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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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M
maa arora
from Mumbai, Maharashtra
Oct 14, 2019
Resolved
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Address: WZ 59 2nd floor old sahib PURA near TILAK nagar DELHI, New Delhi, Delhi, 110018

[18/09 19:11] b dena manager p. Vihar: dear sir, i have taken policy of hdfc life insurance, guaranteed pension plan vide policy no. 21307575 name of vijay laxmi arora through bank tie up dena bank, paschim vihar branch in the month of march 2019
[18/09 19:11] b dena manager p. Vihar: the sales person who have g[18/09 19:11] b dena manager p. Vihar: dear sir, i have taken policy of hdfc life insurance, guaranteed pension plan vide policy no. 21307575 through bank tie up dena bank, paschim vihar branch in the month of march 2019
[18/09 19:11] b dena manager p. Vihar: the sales person who has given policy is hdfc representative miss anchal saini who's mob. No is ([protected]) and confirmed me that the nominee name kapil arora will get pension after any mishappening with policy holder. But after few days when i visited the hdfc life branch i came to know that this policy is single annuity plan and nominee is not included in this plan. Sir, this is really mis selling of plan and this is my hard earned money. The concerned representative is also not picking my phone and i am doing regular follow up from last one month. So please terminate this policy at earliest. Iven policy is hdfc representative ms. Anchal saini and confirmed me that the nominee will get pension after any mishappening with policy holder. But after few days when i visited the hdfc life branch i came to know that this policy is single annuity plan and nominee is not included in this plan. Sir, this is really mis selling of plan and this is my hard earned money. The concerned representative is also not picking my phone and i am doing regular follow up from last one month. So please terminate this policy at earliest.
Nov 22, 2019
Complaint marked as Resolved 
HDFC Life customer support has been notified about the posted complaint.
Verified Support
Oct 15, 2019
HDFC Life Customer Care's response
Hi, kindly inform the policyholder that after conducting internal assessment of concern the response has been shared on registered email Id via interaction no.[protected].
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    A
    Adi_onlyone
    from Bengaluru, Karnataka
    Oct 14, 2019
    Resolved
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    Address: Bangalore, Karnataka

    I have opened an account in hdfc back in 2015 as salary account. Later in 2018 i stopped using this account for some obvious reasons. Few months back they have converted that salary account into savings account without intimation (Verbally or via email). Now account is going in negative balance.
    First month penalty somehow i have paid the penalty and asked them to close the account. But now they are charging around 700rs per month as penalty without closing the account.
    This is worst bank i have ever seen. Please give me a resolution on this.
    I don't want to pay penalty because no mistake from my side.
    Nov 22, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 15, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

    -Nadia
    HDFC Bank Customer Assistance
    Recently bank applied certain charges
    like aqb ser chgs inc gst jul-sep2019
    i want to why this kind of charges applied
    Loan from Centurion bank Ltd. on dtd, 27.09.2004 for TVS Centra from TVS Motor Co.Ltd. require NOC
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      G
      gauravp7055
      from Noida, Uttar Pradesh
      Oct 14, 2019
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      On 12 oct 2019 i got this anr number by flipkart (Reference number[protected]. This is my reference no given on refund by flipkart.
      But amount havent reflected in my account so please do it as
      Soon as possible.
      Please refund my money i have to buy further more things.
      +1 photos
      Oct 14, 2019
      Updated by gauravp7055
      i need refund till 15 oct 2019 so please help me out through
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        P
        putnala
        from Chennai, Tamil Nadu
        Oct 14, 2019
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        Address: 5-1-561/1, troop bazar, near uti bank lane, Hyderabad, Andhra Pradesh, 500001

        Account/customer id: 40164851
        Registered contact details/email id: [protected]@gmail.com
        Credit card number: [protected]

        Hi this is sunil kumar and i am being harassed by hdfc shapurji towers branch collection (Hyderabad) /
        Legal department for the payment of credit card as my emi autopay got stuck & payment not released due to non availablity due to festival and hdfc has charged unnecessary
        Charges on credit card which i was paying from more than 15months but now they have started calling me
        Aggressively and abusing me also they visited my home and started scaring my family for the money, i am very disturbed right now due these collection
        Agents and hdfc bank making nuisances, due to this i lost my family, my wife left me, friends and also my parents please suggest me on this situation.
        HDFC Bank customer support has been notified about the posted complaint.
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          B
          biswajit684
          from Delhi, Delhi
          Oct 14, 2019
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          Address: Near Cinema Hall titlagarh, 767033

          Hello team, i have been charged -4800 even after i was informed that its a zero balance account.
          Now i dont want to keep the account as i had no transactions on it from the beginning of the account. I was fraudulently charged the minimum balance amount even after i was promised that its a zero balance account. I don't remember the customer id or account no.
          My aadhar is present and pan number can be provided. Please call me to +[protected] and sort it out at the earliest.
          HDFC Bank customer support has been notified about the posted complaint.
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            S
            Saurabh Priyadarshan
            from Gurgaon, Haryana
            Oct 14, 2019
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            Hi,
            This is to bring to your notice that i did a transfer of 5995 through payzapp wallet to an account. But the amount got debited from the wallet but never got credited to the account.
            I contacted [protected]@payzapp.in twice within these 4 days but i never got any response other than just a system generated mail. I've seen multiple cases where people are very unhappy with the payzapp customer service and they are getting frustrated to get their hard earned money back.
            Here is my contact number - [protected] / [protected]
            So i would like to get this issue resolved as soon as possible.
            Waiting for your reply soon.

            Thanks and regards.
            HDFC Bank customer support has been notified about the posted complaint.
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              R
              Roman1965
              from Delhi, Delhi
              Oct 14, 2019
              Resolved
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              Resolved

              Address: Rajkot, Gujarat

              I have used credit card and its only 1 month the payment has not been done, but the stupid rajkot region girl riddhi are continously calling and harrasing a lot, and there supervisor mr. Amit keep there phone in switch off mode so that we can't get connected.
              How to talk they have not been trained by there supervisor and in training staff, they doesn't know how customer get irritated by there calls, they dont have guts to call a big businessman who have not many dues from many months and are harrasing a middle class people, why you dont call big businessman as they are parents of hdfc bank, that is reason.
              All collection department staff first you all learn how to talk with you customer, if this customer is there than your hdfc bank is working if they gone your hdfc bank will go down. By talking this nonsense way you are spoiling your parent name anf name of hdfc bank.
              So please behave in better manner.
              Nov 15, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 14, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We note that you have sought clarification with regard to your credit card account. We request you to contact our Debt management officers at[protected] for further assistance in this regard.

              -Zubin
              HDFC Bank Customer Assistance
              Hi can I know what is mirevenue and why is their negative balance.

              Thank you

              regarding collection calls - Comment #3558802 - Image #0
              regarding collection calls - Comment #3558802 - Image #1
              regarding collection calls - Comment #3558802 - Image #2
              Hdfc bank has deducted ach debit charges in my account without any prior information. I am not aware why this amount was deducted. I was deducted amount of ₹590 from my account.
              Hdfc bank cut my amount without even asking me. They have charged my amount 680 for minimum balance and 2800 balance charged for mi revenue my Hdfc bank.

              regarding collection calls - Comment #3559486 - Image #0
              Dear sir my hdfc credit card till date i am not recived because courier Adress not mention in courier packet so he not delivered to me...

              My name rakesh Kumar Rout.

              Awb no-[protected]

              Ph-[protected]
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                M
                MukeshK48617482
                Oct 14, 2019
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                I applied for credit card insta loan. I don't have hdfc bank account so bank sent a demand draft. Hdfc bank delivered my demand draft through uwex courier but there is no website name and contact number on internet so i couldn't track my courier. Please provide website and contact number of courier. I have track number too but without website how can i tracked?
                HDFC Bank customer support has been notified about the posted complaint.
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                  M
                  MR. Mohammad Sufiyan
                  from Haldwani, Uttarakhand
                  Oct 14, 2019
                  Resolved
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                  Resolved

                  Address: 18/16 Mantola Agra, Agra, Uttar Pradesh, 282001

                  Hi
                  I am mohammad sufiyan and the owner of card holder ending with 6924 wants to tell that from my card without any information rs 4000 has been detected and i am very disturbed towards this so i kindly request to hdfc bank to refund my money in my account and also without any information the money has detected as we all know that hdfc bank is a good bank but according to this we are sorry to say anything now
                  Nov 14, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 14, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We request you to share a scanned copy of the complete Cardholder dispute form to cc.[protected]@hdfcbank.com and we shall assist you. You can download the form from the below link. https://bit.ly/2FpUNeY

                  -Nadia
                  HDFC Bank Customer Assistance
                  Hi, I returned an order on flipkart and i got a sms in my number saying
                  Ur transaction on HDFC Bank DEBIT/ATM Card ending **** for Rs. 2250.00 has been credited/reversed by Flipkart Payme on[protected]:19:45:09

                  However when i checked my balance or statement. The amount was not credited back. please resolve This issue.
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                    S
                    Shiva Shankar Polavarupu
                    from Noida, Uttar Pradesh
                    Oct 13, 2019
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                    Dear friends,

                    Credit card hdfc bank don't have a strategy of full filling of customer satisfaction. Its aims to loot the hard earned money from all customers.

                    Who ate my money forceful will never be happy they die very bad with all severe diesases see u ppl get a wrost diesases and it ll spread to all our family members also.

                    U ppl looted my money in name of interest and i when requested for reversal u ppl ll never understand the customer situation. U police's nd procedures have designed to loot money from customer in anyways.

                    I have paid the amount more than complete outstanding now but i try to utilize the card it's getting decline completely i contact customer care
                    They informed the card permanently blocked and im shocked there is no intimation through any channel type call/sms/email.. Now i paid the more amount in credit card how abt this amount now no one is responding nd helping me.. See if it's gonna go in this way i ll write a mail to bank ombudsman and i ll file a legal complaint on # madharchods who drunk my blood of money..

                    # bank hdfc
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 15, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We request you to contact our Debt Management officers at[protected]/49187504 with regard to your credit card outstanding or for any further clarification.

                    -Nadia
                    HDFC Bank Customer Assistance
                    Nov 22, 2019
                    Updated by Shiva Shankar Polavarupu
                    Team,

                    I have the excess amount to my credit card and my credit card is already closed but still I am getting calls from your collection departments to pay more 5000 rs .

                    I'm already in debt stage in terms of financial situation .I'm requesting for credit card activation but ur team is not responding but I even don't want to use hdfc bank credit card but my small sincere request pls stop generating intrest on my credit card which is already closed I'm not in a position to make a payment also if the hdfc bank forces me like this I have only one option need to die so please i request once again from my bottom of my heart pls stop torture me to clear remaining outstanding of credit card I.e of interest charges.

                    Team please check my account from last one year onwards I never requested for any kind of reversal or service gesture for intrest charges and I makes the excess payment to my credit card which is credit limit of 32000 and I payed already 42000 so please i request team if there any outstanding on my card that ll be the intrest charges only so pls reverse the charges and cancel my credit account permanently .
                    I hope I can hear from you soon .
                    Pls call to my alternate number [protected] if need to discuss on this matter deeply I'm available 24/7
                    My name pinkesh chaudhari..one assist deducted my 1399rs for my credit card ending last 4 digit 6478..of hdfc bank for one assist...my registered mobile no. is [protected]...ppease cancel this plan and refund my 1399rs
                    Amount 900 got deducted from my account after the transaction being failed can u please check and revert the money back. There was an error from the HDFC backend

                    chor bank / the board members of hdfc bank will get a wrost ### death - Comment #3559154 - Image #0
                    I have already paid my past outstanding amount 5200 .but I unable to contact with customer service. Please provide my past payment and activate my card service
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                      P
                      Pritha Paulchatterjee
                      from Mumbai, Maharashtra
                      Oct 13, 2019
                      Resolved
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                      Resolved

                      I ayan chatterjee m-[protected]. My mother rupali chatterjee has taken a personal loan from hdfc bank at 2017 for business purpose.. Loan account number-[protected]. Regarding some financial problem she was unable to repay this and she need some time to settle this.. But suddenly a call is coming from this number [protected] regarding payment and not only that she is calling at my ex working place dbs bank to my ex senior biswarup chatterjee sambhu das and also biswarup chatterjee's father who is a senior citizen and also telling that... Ayan chatterjee has taken loan and given yours number in loan application... She is continuously harassing them.
                      So my only request that i didn't taken any loan from hdfc bank and not a loan defaulter.. So how the lady can harrash my ex seniors and his father also by telling that ayan chatterjee has taken loan and not repaying..
                      Please note the number and do need full regarding this matter..
                      Please proof this that i am a loan defaulter and i have put biswarup chatterjee, his father and sambhu das number in my personal loan application which is actually not exist..
                      Regards,
                      Ayan chatterjee
                      [protected].
                      +1 photos
                      Nov 15, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 15, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Please ask the loan applicant to visit following link and submit details of the query along with the correct loan account number for further investigation: https://bit.ly/2Lzhyn3. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                      -Nadia
                      HDFC Bank Customer Assistance
                      Dear sir
                      my name is dharmendra kumar patel imploi id[protected] July resigned to which was updated on 23 July and i was told that you have to give notice by 23 august i have also done that I also completed that till my full and final nor relieving letter came please help me

                      unauthorised harrashment from collection department - Comment #3558834 - Image #0
                      My AMAZON Order has been Refund To HDFC AND HDFC also Give ME Msg For Credited Money But I haven't Money Yet There One Day after
                      Hi
                      Nowadays the net banking is not working being the server not responding. The mobile app is also not working most of the times saying that “connection error”.
                      please improve this immediately.
                      Dear Sir/Madam,

                      My RFID was showing a blacklist due to lack of funds. I did a recharge with additional funds and even after more than 24 hrs, the toll plazas still show my RFID as blacklist.

                      There is no response from customer care. Please request to help
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                        D
                        Dipakc000
                        from Mumbai, Maharashtra
                        Oct 13, 2019
                        Resolved
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                        Resolved

                        Address: Lane no 2 chunna bhatta road, Near kabrowala bagh, 248195

                        Cancellation of one assist membership
                        I am a hdfc credit card holder. The bank has auto debited amount from my credit card number ending with 8407 without my concern on date 21/09/2019. I am not interested in this one assist membership so please cancel the service immediately and refund the amount as soon as possible.
                        Last year also i have cancelled it but my account is not refunded.
                        If you can't cancel this plan than close my card
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        Greetings from OneAssist!!!

                        We regret any inconvenience caused to you.

                        We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

                        Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                        Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                        Looking forward to hear from you.

                        Regards

                        Team OneAssist
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                          Anil Dev dubey
                          from Bhopal, Madhya Pradesh
                          Oct 13, 2019
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                          Address: Near Hanuman temple, Indore, Madhya Pradesh, 452011

                          I have settlement out standing amount in installment and pay 4 time pay but amount shown full all installment 12 than 2355 rs per installment total amount after instalment 23000rs thousands please help us.

                          Regards
                          Anil duvet
                          Card ending number 1820
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                            H
                            hari301285
                            from Ahmedabad, Gujarat
                            Oct 12, 2019
                            Resolved
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                            Resolved

                            Address: UMIYA NAGAR SOCIETY , NEW PATEL VAS, KOTESHWAR, Ahmedabad, Gujarat, 380005

                            In june i have stopped cradit card due to i have lost my card. Card blocked ok but bill auto payment has not done and some extra charges done and also 600 rupees fund trafer in auto on 3 oct.
                            If this 3 oct payment done without my permission then why not auto pay clear on 28 june??? If 28 june auto pay clealed then my balance safe and extra charges not done.
                            Pls clear why not done auto pay on june bill. Also no any information about auto pay stoped. Befor all bill pay in auto mode.
                            Why have i pay for extra charges enven after i have sufficiant balance in account???
                            Nov 17, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 12, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your last four digits of your credit card along with the registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                            -Anay
                            HDFC Bank Customer Assistance
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                              SHIV SIDDH
                              from Mumbai, Maharashtra
                              Oct 12, 2019
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                              Address: Rani bazar bikaner rajasthan india, Bikaner, Rajasthan, 334001

                              When i was swipe my hdfc atm card in vijaya bank atm then amount did not come out from atm machine but amount debited from my acount.
                              I was written complaine in hdfc bank but still query not resolve. Pls do the needful.
                              +1 photos
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                                SnehalF
                                from Mumbai, Maharashtra
                                Oct 12, 2019
                                Resolved
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                                Resolved

                                Address: Pune, Maharashtra, 411004

                                This is regarding phone calls am getting from legal department. My brother had a personal loan from hdfc. Instead of calling him directly, legal team is making call to references saying he had missed to pay the installation so inform him the same. Why? Why are they troubling references?
                                I was patient at start but after that they started calls monthly saying the same. I asked the ladies on other side instead of bothering references directly call the loan holder but then they were not at all ready to listen and started taking some random names from the locality that we will notify this and that person. Even once lady called me just to say we will send notice to this person and cut the line, she is not ready to tell her name. Why should not i file a case for mental harassment against legal?
                                I am getting calls from this no -
                                Can somebody take any action?
                                Nov 20, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 13, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details and complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  yuv999
                                  from Hyderabad, Telangana
                                  Oct 12, 2019
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi, 110020

                                  Hey, i ve been a hdfc card holder for over a decade now. But off late there is sudden spike in harrasem, ent calls. I ve been getting calls from one particular number where the person claims to be an hdfc employee.
                                  Upon me catching his lie the person became abusive and threatening ion nature all the time claiming to be working for hdfc. Obviously this is a false claim. But it just becomes very concerning for us when our information gets in the hands of these criminal elements. Past one week specially has been bad. The fools haven't changed the number they call from but different people are on the line. I am giving the number here with the hope that you can do something about it. +91 [protected].
                                  Nov 26, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 12, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your Account No. or Customer ID & registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    Vaidya93
                                    from Chennai, Tamil Nadu
                                    Oct 12, 2019
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                                    Address: 600023

                                    I am a hdfc account holder for over 10 years. I never expected to face the kind of bad service i have been facing ever since i moved abroad.
                                    I tried converting my account to non-resident ordinary and always had the docket/ticket closed automatically after being told by someone at the bank that they could not contact me. I always clarified in the complaints to not try my registered number, instead contact me via my email id.
                                    These people have made me pay fines because of their professional incompetence and i always stayed calm. That was a mistake, probably i was being too complacent about their horrible customer-service or a lack of it.
                                    As i write this, i am still working on trying to get my account converted to an nro and i already expect that this ticket will also be # down, even though this is heir level number 2 of escalation process.
                                    I am disappointed, hopeless and this bank needs to mend its ways or provide a valid explanation for their incorrigible behaviour.

                                    V. Kannepalli
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 13, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                    -Anay
                                    HDFC Bank Customer Assistance
                                    Oct 14, 2019
                                    Updated by Vaidya93
                                    Thank you for the response, sir. My ticket has been escalated by the Nodal Officer. So i will update accordingly soon.
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                                      Gurpreet Maken
                                      from Gurgaon, Haryana
                                      Oct 12, 2019
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                                      Receiving promotional loan calls from hdfc on daily basis, despite of my refusal for same (Not interested as if now) and requested to not to disturb me giving daily calls.

                                      I also activated the dnd on my mobile but still i am getting these promotional calls from hdfc.
                                      These calls are disturbing as getting them daily. Even sometimes getting multiple times in the day.

                                      Request you to please help with the needful.
                                      Mobile : [protected]
                                      Name : gurpreet singh
                                      HDFC Bank customer support has been notified about the posted complaint.
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                                        ghanshyam Hadiya
                                        from Surat, Gujarat
                                        Oct 12, 2019
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                                        Address: Surat, Gujarat, 395010

                                        Dear sir,

                                        I am associated with hdfc bank from last 3 years and i am holding salary account with hdfc right now.

                                        I have applied for personal loan and credit card facility with hdfc but no one from your end is giving each of two services i mentioned above.

                                        So if you dont want to give me these two facility just give me written clarification from your end. If you dont want to provide me than i will take decision to quit an association with you.

                                        So waiting for positive reply from your end.
                                        HDFC Bank customer support has been notified about the posted complaint.
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