HDFC Bank — consumer durable loan

Address: Kolkata, West Bengal, 700031

Hi, i have taken hdfc loan for air condition for which i got notification on 20/11/2018. As soon as a representative called me, i asked him to put my account in auto debit for deduction og emi. After, which i received a message as well regarding the same where it was stated that overdue amount was for 2 months with no fault of mine. As i have asked that customer care person to put my account in auto debit which he failed to do is none of my fault. Today on 22/11/18, again i received a call from hdfc customer asking me to pay the amount and i asked for the details for the same. That person provided me loan details and hdfc ifsc code which when i went to net banking came to know does not exist. I request you to take care of the matter as i have suffered without any fault of mine. I need a customer care number where i can reach directly regarding this. I am attaching other details as well.