[Resolved] HDFC Bank — Cashback not received even after 6 months

Anjana Athanikar

Dec 20, 2021

Address: HDFC Bank

I made a purchase on the 02/06/2021 using HDFC credit card, the card had an offer of receving INR 5000 cashback after 3 months. Its been 6 months and I still havent received my cash back. Everytime I call them their agents tell me something different. Its been three months I am dealing with this, this time I spoke to Junaid Khan, he told me a different story for me not reciving my cash back and when I told him this not what previous agent said and to check the records he told they dont keep records. How is this even possible for a banking and finance compay of not recording what the customer or their agents are saying, is this even legal.
When I requested for supervior they hung up on me, I was on call for 20 mins.

Is this even allowed?

How can banks treat their customers like that.

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Jan 20, 2022

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2021

HDFC Bank Customer Care's response Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Amitha
HDFC Bank Customer Assistance