HDFC Bank — amazon refund not received

Address:Chomu,jaipur

I have pay electricity bill on amazon but it was unsuccessful they have refunded money to bank which was debited from my debit card. I also received message on amazon that - my refund on hdfc bank debit/atm card ending 3925 for rs. 1234.00 has been credited/reversed by amazon on[protected]". But till now i didn't received money in my bank account in a month
My bank account number is [protected]
Please solve this matter or contact on my number [protected]
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 19, 2019
HDFC Bank Customer Care's response
Dear Customer,

As per our records, the said disputed transaction has been already reversed to your account. Please check your account statement online for further details.

-Nadia
HDFC Bank Customer Assistance
Oct 24, 2019
Updated by Sharwanyadav902412
But this amount isn't shown in bank passbook
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