[Resolved]  HDFC Bank — cashback not received

Sir,
Hdfc bank given me wrong information about cash back. I wrote so many time to customer care but they don't solve my issue.
I attach here my conversation with hdfc.,
Dear hdfc customer service executive
In the regards of my previous mail which were in respect of the cash back against the purchase through credit card at tanishq outlet i am hereby would like to draw your kind attention that as per term and conditions of offer which i availed i find myself eligible for asked cashback.in support of my claim i am attaching the copy of invoice of purchase and "terms and condition"of offer.
Kindly take this mail seriously as it is utter disappointing for me to follow up repeatedly for such small issue otherwise i would have to raise the issue on upper appealeate authority like consumer forum in next two days.

From: "devki nandan"
Sent: wed, 7 mar 2018 13:13:32 "customerservices. [protected]@hdfcbank.com"
Subject: re: 'reference no. [protected] &hbl=[protected]' email reference no. [protected] & previous reference no. [protected]

Sir, kindly share me all details of your conversation with merchant (Tanishq) so that i will able to talk with tanishq.

From: "hdfc bank credit cards support"
Sent: thu, 1 mar 2018 15:04:45 gmt+0530
To: "devki nandan"
Subject: re: 'hbl=[protected]' email reference no. [protected] & previous reference no.[protected]

Dear mr. Gupta,

Thank you for writing to us.

This is with reference to your e-mail regarding cashback for your
Hdfc bank international credit card account.

We would like to clarify that your card account is
Not a part of the list. We can only go basis the
Confirmation/ file shared to us by the merchant. We request you to
Liase with the merchant for further clarification.

In line with our focus and commitm

Regards,

Saraswathy

Customer service officer

Hdfc bank ltd.