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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 835

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S
sharvil2
Nov 21, 2018
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Hdfc group has only big name when it comes to attending customer or product queries there is no one to answer phone calls, one has to be satisfied with recorded messages.

I want hdfc std life product information, i called their dubai office at least 20 times for a week. If they are not working they should not answer calls, your calls are kept on hold by recorded msg and hanged up after few minutes of wait asking to call later.

In order to check if office is closed permanently i called other offices of hdfc home loan, hdfc bank rep off and hdfc securities no one has information and most of them has same problem of recorded msg to call back. It seems they are maintaining offices for the name sake or there is no staff to attend customers.

Typical case of grown out of proportion that they cannot manage, excellent management.
Dec 24, 2018
Complaint marked as Resolved 
HDFC Life customer support has been notified about the posted complaint.
Verified Support
Nov 22, 2018
HDFC Life Customer Care's response
Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.
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    S
    sagarprems2018
    Nov 21, 2018
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    Good day,
    I had started a policy with hdfc life in year 2010. Payment options were for 3 years with premium payment every 6 months. I had paid two premiums and i was unable to pay rest of the premiums. Same was notified to hdfc and i asked for solution. Hdfc team told after three years it will be settled. However, after repeated enquires my case was sent to different parties and there was no solution at all. Request a solution in this case.
    Dec 23, 2018
    Complaint marked as Resolved 
    HDFC Life customer support has been notified about the posted complaint.
    Verified Support
    Nov 22, 2018
    HDFC Life Customer Care's response
    Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed
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      A
      ak_lnt
      from Vijayawada, Andhra Pradesh
      Nov 21, 2018
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      Resolved

      On[protected] i purchased gold of amount rs. 55, 284.03 from tanishq. There was an offer of 5% cashback on purchase from tanishq going on during that period.
      However i didn't receive the cashback amount even as on date.

      Payment transaction reference is[protected]

      Pl look into it and arrange to resolve.

      Amrendra kumar
      Hdfc card no. 4893 77xx xxxx 0424
      Dec 23, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 22, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      We request your confirm the exact offer details, transaction date, amount and offer link to [protected]@hdfcbank.com from your registered e-mail address to enable us to check and assist further. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

      -Zubin
      HDFC Bank Customer Assistance
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        T
        tejasnk007
        Nov 21, 2018
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        Address: 411041

        I am tejas, i got call from hdfc bank that we are giving you dinner club card without annual charges and it will be free for life time.
        I got a card but i didn't activate the same.
        But few days latter i got a message that you have to pay your first credit card bill of rs.1178, when i called to customer care of hdfc, the lady told me that your card is not free. These are annual charges. So i asked her to block the card as i don't want it. So she told me she cant do that you have to pay the amount then and only she can proceed. So i want the solution from hdfc why the making fool to there customer by giving wrong product.
        Call me if you need aany more information phone : [protected]
        HDFC Bank customer support has been notified about the posted complaint.
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          M
          Mikail123
          from Asansol, West Bengal
          Nov 21, 2018
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          Hello

          Why the bank like hdfc is in tie with one assist which is deducting money without concent..

          Hdfc image will go down with tie up with this type of fraud.

          The amount deducted from 0576 credit card in the name of one assist may kindly be refund.

          Hdfc is capable of doing business without help of this type of fraud.

          This is a big scam.
          Aug 6, 2021
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. Request you to share your membership ID and registered contact number details on [protected]@oneassist.in or inbox us on Facebook or Twitter. So that, we can assist you in your case.

          Regards,

          Devendra,

          OneAssist, Social Media Team.
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            M
            MANVENDRA SINGH MANOHAR
            from Dehra Dun, Uttarakhand
            Nov 21, 2018
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            Hi HDFC, I made a transaction of 640 with udemy [protected]-TOMGOOGLEPLAYMASTERM with above transaction id. I confirmed with the udemy google pay service that they did not receive the amount although amount is debited from account. Please look into it and refund the amount.
            +2 photos
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              A
              aseemavinab
              from Bengaluru, Karnataka
              Nov 20, 2018
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              Address: 560100
              Website: hdfc bank

              Hi,
              I was issued a hdfc bank diners club international credit card last month. Before issuing the card i was promised that it would be a free credit card and the amount to be paid after each year will be 0.
              But when i received the card to my surprise i found that i need to pay rs.1000 each year to continue to use the card. Although 1000 bucks is not a huge amount for me but its about the breach of trust. So i applied through the credit card closure form from a hdfc bank at phase 2, electronic city, bangalore on 29th october.
              It has been more than 20 days but i am yet to get any response regarding its closure.
              HDFC Bank customer support has been notified about the posted complaint.
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                A
                from Delhi, Delhi
                Nov 20, 2018
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                Dear sir,
                I wwould informed to that today i have credited funds to wrong account on date 20.11.2018...

                Wrong account details mention in below

                State bank of india a/c no: [protected] a/c holder name santosh kumar ifsc:sbin0040632 branch:gandhi nagar pan.. Hgipk6016d

                My self account details that's forward wrong transaction..
                Account no. [protected]
                Account holder name alok kumar singh
                Ifsc code hdfc0004788

                Mobile no. [protected]
                HDFC Bank customer support has been notified about the posted complaint.
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                  K
                  khalid401
                  from Hyderabad, Telangana
                  Nov 20, 2018
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                  credit card renewal fee wrongly charged

                  Address: 500003

                  Hi
                  I have visted secunderabad branch for cancellation of my existing credit card but hdfc exective suggested me that upgradation of credit card with life time free. But till date no info about credit card and as well exiting credit card renewal has been charged. I want to reverse that and cancel the card, with immediate effect with out effecting my cibil...
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                  S
                  Sitansu Kar
                  Nov 20, 2018
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                  Address: 700039
                  Website: NA

                  Hi,

                  I would like to infirm you that, HDFC Bank credit card Department, doing fraud activity regarding credit card. As per HDFC bank they issued credit card to me, but I haven't received, all the times I informed them, but they are not taking this issue seriously.

                  Some One assist pack is activated to my credit card account and HDFC Bank is not bother about it, whether customer received the credit card or customer actually request for the same.

                  I aware of fraud activity on credit card business, but this type of activity is forcefully activated the pack and no paper work is happening, also no reconfirmation on and addition.

                  As per HDFC bank customer care credit card issue to me on july'18. but no purchase or any PIN change happen., then how it is possible, that last 5 months how come any password or any purchases is not happen with that.

                  They have no answer on this. After that I informed to the customer care to blocked my card immediately. Also I email to HDFC bank customer email ID - customerservices.[protected]@hdfcbank.com.

                  Today 20/11 someone lady called me about the same. But she is not willing to help me anymore.

                  I also visit to HDFC Bank branch Ballygunge Phari and spoke to Suruchi at counter no 5, not remember full name. She is also help less on this.

                  I would request you please help me to get out of this mess.

                  I am a salaried Person if this kind of fraud activity is happening and HDFC Bank is behave like this and put their customer on trouble. Then what we do.

                  Name - Sitansu Kumar Kar
                  Phone no - [protected]
                  Email ID - ride.it.[protected]@gmail.com
                  One assist relationship no - 4663624.
                  HDFC Bank customer support has been notified about the posted complaint.
                  Nov 27, 2018
                  Updated by Sitansu Kar
                  Hi,

                  Today one of customer care support called me name Sangeeta and explain about the policy. System told me about the card delivery and one assists pack is activated without my consent, for this I have been charged for this. Now one assist team inform me that they will reversed the payment that of 1399rs pack activation charges.

                  But HDFC bank refuse to reversed the charges, when one assist team reversed the pack activation fee. And HDFC bank charged for this which I have not aware of any payments. Also they told me you are responsible, you need to check your mails and messages to avoid such kind of issue. This was their responsibility to call and confirm from customer if they provide any service to them.

                  When they called 100 times for different kind of offers for credit card, loan etc, but when customer taken the offer and any fraud kind of activity happen they simply raise their hand and tell you are responsible.

                  Can any one from HDFC senior department taken this issue seriously.
                  Dec 26, 2018
                  Updated by Sitansu Kar
                  Not getting any help from HDFC Bank.
                  Dec 27, 2018
                  Updated by Sitansu Kar
                  Can anyone from HDFC bank team member resolve my issue ?. I try to contact so many times with Bank customer care, but no one ready to help me ont his.
                  Jan 16, 2019
                  Updated by Sitansu Kar
                  Worst Experience while using HDFC credit card, Still date no one called me or update me about the status of my issue.
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                    M
                    mahedmr
                    from Tiruvannamalai, Tamil Nadu
                    Nov 20, 2018
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                    Dear Sir,

                    I have done two online TNEB payments on 04/11/2018, Rs.470/- & Rs.50/- detected from my account and bill generated. later in the day of 16/11/2018 came to know from TNEB officials the payment was not reflected their summaries and charged me late fee and collected Rs.535/- & Rs.110/- directly from house.Which was communicated through net banking mail box twice dated 17/11/2018 & 19/11/2018 and online customer care mail communication sent 20/11/2018 still there is no response about the deduction from my account. Kindly look into this matter and solve this issue. It is making my day stressful...
                    HDFC Bank customer support has been notified about the posted complaint.
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                      P
                      Parmila@14
                      from Delhi, Delhi
                      Nov 20, 2018
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                      Address: Bhiwani, Haryana, 127021

                      I have facing some problems with of credit card payment regarding my problems so I am calling regularly customer care department but they not giving me satisfactory reason. My credit card is blocked last one month without giving me any information. They told me that we did not find any specific reason against my card and told me that your payment submission timely. That my payment against my credit card received by bank with in time. So waiting for your response last fifteen days.
                      HDFC Bank customer support has been notified about the posted complaint.
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                        J
                        Jrmp
                        from Dehra Dun, Uttarakhand
                        Nov 20, 2018
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                        Address: New Delhi, Delhi, 110022

                        Dear sir,

                        My name is jitender singh my claim no is c[protected] it’s was very delay for approval i am very upset. Pls check the status and resolve. I thin it’s my mistake but to hdfc insurance policy.

                        Please look the matter and urgently resolved it’s long time pending.

                        Thanks & regards
                        Jitender singh
                        [protected]
                        My email id jitender. [protected]@gmail.com
                        HDFC ERGO General Insurance customer support has been notified about the posted complaint.
                        Nov 21, 2018
                        Updated by Jrmp
                        It’s very bed response not clear the issu again call forward to other person
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                          A
                          Ashu150893
                          from Gurgaon, Haryana
                          Nov 20, 2018
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                          Address: Ghaziabad, Uttar Pradesh, 201001

                          I have placed an order on amazon and the order got cancelled but still i am unable to receive any refund from the HDFC bank for the Debit Card Easy EMI loan.
                          When i tried to contact HDFC consurable support, they gave different answers like the amount will be refunded in 2-3 days, few of the guys says it will take 15-30 days and now i am finding myself in trouble as i need to place an order in a hurry and my eligibility for DC EMI has been booked.
                          Amazon order no. :[protected]
                          HDFC Bank customer support has been notified about the posted complaint.
                          Nov 20, 2018
                          Updated by Ashu150893
                          And also there is no way to track the progress for the same.
                          Dec 03, 2018
                          Updated by Ashu150893
                          #HDFC the complaint has been registered but not yet addressed. Its been long since i am following up with your team for refund of cancelled order.
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                            R
                            Ram Sah1984
                            from Bengaluru, Karnataka
                            Nov 20, 2018
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                            Address: Mumbai City, Maharashtra, 450331

                            Dear Sir,

                            Today i have revived a call from [protected] she was telling i am calling From HDFC mumbai Branch a loan is showing with your name so please give your personal details i have asked from Which branch you are calling she told that HDFC Mumbai branch and again she was asking deatils like DOB etc finally when i hve told that from which branch you are calling she told me please give details other wise loan will be layiing wih your name.

                            sir i have share mobile no also so plese take up this matter as early.

                            Regards.

                            Ram dular sah
                            [protected]
                            HDFC Bank customer support has been notified about the posted complaint.
                            Nov 21, 2018
                            Updated by Ram Sah1984
                            please update
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                              S
                              sudhamit
                              from Chennai, Tamil Nadu
                              Nov 20, 2018
                              Resolved
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                              Resolved

                              insurance policy settlement

                              Address: New Delhi, Delhi, 110086

                              Mr. Kapil Sachdeva called me in June-18 and introduce himself as GBIC personal over phone. He briefed his job in GBIC and asked me to give case to settlement (dissatisfied Insurance). I have given both my HDFC policy from which I dissatisfied because of HDFC's agent had given policy with wrong commitment.
                              I given my both case to him and he committed to take fresh policy before going to complete settlement accordingly I taken additional...
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                              Vasu Gangapalli
                              from Tiruchengode, Tamil Nadu
                              Nov 20, 2018
                              Resolved
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                              Resolved

                              Address: 560016

                              Cancellation of one assist membership
                              I am a hdfc bank credit card holder. The bank has auto debited membership fee from my credit card number ending with 6176 without my concern on date:20/11/2018. I am not interested in this service and don't want this membership any more. So cancel the membership and refund this debited amount.

                              Oneassist relationship number : 3112669
                              Name :- vasu g s
                              Mobile no. :- [protected]
                              Credit card number ending :- 6176
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              My credi card no. Is [protected]
                              I want status n statement about my card.
                              Its showing -1 in my cibil score.
                              So please send me status about my card. Or update my cibil. My enquiry no. With grivance department of hdfc is [protected].
                              Hi team i am .. I don't know why 1399rs has been deducted from my credit cards. I don't remember plans from you guys. Why That amount deducted from my account. I don't need this plan so cancel it and refund my amount to my account as soon as possible
                              Dear Sir/Mam,
                              1. in my cibil score showing HDFC account number, which is not mine. I don't have any account with HDFC. Please update Cibil report.
                              2. Also PNB Education loan is already Closed but in cibil score showing active, Please resolve this issue also.
                              Dear sir mam may i no the reason of my credit card disapproved my ccapp no is 18j[protected]pc
                              Dear Customer,

                              Greetings from OneAssist!

                              We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3751071. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

                              Regards,

                              Devendra,

                              OneAssist, Social Media Team.
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                                H
                                HASMUKH NERIYA
                                from Pune, Maharashtra
                                Nov 20, 2018
                                Resolved
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                                Resolved

                                salary a/c not open,

                                Address: Jalgaon, Maharashtra, 425001

                                From last two months i am (Hasmukh r neriya) employ of hdfc life's at jalgaon branch want to open my salary account at hdfc bank but no response from dana bazaar branch ifsc coad hdfc0001785 and dsp square branch ifsc coad hdfc0000180. I have submitted all required documents to subham gandhi employees of hdfc bank but no response from either from branch and branch manager of both branch's.
                                Requesting you to do the needful as early...
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                                Dawindra
                                from Gurgaon, Haryana
                                Nov 20, 2018
                                Resolved
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                                Resolved

                                Address: New Delhi, Delhi, 110027

                                My card no 4854xxxxxxxx5681 & want to know

                                (A) no of emis being deducted
                                (B) amount of each emi & balance emis

                                I cannot decipher from the statement as to how many emis & for what item i am being charged. No of emis paid/pending is also not known. I tried on phone but has been unsuccessful.

                                Request an early reply

                                Could not get this information on phone
                                Dec 25, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 22, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                With regard to your query regarding your credit card EMI please feel free to contact our Phone Banking officers at any of our 24 hour Phone Banking numbers mentioned in the below URL. https://bit.ly/2wwwruX

                                -Zubin
                                HDFC Bank Customer Assistance
                                Respected Sir/Mam

                                I had applied for a credit card though HDFC bank, meanwhile you had send it to me also through Blue Dart Couriear, the AWB No. for my card is :-[protected] dated 31/10/2018. It has not been deliverd to me, Kindly look at this issue and help me out. I want my credit Card received again.
                                Thank's...
                                kumar9543's reply, Nov 12, 2018
                                Hdfc Bank — credit card

                                1 Review
                                kumar9543 on Nov 12, 2018 Mark as Resolved

                                Respected Sir/Mam

                                I had applied for a credit card though HDFC bank, meanwhile you had send it to me also through Blue Dart Courier, the AWB No. for my card is :-35807262525 dated 31/10/2018. It has not been deliver to me, Kindly look at this issue and help me out. I want my credit Card received again.
                                Thank's...
                                Hi Team, My credit card was suspended. It is confirmed by customer care executive. They gave one number [protected] to get the reason. This number is always busy. I tried multiple times. No dues on my credit card. Please activate it with cust id 3609438
                                srinu adduri's reply, Nov 12, 2018
                                36029438
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                                  sivakumar chittoor
                                  from Cuddapah, Andhra Pradesh
                                  Nov 20, 2018
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                                  Address: Chittoor, Andhra Pradesh

                                  Cancellation of one assist membership
                                  I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 2947 without my concern on date:08/12/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-
                                  +1 photos
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  My wallet was lost on 8/11/2018 so i block my debit card on that time i have all ready apply for a new debit card but till date i don, t receive my new debit card
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