[Resolved] HDFC Bank — credit card application declined without proper reason

[Resolved] HDFC Bank — credit card application declined without proper reason

D debk1802 from Burla, Odisha

I have applied for credit card on 22nd november 2018 and submitted all the documents to one executive of janpath road branch, bhubaneswar. After that i received a call from hdfc and they verified the details of mine. After few days i received a text on my number [protected] with application reference number 18k[protected]e8 and asking me to reply back the passcode. I replied to that. For few days i checked the status on hdfc portal saying in process. On 5th december status changed to decline. I dnt know the reason. After that i raised a complain to hdfc customer support and they mailed me to submit my residence address and office details with passport or addhar in nearest branch and said that my contact number is not available. If my contact number is nit available then how i m receiving the text? I do so. Now yesterday i recived a message in my number saying that application prcessing is completed. And again i received a mail that my application is rejected due to internal policy. If i m not egligible they why you guys have taken the application and also i have checked the egligibility and i meet all the criteria. I have given all the documents. If i cant get the card the i want my documents back and also i can get card from other bank too without any such problem. I have faced such a horrible experience with hdfc. I have wasted more than 15 days with these thing. Debarpan Contact number [protected] Was this information helpful? No (0) Yes (0)
Jan 20, 2019 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Dec 19, 2018 Updated by debk1802 I simply want to know whether u guys are playing some kind of jokes..i think that my mistake is to apply for a credit card in HDFC bank Dec 19, 2018 Updated by debk1802 HDFC bank is not even giving the response over here and in mail also... Verified Support Dec 20, 2018 HDFC Bank Customer Care's response Dear Customer, We have taken note of your comments expressed with regard to your credit card, you may look forward to receive a response to your e-mail id in 3 working days.The reference number for this interaction is[protected] -Anay HDFC Bank Customer Assistance. Dec 22, 2018 Updated by debk1802 Yesterday a man visited my home for verification nd asked about all the details. Today i received a mail saying it declined due to internal policy...this type of thing is not expected from HDFC Dec 24, 2018 Updated by debk1802 YOUR REFERENCE NO 18K[protected]E8 *** Dear Sir/Madam, Subject : Your Credit Card application reference no. 18K[protected]E8 Thank you for your interest in HDFC Bank International Credit Card. We wish to inform you that your application has been considered in line with the Bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes ( which include a combination of verifications, credit bureau reports and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the Bank. Please be assured that our inability to approve the credit card application does not reflect in anyway on your credit standing or your financial stability. We would be pleased to provide any other assistance/service that you may require. Thank you once again. I received this mail from HDFC bank and today morning when i called customer care then they said me that i have applied multiple times that why my application is rejected. But I didn't applied multiple times. Is this is some sorts of jokes.
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Dr. A Sen

from Delhi, Delhi

As I have recently shifted to a new apartment, my new debit card, as sent through Bluedart (waybill [protected]) has recently returned undelivered. I enquired about it to my parent HDFC branch at Maraimalai Nagar, Chennai but no info till date while the last date is drawing near by 03jan19 only.