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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 461

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N
NV_31
Mar 15, 2020
Resolved
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Resolved

Address: Room No 15, V-20/67 DLF Phase 3, 122002

I have purchased iphone 11 on 10/19 from apple store cyber hub, gurgaon using my hdfc bank debit card on which i suppose to get rs. 6000.00 cashback after 120 days as claimed by apple & hdfc,
But till today its been more than 120 days & i have not yet received any cashback.
I have registered a complaint in this regard at apple store but they are least bothered about this,
Plz help.
+1 photos
Apr 29, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Mar 15, 2020
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the offer details along with your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
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    K
    Kittu0212
    Mar 15, 2020
    Resolved
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    Resolved

    I booked a ticket on upsrtc on 21/02/2020. But this was cancelled on journey date 28/02/2020 with 100% refund by upsrtc on 28/02/2020. This refund amount credited by upsrtc to hdfc upi on 03/03/2020. But hdfc not credit to my account yet.
    My ticket no is 14665105 and atom txn id is[protected]
    Refund txn id is 2621442
    Bank ref no. [protected]
    Refund ref no.[protected]
    Refund date to hdfc bank 03/03/2020
    Apr 22, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 15, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the transaction details along with your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

    -Team MobileBanking
    HDFC Bank Customer Assistance
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      B
      boopathi_d
      Mar 15, 2020
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      I filed an application for hdfc fastag - hfr01481563. Called customer care number more than 10times, spoke to multiple people. Everytime they respond saying the tags are not dispatched, we are escalating, the tags will arrive within few days. Its been almost 2 months i cant get any progress on it.
      Asked to cancel it, but they are saying they cant cancel once applied. No email id or online way to contact. The only option is to call the number [protected] and speak to those people
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 16, 2020
      HDFC Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. Kindly write to escalations.[protected]@1pay.in or contact Fastag Helpline at[protected] in case of any clarification or assistance.

      -Zubin
      HDFC Bank Customer Assistance
      Mar 16, 2020
      Updated by boopathi_d
      The above response is what I hear from customer care over phone for the past one month. Now Im hearing the same here as well. I applied on Feb 7th., its Match 16 today. I have been calling customer care from Feb 21 onwards and hearing exact same response as you mentioned above. Its total nonsense & pathetic customer support from HDFC.
      The above response is what I hear from customer care over phone for the past one month. Now Im hearing the same here as well. I applied on Feb 7th., its Match 16 today. I have been calling customer care from Feb 21 onwards and hearing exact same response as you mentioned above. Its total nonsense & pathetic customer support from HDFC.
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        A
        arun890
        Mar 15, 2020
        Resolved
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        Resolved

        Address: Chennai Broadway, Chennai, Tamil Nadu, 600108

        Hello hdfc. I purchased a ipad pro from croma retail mount road chennai on nov 6 2019 for rs 68000 using hdfc debit card.in the bill they mentioned you are eligible for cashback offer. And within 120 days you will receive cashback of 5000. But still now i have not received cashback. Please solve the issue asap. My number is [protected]. My email id [protected]@yahoo.com.
        Apr 25, 2020
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 16, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        Kindly email us at - Grievance.[protected]@hdfcbank.com along with your account and contact details and also attach a copy of the bill/charge-slip so that our team can check and reply to you on priority. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

        -Zubin
        HDFC Bank Customer Assistance
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          A
          Abhishek Saxena1
          Mar 15, 2020
          Resolved
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          Resolved

          Address: Govindpuram, Ghaziabad, Ghaziabad, Uttar Pradesh, 201014

          I have reacharged my fastag of rs.1000 from amazon pay through upi from my icici bank account on 13th march 2020, its not been updated in my fastag wallet, also i have to pay penalty on the toll plaza of rs.150
          Customer id[protected]
          Wallet id [protected]
          Vehicle no. Up14dy0900
          Mobile no. [protected]
          Pls update my payment into my account asap.
          +1 photos
          Apr 16, 2020
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Mar 15, 2020
          Updated by Abhishek Saxena1
          Paid money to : Hdfc Bank Ltd Fastag
          Paid to : netc.[protected]@hdfcbank
          Date : 02:13 PM, 13 Mar 2020
          Amount : ₹1000.00
          Status : Success
          Remarks : Recharge for UP14DY0900 FASTag
          Bank Reference ID :[protected]
          Transaction Id : APLAP1tdlFECkziAMPFajJ9OVDmqWs37zVV
          Verified Support
          Mar 16, 2020
          HDFC Bank Customer Care's response
          Dear Customer,

          We request you to write to our Fasttag team @ escalations.[protected]@1pay.in or call on[protected], in order to get the details of your Fasttag Wallet.

          -Nadia
          HDFC Bank Customer Assistance
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            C
            Charan Kawal
            from Hyderabad, Telangana
            Mar 15, 2020
            Resolved
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            Resolved

            I have hotlist my dinners black credit card last month with an instruction not to reissue card again, got a call back from crm team and i confirmed that i don’t want to continue with diners black card, further which i have not received any new card from hdfc bank, but today i got an sms that rs 5900 is due on my card, upon check statement received over my email, i got to know this is annual fee + 18% gst charged for the card which was hotlisted over a month ago, to a surprise last 4 digits of the card is not of card i was holding.

            Not sure under which category i should tag this complaint?
            Apr 17, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 15, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the details of the charges. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

            -Anay
            HDFC Bank Customer Assistance
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              C
              CHANDAN M S
              from Powai, Maharashtra
              Mar 14, 2020
              Resolved
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              Resolved

              Address: 3rd Floor, No. 38/4, Outer Ring Rd, adjacent to Dell EMC2, Doddanekundi, 560048

              Hi,
              I have been waiting for my hdfc debit card which was dispatched on 6th, the airbill no. Awb [protected] but havn't received it has yet. Im trying to call on customer care number but its always answering machine. Very bad and irresponsible service.
              Please let me know about my debit card, i have given my mobile no also.

              Thanking you
              Chandan
              Apr 16, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 15, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected]along with the requested details for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance
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                M
                momo33222
                from Powai, Maharashtra
                Mar 14, 2020
                Resolved
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                Resolved

                Address: Yavatmal, Maharashtra, 445001

                Hdfc bank without my authorization given the shaw acedemy 500rs from my account i need serious action to be taken against it how can you give anybody money without otp just like that i need my money back asap
                On 13 march around 4 pm hdfc bank deducted 500rs from my account for online education withot my consent i didn't even click on the website and they gave them my pricious 500rs i made complaint in bank and no serious action from them do something about it and give back my money
                Apr 21, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Mar 14, 2020
                Updated by momo33222
                i have also blocked my card and the bank will be taking money for the new card 265rs from me ..i already got cheated and now they will take money from me because of what they did ...its very wrong i want my new card without charges at least
                Verified Support
                Mar 16, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                We have received your complaint vide Docket Number: MUMP[protected] and the matter is currently under investigation. Our Team will reply to you on email within 12 working days. We request your patience in the interim.

                -Zubin
                HDFC Bank Customer Assistance
                Verified Support
                Mar 18, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                We are working on your concern vide Ref ID: MUMP[protected] and will revert to you within 7 working days.

                -Nadia
                HDFC Bank Customer Assistance
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                  R
                  RamyaArumugam
                  Mar 14, 2020
                  Resolved
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                  Resolved

                  My sip auto paytment date is 11 th of every month. But amount tried to debited from my account on 10 th of march. Due to insufficient balance payment not success and for this transaction hdfc bank debited 595 rs of penalty. If i dont maintain balance on 11 th of march which is tha actual paytment date i can accept tha penalty. But the mistake is not from my end and i lost my money.
                  Apr 16, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 15, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the details of the charges. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                  -Anay
                  HDFC Bank Customer Assistance
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                    S
                    Swapnilswilson
                    Mar 14, 2020
                    Resolved
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                    Resolved

                    As per rbi guidelines bank can’t levi any kind of charges on the salaried account under maintainability of the account they have put a hold of 500 today who know tomorrow it will be 10 k or something and for something like they haven’t responded to any kind of justified answer for it.
                    Hdfc bank
                    Ac : [protected]
                    Branch : first india palace
                    Ifsc hdfc0000280
                    Accounholder swapnil s wilson
                    Apr 29, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 16, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We would like to inform you that there is an outstanding charge [ACH return charges...] on your account to be recovered.

                    Hence we request you to maintain a sufficient balance in your savings account or transfer the same so that the charges can be recovered.

                    For further assistance on your outstanding charges, we request you to visit your account branch.

                    -Zubin
                    HDFC Bank Customer Assistance
                    Zubin,
                    Can you tell me the process how to close the account since this is something HDFC doing with everyone and I working from last 6 year and banks has never charged me for something like this I am satisfied not this looks like justified I need callback from you guys I need close my credit card and the account as well ! My no is [protected]
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                      R
                      rchander23
                      from New Delhi, Delhi
                      Mar 14, 2020
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                      Address: house no 588 , 1B Block-D Sangam Vihar, 110080

                      Cancellation of one assist membership
                      I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 6523 without my concern on date:13/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299.
                      Thanks & regars,
                      Santosh verma
                      HDFC Bank customer support has been notified about the posted complaint.
                      Mar 16, 2020
                      Updated by rchander23
                      Account/Customer ID: [protected]
                      Registered Contact Details/Email ID: ramchander.[protected]@rediffmail.com
                      Credit Card Number: [protected]

                      Cancellation of One Assist Membership
                      I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 6523 without my concern on date:13/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399.
                      Thanks & Regards,
                      Santosh Verma
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                        T
                        Tangirala gopala krishna sarma
                        Mar 14, 2020
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                        Address: HDFC Staff in Reliance Digital Showroom in Madinaguda Hyderabad, Ranga Reddy, Andhra Pradesh, 500049

                        I purchased a triple door samsung refrigerator from reliance digital, madinaguda, chandannagar, hyderabad on 8.10.2020 with finance from hdfc.

                        At the time of purchase, staff of reliance digital told me that i will be getting cashback if i purchase through hdfc loan. Cashback offer was of rs.9000 from hdfc and rs.3000 from reliance digital.

                        They said the cashback benefits will be credited directly into my account on completion of 3 emis out of total 6 emis.
                        After debit of 3rd emi, i asked reliance staff ms. Yashoda and she assured i will get the benefit before 4th emi paid up.

                        Now even 5th emi paid up but still i did not get the cashback.

                        One mr ramu of hdfc from reliance digital showroom in madinaguda hyderabad spoke to me but hardly any use.

                        My name: t. Gopalakrishna sarma
                        Phone no.[protected]
                        +3 photos
                        HDFC Bank customer support has been notified about the posted complaint.
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                          S
                          Shubhangi Meshram
                          from Mumbai, Maharashtra
                          Mar 13, 2020
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                          Address: Bapat wadi,rukhmini Nagar Amravati, Amravati, Maharashtra, 444606

                          I got a call from club factory customer care number ([protected]) about order refund money after long discuss, he told me to put card number in app my account side then suddenly i got debite massage of three transection 1500/, 9999/and 4999/ then. I blocked my card, but now bank is not taking any action insest of ask me to pay money, now please help me i can't pay 16500/
                          +3 photos
                          HDFC Bank customer support has been notified about the posted complaint.
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                            G
                            Gaganshar
                            Mar 13, 2020
                            Resolved
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                            Resolved

                            I have purchased 04 december 2019 reliance jewellery and there was 10% cashback if you pay through hdfc bank debit card but the cashback amount has not been credited in my account. It’s been a long time and no one is paying attention to my complaint neither hdfc. The cashback has not been credited in the account despite being more than 90 days.
                            +1 photos
                            Mar 13, 2020
                            Complaint marked as Resolved 
                            My contact no. 8437403364
                            Apr 20, 2020
                            Updated by Gaganshar
                            Issue not resolve 1month 7 days ho gaye hai...
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                              V
                              Vrunanshu Bhayani
                              from Powai, Maharashtra
                              Mar 13, 2020
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                              Address: A 301 Tejal Apt Shimpoli Rd Borivli West, Tejal Apt, Mumbai City, Maharashtra, 400092

                              This is VRUNANSHU Bhayani
                              I have called customer care number [protected] 2 times in two days for replacing my fastag.
                              I was told that a link would be sent on the registered mobile number through SMS and have to pay rs 100 through the link.
                              I'm waiting for the link since more then 24hrs.
                              Not able mail on their mail id
                              HDFC Bank customer support has been notified about the posted complaint.
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                                C
                                cc1977
                                Mar 13, 2020
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                                Dear team,

                                I have written earlier few months before complaining about the credit card team harassing me in whatsapp. (Thats for missing payment for a month)

                                In dec '19 - i couldnt do the payment because of personal reasons and health issues im going through - what ever salary i get goes by 5th of every month on loans and paying interests - left with nothing to survive (You can check my account statements).in this situation i asked the deputy manager - chennai branch (Mr. Manivannan r - and his mobile # [protected]). To arrange for a settlement and close this credit card, which he agreed if i pay that months minimum due - i clearing informed him that i can not continue paying this minimum amounts as its never ending and my overall due is growing endless. He agreed to arrange for the settlement - so i paid about 13 thousand on 31st jan 2020 hoping for the settlement to happen. But there was no update, instead the cc teams harrasment started again from last month. I explained to each and every representative the situation but no use - they were more like machines than humans.


                                Instead - my salary account is blocked and showing negative balance of -17k, i was not able to access even those few rupees which was left for my survival. I was put into embarrassment when i swiped by card last night in the super marker and i have return the food items bought. Today morning - the collection team had went to my old chennai address in the early hours (About 7am) where i dont stay anymore since i moved to bangalore and informing about my payment due to my relatives - can there be any more disgrace the bank can do to the customers than these??? I called mr. Manivannan - there is no response and called the credit card customer care and logged compliant as well (Reference # [protected])

                                I'm already going through stress and metal depression - can share my medical records if required. Im on medication and severe financial crisis for last one year. I can not handle this situation anymore and this email will hold as evidence for further investigations. If the bank continues to harass me - i may have to take actions for which the hdfc bank and credit card collections team will be responsible.

                                I want my salary account to be released and need a settlement and time to close my credit card.
                                Don't want any calls anymore from the cc team - if possible put me to do not call list and they can not whatsapp me (Please refer my earlier complaint on this) or visit my relatives home.

                                Would request you to take care of my concern and to take actions on the teams who were misleading me.
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  S
                                  Sureshdv
                                  Mar 13, 2020
                                  Resolved
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                                  Resolved

                                  Address: Sundarapuram, Coimbatore, Tamil Nadu

                                  I had salary account with hdfc bank when i was working in an institution but as i left my job on july 2018 salary not credited since august 2018. I had balance of rs 40000 above at that time but bank starts deducting 300 plus for maintenance per year so i withdrawn all my balance for my personal reason.

                                  Since then i didn't receive any call from the bank stating about average monthly balance but now i shocked to see my account with negative balance of rs. - 5574.30. I thought account will be close automatically when i left my job.

                                  What should i do now. Please help me to close my account. I'm not in a position to pay the amount to make my balance zero as i have no job right now. Please do the needful. Thanks in advance.

                                  My account number : [protected]
                                  Branch name: sundarapuram, coimbatore.
                                  Mail i'd : [protected]@gmail.com
                                  Apr 25, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 17, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We have checked and confirm that your account status is updated as resigned in our system and you no longer hold a zero balance salary account. Thus the balance required to be maintained is Rs. 10000/-.

                                  The special facilities offered on the Salary Account is pursuant to the arrangement between the employer/company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank.

                                  In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the web site of the Bank.
                                  Please visit the link https://bit.ly/2QoTYKl for Terms and conditions:

                                  Hence you need to maintain the Average Monthly Balance. For a Regular Savings Account, the charges for non-maintenance of Average Monthly Balance is available here https://bit.ly/2vsCp4N
                                  Request you to visit the nearest branch in case of any further clarification or assistance.

                                  -Bejoy
                                  HDFC Bank Customer Assistance
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                                    Y
                                    Yogendrak
                                    Mar 13, 2020
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                                    Address: Sector 135, Gautam Buddh Nagar, Uttar Pradesh, 201301

                                    I hold an hdfc account through which i withdrew rs 20000 on 28thfeb on receiving money from atm that is located inside the office, i was surprised to find fully torn note of rs 2000 further joined by cellotape, i was told to office person who handle hdfc account he suggest to visit branch to get the currency changed in working hours, i went there and talk to praveen garg, he directly denied and said talk to customer care, i can give guarantee, i am not able to lodged the complaint till now.

                                    Please help me out.
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Mar 16, 2020
                                    Updated by Yogendrak
                                    Still i didn't get any call from customer care support or bank.i am waiting for that.
                                    Mar 17, 2020
                                    Updated by Yogendrak
                                    Dear, When I will get the resolution of my complaint, my 2000 rs are stuck, please resolve asap.
                                    Mar 19, 2020
                                    Updated by Yogendrak
                                    HDFC bank you have notified this complaint on 15th March still I didn't get the resolution, should I have used the social media like Facebook, Instagram to resolve this issue.
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                                      L
                                      Lakshmi Narashiman
                                      Mar 13, 2020
                                      Resolved
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                                      Resolved

                                      Address: 602105

                                      Hdfc bank debited rs 590 twice this month. While calling bank its not connecting. Last month also same happend. I need my refund amount, as we r poor people. If we call customer care there is no response, and its not coonecting. Monthly minyhlh facing same issue. Kindly help me out from this problem and need my refund. Hdfc is doing this for many customers.
                                      +1 photos
                                      Apr 14, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 13, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        Parag Bhatt
                                        from Mumbai, Maharashtra
                                        Mar 13, 2020
                                        Resolved
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                                        hdfc bank cashback not received

                                        I have purchase some merchandise from louis philippe and there was 10% cashback if you pay through hdfc bank debit card but the cashback amount has not been credited in my account. It’s been a long time and no one is paying attention to my complaint neither hdfc nor louis philippe. The cashback has not been credited in the account despite being more than 90 days...
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