HDFC Bank — credit card fraud by hdfc

Address:

no 32,5th Main, 560078

Not resolved

Dear sir,

The heist by hdfc goes like this:

1.in november 2018, i ordered a samsung mobile phone (Though my wife) online for rs. 23, 499.94 using my hdfc credit card.
2. On 11th november 2018 i decided that i do not need the mobile and hence cancelled the order.
3. I was told by samsung customer care that the amount will be refunded and the emis will stop automatically.
4. However, hdfc very deceptively credits rs.24000/- and the emis are being deducted every month and neither hdfc or the samsung informed us about the emis getting deducted since nov, 2018 till date.
5. More than rs. 2000 going out from my credit card account every month since nov, 2018 till june 2019.
6. Hdfc bank was blaming samsung and vice versa.
8. I have been requesting for reversal of all emis illegally taken so far, but no response from hdfc.
9. I have been requesting for my credit card statement till date, but no response from hdfc

Cancellation of the product email from samsung has already been forwarded to hdfc (Reproduced below). But no response.

Also hdfc is not sending me monthly credit card statement to [protected]@gmail.com despite my several requests

Requested several times to reverse interst, financial charges, late fees, gst etc etc etc charged to rip me off!

Kindly request you to look into the matter and give justice to me or they will take one more emi this month also.

Now hdfcs paid collection agent goondas started calling me

Rgds,
Giri
[protected]