HDFC Bank Complaints & Reviews

Hi Team,

This is inform you regarding the unprofessional behaviour of HDFC Customer Service Executive. To give short description of my issue, the total amount due on my card for the month of May, 22 was Rs.513569 where 23rd May, 2022 was the due date of the same & 30th May, 2022 is the next bill generation date.

I had paid Rs.400000 on 22nd May, 2022 & Rs.113569 on 26th May, 2022. One payment was within the due date & one payment was within the next bill generation date.

The next bill got generated on 31th May, 2022 which with the interest amount of Rs. 15362 & I gave the call to the HDFC customer care people mentioning that I had paid all the amount which was due & when I am getting charged more interest on the whole amount.

They told they will try the reversal of the interest amount to the minimum extend. I told NO for their proposal of just providing the minimum amount.
They then told to escalate it to the next level through the emails on customerservices.[protected]@hdfcbank.com starting for 16th June, 2022.

One of the First Customer Service Office Md Azarudeen Arabi, offered the amount of Rs.10000 billed towards the finance charges on 22nd June, 2022. Then I replied to them asking the amount to paid after the reversal of Rs.10000 from Rs.15362 so that I can close the account.

But another customer service office Vasanth R R came into picture after 3 days of the email, he started saying you need to pay the amount fully & the reversal will reviewed & will be done after you make the full payment due.

In the meanwhile the due date of the June has passed due to the late response of the HDFC bank officials. Now the due amount of the same has increased to Rs. 19164 which I am not responsible for paying it.

I again called the Customer Service People on 5th July, 2022 & described over the issue. First call was answered by Raj; then it was passed to the Ami Patel from the escalation team she told she was sent the internal email to the responsible people Md Arabi & Vasanth R R to look into the matter & opened the complaint number [protected]. (which was closed as soon I kept the call)

Today in the morning I recieved the letter from HDFC Bank from the collection team, in that email it was mentioned that your Credit card is blocked & the amount of Rs.770 is blocked as the minimum payment. This was the unexpected behaviour from the HDFC Bank.

When our talks on the amount disputes is not finalised, how they can action of blocking the amount from my Debit Account.

Due to the above action, my loan account ECS has been bounced as they blocked the amount which impacted the EMI amount. Now I am responsible for the bounced charges from both the account (my savings as well as the another bank). Now who is responsible for the amount charges.

Today as per the post recieved, I called the officer incharged on +91 [protected] - Lekha Vohra. Unfortunately she was not there & the call was answered by Miss Sonali. Who apparently seems to be a very rude & unprofessional person, when I started saying talks she told talk to the people who emailed you & all.. This is collection department & we have the rights to hold the money & all & she disconnected the call.

The lady has no respect at all... That lady is a also a labour not any queen.. She cant talk to the person like this.. No one has given her any rights to insult others.

The email chain complain reference number - 3032980.

Hope Consumer Complaints are taken into considersation & helpful for the people like us.

My contact details are as below:

Email ID: ashish.[protected]@hotmai.com
Cell Num: +44 [protected] (currently in UK)

I initiated a transfer of 18000 on 10th July 2022. The amount was debited from my account and the beneficiary bank still does not recognize the transaction. It has been t+1 day and still, the funds are not credited back to the account.

I called customer care multiple times. One says wait for 24 hours. 24 hours passed. Again I called another person. He didn't know the process, I asked him if I can talk to someone else, and he hung up.

On another call I made, he (representative) said we don't follow RBI guidelines. We have our own process to handle issues with transactions. you wait for 10 days and then we will take your complaint officially.

I initiated a transfer of 18000 on 10th July 2020. The amount was debited from my account and the beneficiary bank still does not recognize the transaction. It has been t+1 day and still, the funds are not credited back to the account.

I called customer care multiple times. One says wait for 24 hours. 24 hours passed. Again I called another person. He didn't know the process, I asked him if I can talk to someone else, and he hung up.

On another call I made, he (representative) said HDFC doesn't follow RBI guidelines. We have our own process to handle issues with transactions. you wait for 10 days and then we will take your complaint officially.

Since a month following with customer care & visited branch too, but no proper response still am having that amount in account and paying interest for them use.

It has been a month i have done all formalities like video kyc but still I don't have recieved the welcom kit yet. Kindly solve my issue i have sent many mails but didn't received any satisfaction.

My HDFC credit card was about to be delivered to me today. I didn't get it. Showing the connected address on tracking. While no call to me has reached the address from blue dart

HDFC has debited some AHC Debit return charges twice. Reason is unknown. No EMI was due. Unnecessary charges deducted. Please refund the amount.

I have purchased mobile phone on hdfc credit card.
In monthly credit card bill inclued processing fee and intrest.
As i paid all amount as per due date.
I need refund of processing fee and intrest.

This is my account [protected], in the month of 2nd june your bank intentionally debited the money in my account Rs 2944.1, when i contact ur hdfc bank they said i didn't use the terminal, but the terminal not working software issue, how can i use it? when i ask the merchant account person, they just refund Rs 588.82 later again debited on 16 june. i was waiting to see what will happen, now i want to ask u directly why u collect the charges at a time, what is ur bank intention, if we don't have anything u will remind multiple times, why we never use the machine not body could call me, everyone even i use the machine or not u collect the rent of the machine, later u collect these charges. how is it correct? at what circumstances u collect the charges at a time, b4 ur executes said when install device they said it was free, now ur bank collect the charges without no reason and create some fake reason as low usage charges

I had taken pos machine from hdfc before covid, in that time we used the device later lock down the pos machine ( Mosambee device) software update issue, due customer not allow the bank in that time we never use the terminal later we noticed the device not working can't swipe the card. But one day suddenly HDFC bank taken the money Rs 3000 without having information, when i ask them they said bcoz i never the swipe machine. to cover their loose the steal the money to the customer, . if the device is working let me show to us. very very had service, illegally taken the money without give the information

The amount of Rs.531 has been debited and why is it even applicable to me I have not taken any loan. I have paid all my emi on time. Please do check and refund as soon as possible.

I have opened a joint NRI account with my Nale at HDFC Chinchwad branch after which I submitted a DD to deposit in my wife’s name. The DD was returned back due to a lack of proof for the source of the DD. The DD was from account closure from ICICI bank for which I had brought an account closure letter. But this letter was rejected at the branch to submit the DD and your employee Yogesh (HDFC Chinchwad Gaon, Pune branch) made insulting comments to me about have I had ever been outside of India before and do I even know how to NRI account works. I was shocked to hear this from your employee and how much he values the customers. I had a very good image of HDFC bank from my prior experience and did not believe this is how the customers are treated at your bank. I want to make a formal complaint against Yogesh for misbehaviour against customers and would like you to take some strict action or else I will be taking my business elsewhere.

I have applied hdfc shoppers atop credit card 8 9 days ago i have received 12 digit application reference no n also a call from representative but now if I try to track status its showing no records found what to do i now

Today, I got a call from Rahul Sharma[protected] who mentioned that I had purchased a policy in 2014 which got lapsed and I must contact the relationship manager Shubham Gupta[protected] to get fund of 172512 which is in this policy.

I am being harassed by the staff of the branch "HDFC bank at Trade House", they have blocked my bank account, I cannot View or Download statement even.

I am going to close all the bank accounts of my family, 5-6 of them if I am not heard this time.

The behavior of the staff is like 'stand in que for an hour, we will be back'

KYC I have submitted already, it was complete they told me on 15th June.

I was told "You can expect a response latest by[protected] though we will endeavor to resolve it even earlier if possible. "

Hello Customer care,
On 8th july of 2022, rs 236 has been deducted with reference "SI FAIL DUE TO INSUFF BAL 160522-MIR[protected]", There is no expected deduction/due payment on 8th. Could you return my amount back and explanation on same.

Customer id : 55547098

I opted for HDFC millennia but got HDFC moneyback instead.

I have a salary account in hdfc Bank. From the last month the bank has deduct ACH debit return charges ₹590/-.Kindly refund my amount

On 2nd of July from my salary account the amount has been debited and it has been debited twice.kindly please do respond on this and return my amount.
Thank you

I am unake to break fd online, i tried frequently to break online but showing an message we are unake to process your instruction please contact to bank