This is regarding HDFC PL #[protected].
I was offered personal loan from HDFC, Pune employees and Mr Rohan (Mobile#[protected]) is one of them.
YEsterday(7th February), he sent me the details of the approved loan and then I raised some queries which needed to be clarified by HDFC bank before moving forward with the disbursal, which didn't happen.
Neither I received a response against my queries from HDFC bank, and therefore I didn't provide my consent/approval for disbursement, though today morning I received SMS on my registered mobile that disbursement has been done.
This is NOT as per the details shared by Rohan in his previous email.
HDFC bank need to instruct your DSA executives to be transparent when they are calling to users and not to make any false commitments.
How can this be done without getting customer's consent/approval?
Moreover, I informed Mr. Rohan immediately (at 9:00 AM today) and he assured me that he'll look into this however, when I called him multiple times, he didn't answer my call.
I'm not liable to pay any charges nor going to pay any EMIs, also I've informed them to cancel this.
HDFC Bank customer support has been notified about the posted complaint.
At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.
-Anay, Service Manager
HDFC Bank Customer Assistance