[Resolved] HDFC Bank — Credit card

Bhuvanarajkumar

from Chennai, Tamil Nadu

Address:	Madurai, Tamil Nadu, 625009
Website:	[email protected]

Sir/mam,

I am Bhuvaneswari N, I have use the credit card number [protected], in this card, bank added one credit card insurance policy Rs.1299/_ and convert loan as 3 month EMI, without my knowledge. One month EMI Rs.427/_also auto paid.

I contact customer care and one assist team, they take complaints. In lot of conversation they refund, half of the amount Rs.649/_. Now one assist team tell that you used one month policy, so we refund only half of the amount. Also they take loan service tax etc..

Without my knowledge, they added a policy, converted loan and take money. I used very small transaction in my credit card. I am middle class people. Kindly refund my money.

Thanking you,
Bhuvaneswari N
[protected]

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Jul 2, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2017

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].

-Anay
HDFC Bank Assistance