dear Customer,

      We are working on your concern vide Ref ID:[protected] and will revert to you by 06.08.2021.

      -Shweta
      HDFC Bank Customer Assistance.
      Nov 22, 2021
      Updated by sirianjali
      i have got only Rs.650/- as refund and i have lost Rs.750/- and i didn't not receive rest amount since it was GST. what if it is GST. it is my money. no one has right to have my money with out my authentication
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        H
        hiya1228
        Aug 2, 2021
        Resolved
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        Resolved

        These people have started a medical policy with bharti axa without my concern and when asked to cancel the policy and initiate the refund they are least bothered. I have marked a mail on 20th June, 2021 till then I haven't received any resolution. I spoke to Bharti Axa people too and they said they have cancelled the policy from their end but HDFC people are not initiating the refund.

        Please ask the team to initiate the refund asap.
        Aug 23, 2021
        Complaint marked as Resolved 
        They have not taken any step and still I have not got my money back. They just bluff people and charge without consent, and when the customer ask back for his or her money they just say its processing and here the mention as closed which is really wrong. I need the money back in 7 working days else i request consumer forum to take a action. If they also dont take any action I will have to go more above and the higher authority.
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 02, 2021
        HDFC Bank Customer Care's response
        Dear Customer,

        Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the credit card details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

        -Anay
        HDFC Bank Customer Assistance.
        This complaint is still not resolved and these HDFC people just bluff the customers stating query coused without giving the resolution to the customer.

        Its been 3 months and still they have not closed this and has not made any reverse money of Rs 11000 in the account and still they have added it in my bill cycle.

        I request the legal team from the Consumer forum to look into it and close it. I need the whole money refunded in my credit card in 7 days or I will go to the next level for the resolution.
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          O
          Onkar Yadav Mamilla
          Aug 2, 2021
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          Resolved

          Did not receive OTP on my email id to reset password for my bank account

          I wanted to reset password for my HDFC bank account, I am unable to do it, because I am not receiving any OTP on my email id, I am receiving it only on my mobile number....
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          Rajender.niranjan
          Aug 2, 2021
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          Hello Sir/Madam,

          I have monthly pass at Nashik-Sinnar tollway plaza as im working in Sinnar
          My pass is valid up to Oct'21.

          Inspite of valid pass, today ( 2021.08.02 at time 8.32.13) HDFC deducted Rs 35 rs from my account.
          My car no: MH01BK8851 & my mob no: [protected]

          I try to complaint at their customer care no[protected] then representative asked me to call at 1033.

          I had shared all the avalable details

          Representative from 1033 again asked me to call at[protected]
          I followed the procedure but still no proper response received.

          This happened in past as well which I tried but give up after multiple trial.

          Now this is too much, I want to stop their illegal activities.

          DHFC is doing financial fraud and customer is requesting to correct it.

          Please help as you are the only hope we have.
          Sep 10, 2021
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 04, 2021
          HDFC Bank Customer Care's response
          Dear Customer,

          For Fastag transaction dispute on your Fastag wallet, kindly send an email (mentioning Fastag wallet id, Account number/Card number, Transaction date, and amount) from your registered e-mail id to [protected]@hdfcbank.com

          Also, attach the scan copies of the below documents.

          1. Vehicle RC Copy
          2. Vehicle Image
          3. Cash Slip (If you are disputing for double debit, wherein the payment is done through cash as well as the amount is debited from Fastag).

          Note: Transaction dispute needs to be reported in writing within 15 days from the date of transaction.

          You may contact 24x7 Customer Care on [protected] for any clarification.

          -Shweta
          HDFC Bank Customer Assistance
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            A
            Ashish Torne
            Aug 2, 2021
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            Have been using your credit and debit card for last 7 years. I met an accident and requested you guys to make the payment in small amount every month. I was making payment till month of october, sometime i paid 8 k and sometime it was 10 k.

            Then, there was month of june2021, i requested to wait for one month i will make the payment in the month of july2021. But i don’t understand how you guys work for your valued and loyal customer who keen to make the payment but you make it worst situation for them.

            No one called me or sent me an email and they used my debit card account lien my salaried account. I was about to make the payment but now i don’t money to eat. I am really not happy the way you treat your customers. If the lien was not removed from my account, i will not going to pay anything to the bank!

            I would appreciate and request you guys to remove lien from my bank account, so that i can make the payment of credit card and other bills.

            Here are the details:-
            Salaried account details

            [protected]
            Hdfc89276
            Ashish Ajay Torne

            Credit card no:- [protected]
            Email : [protected]@gmail.com

            Regards,
            Ashish Torne
            Sep 2, 2021
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 02, 2021
            HDFC Bank Customer Care's response
            Dear Customer,

            We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

            -Varun
            HDFC Bank Customer Assistance
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              S
              Sounak Basu
              Aug 2, 2021
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              Resolved

              I have opened a ppf account through online banking but the branch of ppf account has been chosen randomly..I am staying at kolkata but the branch is in anna nagar, chennai..it is far away from my home..so after maturity can I withdraw my money from kolkata..
              Customer id[protected]
              Registered number [protected]
              Sep 7, 2021
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 04, 2021
              HDFC Bank Customer Care's response
              Dear Customer,

              We are working on your concern vide Ref ID:[protected] and will revert to you by 06.08.2021.

              -Shweta
              HDFC Bank Customer Assistance.
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                S
                sonal.sharma
                Aug 1, 2021
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                Address: Sector 18,Noida

                I used HDFC Credit card for the online transaction, but after filling otp the payment gateway timeout out and order was not placed but money got deducted from my hdfc credit card.
                Sep 7, 2021
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 02, 2021
                HDFC Bank Customer Care's response
                Dear Customer,

                I'll ensure this is taken up promptly. Please click on https://bit.ly/2Lzhyn3 to submit the complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                -Anay
                HDFC Bank Customer Assistance
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                  Address: Pune Kharadi

                  Reference ID1:[protected]
                  Reference ID2 :[protected]
                  Unable to do UPI, IMPS transactions due to the error that memo is present in the debit account.
                  No response from the HDFC team till now for the action....
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                  patpatia
                  Aug 1, 2021
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                  I had sent a mail to discontinue oneassist renewal during 2016 and there after emails are being sent regularly but charges for the same are being deducted from my credit card no ending 6516. It is requested that while amount Deducted may please be refunded immediately with interest.
                  HDFC Bank customer support has been notified about the posted complaint.
                  Dear, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
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                    rasshid
                    Aug 1, 2021
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                    Resolved

                    I have made payment to incorrect account

                    Address: Grace Square A7, FLAT 203, opp upcoming satadium, Kausa Talav, KAUSA, Mumbra

                    Today i had made a transaction from my hdfc saving account [protected] number to a another credit account 485499******2886( account name Sushma Pagare by mistakenly, transaction UTR:[protected], for Rs. 12000.00.
                    I want reversal of my amount Rs. 12000.00.

                    thankyou...
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                    sourav11295
                    Jul 31, 2021
                    Resolved
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                    Resolved

                    The laon executive is saying that loan is approved but the option to complete the process in netbanking isn't showing, nor I received a message. I need the money urgently. Please fix this issue asap.

                    Loan Reference No.[protected]
                    My registered phone no. [protected]
                    Sep 10, 2021
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 03, 2021
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We note that our team has replied to you on email on August 02 2021 vide email Interaction ID:[protected]. In case of any further clarification or assistance, please feel free to reply to us on email.

                    -Zubin
                    HDFC Bank Customer Assistance
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                      Deepakgiri
                      Jul 31, 2021
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                      Remove my MIREVENUE HOLD through GEFU

                      Address: Jeevan nagar part 2 Near chandila Chowk gaunchhi

                      Dear sir
                      I request ed you to in my bank account
                      More than 5000 rupees charged between april to june
                      You remove my extra charges that you can apply...
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                      I was paid my daughter fee for kendriy vidyalay through Gpay app from billdesk Rs 1875 but KVS account history not show to paid, please help me to refund my pement....
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                      KumarVasupalli
                      Jul 31, 2021
                      Resolved
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                      Address: HDFC, visakhapatnam,Andhrapradesh

                      Recently (May 2021) i took 15 lakhs personal loan from HDFC. During the loan process, they said, there will be no prepayment and foreclosure charges. After loan disbursement, i got a n email that shows, prepayment charges as 4% . So, i called, him. He said, you will get another update mail soon. I had waited for one month, i didnt receive any updated email . From last one month, i am calling and sending messages to the corresponding people who processed my loan. They are not responding.
                      Sep 22, 2021
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 03, 2021
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Apologies for the inconvenience. Kindly write to grievance.[protected]@hdfcbank.com to share details of your issue, your Account No. & registered contact details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                      -Zubin
                      HDFC Bank Customer Assistance
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                        mnp1685
                        Jul 31, 2021
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                        Address: Dombivali

                        Applied for credit card insta loan. I don't have hdfc bank account so bank sent a demand draft. Hdfc bank delivered my demand draft through uwex courier but there is no website name and contact number on internet so i couldn't track my courier. Please provide website and contact number of courier.
                        Sep 4, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 02, 2021
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                        -Anay
                        HDFC Bank Customer Assistance
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                          S
                          Shefin99
                          Jul 31, 2021
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                          Resolved

                          Transaction reversed on my HDFC account via Zara hasn't been credited to my account yet. Below are the details:

                          Account No: [protected]
                          Account Holder: Shefin Shajit
                          Transaction Date: 30/07/2021
                          Transaction Amount: Rs. 2280
                          Reference No:[protected]

                          Kindly Help
                          Aug 1, 2021
                          Complaint marked as Resolved 
                          Amount credited in 2 days
                          HDFC Bank customer support has been notified about the posted complaint.
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                            Nagaraj2112
                            Jul 31, 2021
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                            Resolved

                            I'm Using hdfc account past 2years. Worst service forver they are trickyly hold the customers money like mirevenue charges. Also the customers support are very worst and irresponsible. I have got 2376/- amount on hold this is not only a first time past month also they deducted almost 1700/-. Why the HDFC BANK service are very worst. If you guys are ready to release a hold amount means I will continue the account otherwise I done need your **** services.
                            Sep 6, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 02, 2021
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We observe that there is an outstanding charges related to ACH return charges / Insta alerts charges on your account to be recovered, as your account currently does not have sufficient funds to recover the charges.

                            We advise you to maintain sufficient balance in your account to avoid any future charges.

                            For details related to fees and charges applicable to your account, please visit : https://bit.ly/2TSnTQa.

                            -Zubin
                            HDFC Bank Customer Assistance
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                              Majji789
                              Jul 30, 2021
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                              Address: BC ROAD BANTWAL BRANCH

                              My account opened 16 th july and 29th same month recived bank accounts kits ( cheque book+account book+ debit card ) and 30th me transfered amount to bank accounts. And rupees 590 holding by bank . I don’t why and what for because this is my new account and I’m waited for recive bank kits .
                              Account holder name : THASREIFA
                              account No :[protected]
                              CustID:[protected]
                              Please help me to know hold reasons and refund or reflect again main account
                              Sep 3, 2021
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 03, 2021
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We have shared your comments with the concerned team and our branch official will get in touch with you at the earliest by August 05, 2021. We request your patience in the interim.

                              -Zubin
                              HDFC Bank Customer Assistance
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