[Resolved]  HDFC Bank — ATM withdrawal

Address:	110085
Website:	hdfc.com

Hi,
My Name is Abhay Kumar having an account with CITI bank holding account number-[protected]
I had tried to withdraw an amount of 4000 INR on the 16th of feb-17at 9am (8.59am to be precise)Transaction ID-6734
From HDFC ATM bearing ATM code as P3ENDL44, which is located at Jaipur Golden Hospital Premises at Rohini Sector-3 pin code 110085.
As I did punch in the details and requested for 4000 withdrawal twice in which one transaction was successful however the second transaction only 2500INR had been dispense from the ATM. I received a message that an amount of 4000 INR had been debit from my account. Another person who was standing in that Que then tried to withdraw the amount the error popped as cash not available; hence, I concluded that the ATM is out of Cash. I called CITI customer care and informed the same at 9:13 am. The adviser reversed the amount. I received a message on 4th March stating that the investigation was done and the transaction ID was valid hence 1500 INR was reversed. I am not happy with the resolution and want the matter to be re investigated also that, as we all are aware that CCTV cameras are installed in every ATM hence we can see the footage and check the details. I still dispute the same and called in your customer service to check the matter once again.

I would be highly obliged if you can consider my application and do the needful at the earliest.

Thanking You,
Yours faithfully
Abhay Kumar
[protected]@gmail.com
Contact number
[protected]