[Resolved] HDFC Bank — credit card and debit card cashback not credited as promised

conscompl_nav

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

There were 2 offers during dhanteras time
1. Credit card + tanishq: purchase 80k for 5% cashback, max 4k cashback
2. Debit card: purchase min 3000 on apparel, jewellery and other items form 1st to 31st oct and get 10% cashback, max 1.5k cashback.

I availed both the offers. The tanishq one and also the other debit card one
Date: 17th october 2017, at tanishq, where cashback was supposed to be credited by 31st december
Date: 19th october 2017 for debit card purchase

Till date no cashback. Called call center and they asked me to work out with merchant as they will give cashback. Bank can't do anything

The debit card they simply denied about offer. When i told i have offer screenshot they told write to support.

This is pure fraud. Will never use hdfc cards again.

+2 photos

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Feb 2, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2018

HDFC Bank Customer Care's response Dear Customer,

We are fully sensitized to the comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Bejoy
HDFC Bank Customer Assistance

Jan 10, 2018

Updated by conscompl_nav Still awaiting your response. I have also emailed [protected]@hdfc.com on this

Jan 11, 2018

Updated by conscompl_nav I have received the credit card cashback. Awaiting Debit Card cashback resolution

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Comments

Titan Company Customer Care

from Pune, Maharashtra

Dear Customer,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

conscompl_nav's [Complaint's author] reply, Jan 10, 2018

Thanks Steve. I have already contacted the Tanishq store and they confirmed that they have sent details to HDFC. In the offer it says cashback will be credited by 31st December 2017, but Tanishq store told it will be credited by 20th January 2018, which is 90 days from the offer period as asked me to contact them if I do not get cashback after 20th January.

[email protected]

from Bengaluru, Karnataka

Hi

Prabeen Here.I had purchased in Tanishq at the month of april 18 on 18th april that is on very auspicious day on Akshaya thritiya.Have supposed to get a cashback of 8000/which is split on debit card and credit card, Store people said we have to contact HDFC people not Tanishq, Request a revert from you ASAP

Thanks
Prabeen