[Resolved] HDFC Bank — amount not credited from payzapp wallet to my saving account | |||
Hello sir/madam, Please need resolution asap... Or i need to escalate in high priority... In morning at around 5:46 am at date 10/09/2016 i had done two transaction of rs.5000 from kotak credit card to payzapp wallet, all worked fine and amount credited to payzapp wallet 5000 +5000 total 10000 but when i was transferring the amount from payzaap wallet to kotak my saving account the amount of 5000 & 5000 the transaction got failed after few minutes the status got success. But i didn't received any amount to my saving account. The tax id for both are Txn id :[protected]pv56wp7 Txn id :- [protected]iu97il1 Please help me this amount will save some one life. Also please contact me on my number +91-[protected] / +91-[protected] I need urgent reply from you i called a tones of time to customer care, hell the customer support is not available. Sir/madam could please anyone help me to find exactly what is the issue. I need to transfer this amount to hospital the patient is in urgent required money. Please do the needfully. Regards Shrikesh p. Mob :- 91-[protected] Was this information helpful? | |||
Oct 16, 2017 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Sep 15, 2017 HDFC Bank Customer Care's response Hi Shrikesh, There was a technical glitch which was being identified and it has been fixed. Due to this issue customers were not able to load money and transfer the money. The issue has been resolved from our end. The failed transactions will be refunded to customers in source card within 5 working days time. -Bejoy HDFC Bank Customer Assistance Verified Support Sep 20, 2017 HDFC Bank Customer Care's response Dear Customer, We would like to inform you that the IMPS account transfer for Rs.5000/- twice initiated on 10th September 2017 has failed due to technical error from the bank's end, and the same will be refunded to your PayZapp wallet within 5 working days. Anay, HDFC Bank Customer Assistance | |||
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