[Resolved]  HDFC Bank — car loan foreclosure issues

Address:

HDFC BANK, LB Road, Tiruvanmiyur , Chennai, 600041

I had a car loan with ac number : 56050344

I wanted to foreclose this account in the last week of December 2019, when I approached the bank, they said I need to pay 80000 INR approx additional as fore closure charges, But I remembered that their agent said the he would raise a special request for ZERO foreclosure and generate a CODE which he will include it with my application which I have signed it blank. I approached the concerned department in the bank for help, they assured me for waiver and dragged this matter for about three weeks.

After four weeks they finally said they forgot to include any such special request when the application was submitted, so I need to pay minimum of 60000 INR to foreclose this account. As it was end of January month by that time, the agent insisted to close the loan post EMI date in february so it is easy to re concile. We were calling back and forth to close this loan but there was no proper response either, I wrote to MD complaints of HDFC, standard messages like you should have read the agreement prior to execution came back.

Finally on 24 February 2020, my team went to your GN Chetty loan department and handed over DD and paid the difference in cash - find attached the receipt. We were assured the loan is closed and further EMI would not be charged from my account, also I would get the NOC letter within 7 days to my address.

But I got a call in the first week of March from HDFC Car loan department and they started accusing me of issuing cheque which got bounced and it would affect my CIBIL. I explained I issued a DD not cheque but the lady who spoke was shouting it was a cheque and it got bounced again and again.

Later I sent my guys to the same branch with the copy of the DD which we gave - infact the DD was taken from HDFC bank only - then they agreed they misplaced the DD, so a new DD has to be issued and made us to run behind them for 3 days. Finally on 08 march new DD was taken cancelling the old one but no receipt for this transaction was given and NOC has come on March 13.

Coming to the point with all disparities and irregularities from HDFC side, my account has been debited for the EMI for March which was not supposed to be done as the settlement has happened on 24 februray itself and misplacing the DD is HDFC’s fault

Now HDFC team is saying they will calculate the interest till 08th march so the differential amount only shall be remitted back to my account.

1. first of all I wanted to close the loan in the month of December - because of your team's flaw in submitting the application without getting special approval I ended up with an additional claim of 80K and EMI for the month of JAN was remitted.

2. Second you delayed in settling this foreclosure matter within a timelimit so I ended up paying fore closure of 60K plus EMI of february.

3. Finally Even after paying all the money they demanded on 24th february, your team misplaced the DD and harrassed us for cheque bounce and more over remitted my March EMI too. Now claiming they will charge interest till 08 march as the reissued DD date is on 08 march.

I have written to their banking complains and sent 3 reminders no one responds or even picks up my phone. I seek the help of consumer forum to resolve this matter and get back my EMI amount which was deducted additionally and also to compensate for the stress created by this bank.