HDFC Bank — Complaint : Mental harassment and threat by collection agent Tarun Mittal- HI TEK Syndicate, Vikaspuri Delhi

Dear Sir/Ma’am
My name is PRASHANT RATAN and I have an auto loan[protected] with HDFC bank, taken in year 2017 for 5 years. Due to Covid I have lost my job and am completely bankrupt. But I am still trying to pay the bank as much as I can from last 2 years.

But, I would like to complaint agains the HDFC bank’s collection agency HI TEK SYNDICATE. Their representative Tarun Mittal who sits in Vikaspuri Delhi branch is mentally harassing me from last 2 weeks for collection of loan amount.

I have made the EMI payment of this month in July2022 and have mentioned that I will be regularly make the payee from next month onwards but he is not ready to listen.

Today is Sunday 17th July 2022. He cam to my house and started shouting at me abusing and arguing with me and threaten me. He asked his junior to make a video of me so that he can prove that I am not willing to pay.

I have told him and the field agent multiple times in this week only that I am making the payment and will be doing it on regular basis but he is still not ready to understand. He is sending the field agent 4 times in a week. I am really feeling harassed and mentally disturbed because of him.

I recently lost my father in law in May 2022 and father in July 2021. Have ben going through a lot of pain already. I was not in Delhi because of this in the month on May & June 2022 because of this I missed these 2 months payment. Before that I was making payment regularly.

I undestand I have my dues pending with HDFC bank Auto Loan but I am not denying that I will not make any payment. I have all my intention to clear the loan and I am trying to repay the dues as per my financial capabilities but this field agents behaviour and threats are making me feel harassed and putting me under a lot of mental pressure.

Please help me.

Thank you
PRASHANT RATAN
[protected]@yahoo.co.in
HDFC Auto loan No[protected]