[Resolved]  HDFC Bank — call center guys says they have not recived my written letter reqest for cancallation of my HDFC credit card

Address:

Bangalore, Karnataka

Hi Team, i had sent a written request letter to cancel my credit card by India speed post on 20th Feb 2015 and acknowledgment number from india speed post is - EK[protected]IN, when i called credit card customer care @[protected] they say they have not received my written request letter. Letter was to the address to below address which was messaged by call centre guys The Manager HDFC Banks Cards Division, P.O Box No. 8654 Thiruvanmiyur P.O Chennai 600041 My question if the they not received my letter, then why customer has to be penalised calling again and again for confirmation-Give customer an alternate way to submit the request by email and asking with ID proof or do verification call to proceed the request. I am a customer from past 2011 and i do not expect the service like this as we are running in modern fast world, please do not expect letters from customers than email's. and i cannot scan my id proof and i wont be able to send it, My credit card number is [protected] My address is Current addres :- #37/8, 1st Floor 10th Cross 4th Main Road Laxmaiah block Nr S.B.I Bank R.T Nagar Bangalore 560032 Contact # [protected] Mail id :- [protected]@yahoo.co.in OR Saifulla.[protected]@mphasis.com Please cancel my credit card