[Resolved] HDFC Bank — credit card limit has reduced

kumar parveen

from Delhi, Delhi

Mar 29, 2018

Address: New Delhi, Delhi, 110001

Website: MS Travel Bureau

Dear sir/madam,

I am parveen kumar and holding a diners club international hdfc bank credit card the card was earlier limit aprrox 1.5 lac but suddenly i got the message from the above bank that my limit has reduce which is only 61000/ that news disappoint me because if check each and everything in my card so i have paid in time and even never delay of the payment so i would like to know what is the reason to reduce the credit limit. Awaiting your early reply.

Thanks& regards
Parveen kumar

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May 1, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2018

HDFC Bank Customer Care's response Dear Customer,

We note from your email that you seek clarification towards the limit reduction. Basis your request, we have verified the same and wish to inform that the limit is processed on the card account basis the internal parameters of the bank. We wish to inform you that the same is not in isolation to your card account and it is based on the discretion of the Bank. Having said above, we regret our inability to restore the limit on your card account.

-Bejoy
HDFC Bank Customer Assistance

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Comments

Rkhanna002

from Hospet, Karnataka

Mar 29, 2018

Can you please confirm when i will receive the 10k cashback on purchase of Ipad. Its been almost 2 months and SLA is for 3 months

Shatakshi Gautam

from Delhi, Delhi

Mar 29, 2018

I just want to know about...that you people will do anything or not..because you are not responding my mail and you customer care excutive don't know any update avout this..than how we people know about this ?????.highly disappointed with your customer service response...