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HDFC Bank Complaints & Reviews

2.9
Updated: May 26, 2026
Complaints 32952
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HDFC Bank reviews & complaints page 222

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H
Heena ashish
Aug 3, 2021
Resolved
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Address: 1229 sector 15 panchkula

I paid my electricity bill online my payment failed but amount deducted. But I did not get back my refund till now. This transaction was done by me on saturday.pls confirm my refund status.
Sep 5, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 03, 2021
HDFC Bank Customer Care's response
Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the details of the transaction. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance.
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    Rainbow and I will
    Aug 3, 2021
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    Is not working and I will be there at like to know if I can think of right now I don't want to be in any of is not any answer from him and he said he would like to know if I can think of right now I am not sure if I can make
    HDFC Bank customer support has been notified about the posted complaint.
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      monty121
      from Noida, Uttar Pradesh
      Aug 3, 2021
      Jul 13, 2023
      This thread was updated on Jul 13, 2023
      Resolved
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      Resolved

      AGGREGATOR EMI - OFFUS with customer knowledge

      Address: delhi

      Recently I purchased a mobile worth 26099 and paid amount using hdfc credit card and after 5-6 days they credit the amount and convert it into offus EMI without my knowledge.

      Purchase date: 27/07/2021
      AGGREGATOR EMI - OFFUS Date: 02/08/2021

      I have paid the whole amount the next day after purchasing the mobile but still, they do it. Please resolve it as soon as possible....
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      Ajoy Sahu
      Aug 3, 2021
      Resolved
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      Resolved

      I cancelled one of my order from Amazon on 03-Aug-2021, I got sms from Amazon that Refund is success, even I got message from HDFC Bank also that "Ur transaction on HDFC Bank DEBIT/ATM Card ending XXXX fr Rs.XX has been credited/reversed by AMAZON on[protected]:13:36:02" but still that money is not been credited to my account at least I can not see from my account statement. Please help
      Sep 5, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 03, 2021
      HDFC Bank Customer Care's response
      Dear Customer,

      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

      -Anay
      HDFC Bank Customer Assistance
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        B
        Brknbynt
        Aug 3, 2021
        Resolved
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        Resolved

        Amount being debited from my hdfc bank fast tag account even though there is no fast tag present on vehicle. Bank is not cancelling account unless overdrafted amount has been paid. Customer Care support is clueless and giving careless excuses about some chip being installed in car.
        Sep 12, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 04, 2021
        HDFC Bank Customer Care's response
        Dear Customer,

        Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

        -Anay
        HDFC Bank Customer Assistance.
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          Sachin Singh Shekhawat
          Aug 2, 2021
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          Resolved

          Address: Sikar

          Please jo bhi mera amount mirevenue hold through gefu m hold h plzzz use refund kre... 🙏
          Sep 7, 2021
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 04, 2021
          HDFC Bank Customer Care's response
          Dear Customer,

          We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

          -Anay
          HDFC Bank Customer Assistance
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            K
            Khanrockz07
            Aug 2, 2021
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            Resolved

            I have a account with Hdfc Bank. Earlier it was a salary account. Now I switch the company and joins with another one.
            I don't know when the salary account changes in the saving account. And charging monthly 600 now the total negative balance is Rs 9267.72.
            So either I close my account or any other solutions please suggest me.

            Account ID 56813287

            Thank you
            Sep 5, 2021
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 04, 2021
            HDFC Bank Customer Care's response
            Dear Customer,


            Our sincere apologies for the inconvenience caused to you. We are looking into your query and our official will contact you by August 07, 2021. Request your co-operation and patience in the interim.



            -Zubin

            HDFC Bank Customer Assistance
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              V
              Vinit Gadre
              Aug 2, 2021
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              Resolved

              I am using HDFC fastag.I faced issue of improper deduction at toll for a round trip and raised it to the call center.Later I mailed all the details to the email they provided.I think they even didn't check and replied deduction is ok very causal and irresponsible customer service.

              I yesterday tried to recharge now I am getting message that wallet is freezed.I called call center they asked me to upload documents and said it will take around 7 days to activate again.
              7 days seriously are we in stone age?? Who gave them right to suspend wallet without prior intimation.Hopeless customer service why even they want to be a fastag provider and harras people
              Sep 7, 2021
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 04, 2021
              HDFC Bank Customer Care's response
              Dear Customer,

              For Fastag transaction dispute on your Fastag wallet, kindly send an email (mentioning Fastag wallet id, Account number/Card number, Transaction date and amount) from your registered e-mail id to [protected]@hdfcbank.com

              Also, attach the scan copies of the below documents.

              1. Vehicle RC Copy
              2. Vehicle Image
              3. Cash Slip (If you are disputing for double debit, wherein the payment is done through cash as well as the amount is debited from Fastag).

              Note : Transaction dispute needs to be reported in writing within 15 days from the date of transaction.

              You may contact 24x7 Customer Care on [protected] for any clarification.

              -Shweta
              HDFC Bank Customer Assistance
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                R
                Rkpmdp
                Aug 2, 2021
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                Resolved

                Address: Mandideep

                I have to reset my net-banking pin by using emaiID and contactNumber, Getting OTP on registered mobile number but Email OTP is coming very late, Please do the needful.
                Sep 8, 2021
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 02, 2021
                HDFC Bank Customer Care's response
                Dear Customer,

                We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                -Anay
                HDFC Bank Customer Assistance
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                  S
                  sirianjali
                  from Manuguru, Telangana
                  Aug 2, 2021
                  Resolved
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                  Resolved

                  Address: hdfc bank

                  I have got money deduction of Rs.767.00/- from my bank account in the name of debit card annual fee. I have been a customer for 7years it was never happened. please help me and refund my money bank. In case if it is for new card provided for me for which amount is deducted from my account every year in the name of chargers without my authentication, then I don't want such card, take your card and give me my money back and give me a free card
                  Sep 4, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 04, 2021
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We are working on your concern vide Ref ID:[protected] and will revert to you by 06.08.2021.

                  -Shweta
                  HDFC Bank Customer Assistance.
                  Nov 22, 2021
                  Updated by sirianjali
                  i have got only Rs.650/- as refund and i have lost Rs.750/- and i didn't not receive rest amount since it was GST. what if it is GST. it is my money. no one has right to have my money with out my authentication
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                    H
                    hiya1228
                    Aug 2, 2021
                    Resolved
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                    Resolved

                    These people have started a medical policy with bharti axa without my concern and when asked to cancel the policy and initiate the refund they are least bothered. I have marked a mail on 20th June, 2021 till then I haven't received any resolution. I spoke to Bharti Axa people too and they said they have cancelled the policy from their end but HDFC people are not initiating the refund.

                    Please ask the team to initiate the refund asap.
                    Aug 23, 2021
                    Complaint marked as Resolved 
                    They have not taken any step and still I have not got my money back. They just bluff people and charge without consent, and when the customer ask back for his or her money they just say its processing and here the mention as closed which is really wrong. I need the money back in 7 working days else i request consumer forum to take a action. If they also dont take any action I will have to go more above and the higher authority.
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 02, 2021
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the credit card details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                    -Anay
                    HDFC Bank Customer Assistance.
                    This complaint is still not resolved and these HDFC people just bluff the customers stating query coused without giving the resolution to the customer.

                    Its been 3 months and still they have not closed this and has not made any reverse money of Rs 11000 in the account and still they have added it in my bill cycle.

                    I request the legal team from the Consumer forum to look into it and close it. I need the whole money refunded in my credit card in 7 days or I will go to the next level for the resolution.
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                      O
                      Onkar Yadav Mamilla
                      Aug 2, 2021
                      Resolved
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                      Resolved

                      Did not receive OTP on my email id to reset password for my bank account

                      I wanted to reset password for my HDFC bank account, I am unable to do it, because I am not receiving any OTP on my email id, I am receiving it only on my mobile number....
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                      Rajender.niranjan
                      Aug 2, 2021
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                      Resolved

                      Hello Sir/Madam,

                      I have monthly pass at Nashik-Sinnar tollway plaza as im working in Sinnar
                      My pass is valid up to Oct'21.

                      Inspite of valid pass, today ( 2021.08.02 at time 8.32.13) HDFC deducted Rs 35 rs from my account.
                      My car no: MH01BK8851 & my mob no: [protected]

                      I try to complaint at their customer care no[protected] then representative asked me to call at 1033.

                      I had shared all the avalable details

                      Representative from 1033 again asked me to call at[protected]
                      I followed the procedure but still no proper response received.

                      This happened in past as well which I tried but give up after multiple trial.

                      Now this is too much, I want to stop their illegal activities.

                      DHFC is doing financial fraud and customer is requesting to correct it.

                      Please help as you are the only hope we have.
                      Sep 10, 2021
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 04, 2021
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      For Fastag transaction dispute on your Fastag wallet, kindly send an email (mentioning Fastag wallet id, Account number/Card number, Transaction date, and amount) from your registered e-mail id to [protected]@hdfcbank.com

                      Also, attach the scan copies of the below documents.

                      1. Vehicle RC Copy
                      2. Vehicle Image
                      3. Cash Slip (If you are disputing for double debit, wherein the payment is done through cash as well as the amount is debited from Fastag).

                      Note: Transaction dispute needs to be reported in writing within 15 days from the date of transaction.

                      You may contact 24x7 Customer Care on [protected] for any clarification.

                      -Shweta
                      HDFC Bank Customer Assistance
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                        Ashish Torne
                        Aug 2, 2021
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                        Resolved

                        Have been using your credit and debit card for last 7 years. I met an accident and requested you guys to make the payment in small amount every month. I was making payment till month of october, sometime i paid 8 k and sometime it was 10 k.

                        Then, there was month of june2021, i requested to wait for one month i will make the payment in the month of july2021. But i don’t understand how you guys work for your valued and loyal customer who keen to make the payment but you make it worst situation for them.

                        No one called me or sent me an email and they used my debit card account lien my salaried account. I was about to make the payment but now i don’t money to eat. I am really not happy the way you treat your customers. If the lien was not removed from my account, i will not going to pay anything to the bank!

                        I would appreciate and request you guys to remove lien from my bank account, so that i can make the payment of credit card and other bills.

                        Here are the details:-
                        Salaried account details

                        [protected]
                        Hdfc89276
                        Ashish Ajay Torne

                        Credit card no:- [protected]
                        Email : [protected]@gmail.com

                        Regards,
                        Ashish Torne
                        Sep 2, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 02, 2021
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                        -Varun
                        HDFC Bank Customer Assistance
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                          S
                          Sounak Basu
                          Aug 2, 2021
                          Resolved
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                          Resolved

                          I have opened a ppf account through online banking but the branch of ppf account has been chosen randomly..I am staying at kolkata but the branch is in anna nagar, chennai..it is far away from my home..so after maturity can I withdraw my money from kolkata..
                          Customer id[protected]
                          Registered number [protected]
                          Sep 7, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 04, 2021
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We are working on your concern vide Ref ID:[protected] and will revert to you by 06.08.2021.

                          -Shweta
                          HDFC Bank Customer Assistance.
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                            sonal.sharma
                            Aug 1, 2021
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                            Resolved

                            Address: Sector 18,Noida

                            I used HDFC Credit card for the online transaction, but after filling otp the payment gateway timeout out and order was not placed but money got deducted from my hdfc credit card.
                            Sep 7, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 02, 2021
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            I'll ensure this is taken up promptly. Please click on https://bit.ly/2Lzhyn3 to submit the complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                            -Anay
                            HDFC Bank Customer Assistance
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                              MaheshKumarS236
                              from Hyderabad, Telangana
                              Aug 1, 2021
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                              Address: Pune Kharadi

                              Reference ID1:[protected]
                              Reference ID2 :[protected]
                              Unable to do UPI, IMPS transactions due to the error that memo is present in the debit account.
                              No response from the HDFC team till now for the action.
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 02, 2021
                              HDFC Bank Customer Care's response
                              Dear Customer

                              We regret the inconvenience caused. We acknowledge the receipt of your e-mail with reference number[protected] on July 31, 2021, you may look forward to receiving a response to your e-mail id on or before August 06, 2021.

                              -Zubin
                              HDFC Bank Customer Assistance
                              Aug 02, 2021
                              Updated by MaheshKumarS236
                              Hi Zubin,

                              My main worry is that this HDFC bank account is linked to the HSBC loan account for EMI deduction which is scheduled on 5th Aug.

                              If the issue is not cleared before 4th then i would be charged with ECS and a due payment which i wont agree at the moment to be happening.

                              Requesting you/your team to resolve the issue as soon as possible.

                              Regards,
                              Mahesh Kumar S.
                              Aug 06, 2021
                              Updated by MaheshKumarS236
                              Hi HDFC Team,

                              It's frustrating to have been treated like this way. My account has been blocked from transactions and after several attempts I am losing my patience that i cannot handle it anymore.

                              I have tried to email more than 10 times and called customer care and also sent my family members to the HDFC Bank nearby home … But still it's not useful.

                              Please proceed with my account closure and send my funds to account, which I will mention in my account closure form.

                              It's very sad to see the services of reputed HDFC Bank are at low, and I don't want to be targeted of this anymore.

                              Thank you for treating me in this way.
                              Aug 06, 2021
                              Updated by MaheshKumarS236
                              Hi HDFC Team,

                              It's frustrating to have been treated like this way. My account has been blocked from transactions and after several attempts I am losing my patience that i cannot handle it anymore.

                              I have tried to email more than 10 times and called customer care and also sent my family members to the HDFC Bank nearby home … But still it's not useful.

                              Please proceed with my account closure and send my funds to account, which I will mention in my account closure form.

                              It's very sad to see the services of reputed HDFC Bank are at low, and I don't want to be targeted of this anymore.

                              It's very substandard that after being a valued customer for more than 3 years with you, i had to face this issues.

                              Thank you for treating me in this way.
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                                patpatia
                                Aug 1, 2021
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                                I had sent a mail to discontinue oneassist renewal during 2016 and there after emails are being sent regularly but charges for the same are being deducted from my credit card no ending 6516. It is requested that while amount Deducted may please be refunded immediately with interest.
                                HDFC Bank customer support has been notified about the posted complaint.
                                Dear, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
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                                  rasshid
                                  Aug 1, 2021
                                  Resolved
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                                  Resolved

                                  I have made payment to incorrect account

                                  Address: Grace Square A7, FLAT 203, opp upcoming satadium, Kausa Talav, KAUSA, Mumbra

                                  Today i had made a transaction from my hdfc saving account [protected] number to a another credit account 485499******2886( account name Sushma Pagare by mistakenly, transaction UTR:[protected], for Rs. 12000.00.
                                  I want reversal of my amount Rs. 12000.00.

                                  thankyou...
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                                  sourav11295
                                  Jul 31, 2021
                                  Resolved
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                                  Resolved

                                  The laon executive is saying that loan is approved but the option to complete the process in netbanking isn't showing, nor I received a message. I need the money urgently. Please fix this issue asap.

                                  Loan Reference No.[protected]
                                  My registered phone no. [protected]
                                  Sep 10, 2021
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 03, 2021
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We note that our team has replied to you on email on August 02 2021 vide email Interaction ID:[protected]. In case of any further clarification or assistance, please feel free to reply to us on email.

                                  -Zubin
                                  HDFC Bank Customer Assistance
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