[Resolved] HDFC Bank — cashback not received

bilkhu21

from Delhi, Delhi

Address:

Shalimar Bagh, New Delhi, Delhi, 110088

I purchased furniture from home centre in pacific mall, subash nagar on 28.07.2019. At the time of purchase we have been told that there is the scheme of 10% cashback on hdfc credit cards and i also received the sms for the same advertisement. Cashback was supposed to be received within 90 days. But now its been almost 5 months i. E. 150 days and still i haven’t received the cashback of 10% on my purchased amount. I complained to hdfc customer care atleast 8 times (Complaint nos are [protected] & [protected]) but there is no positive response & every time they told me to wait a bit more.
I request you to kindly provide me the cashback of 10% at earliest.

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Jan 27, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2019

HDFC Bank Customer Care's response Dear Customer,

Hi, We request you to share the offer mailer/offer details along with the header and footer provided from the bank end and Click on https://bit.ly/2Lzhyn3 to enable us to review and assist you accordingly. Please mention reference number TT[protected] for us to promptly respond to you via email. -Nadia

-Nadia
HDFC Bank Customer Assistance

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Comments

Sumit_Saxena_Ghaziab

I purchased some electronic goods from LG Electronics, Ghaziabad on 30.05.2020. At the time of purchase, we have been told that there is the scheme of 12.5% cashback on HDFC credit card. Cashback was supposed to be credited within 90 days in my credit card account. But now it's been more than the said duration and still I haven’t received the cashback on my purchased amount. I complained to HDFC customer care so many times but there is no positive response & every time they told me to wait a bit more. I request you to kindly provide me the cashback at the earliest. The transaction number and other details are mentioned in the attached image.