HDFC Bank Complaints & Reviews

Hi,

I have been Member of HDFC bank since last 4 years and I have always try to maintain my Good records with the Bank,

But some time there arouse a situation where you are not able to pay your bills on time mainly because of crunch of Money. In this case all you need your bank is put trust on you,

But In my experience from last couple of days all I observed and Experience the Pathetic Bank service I ever Came Across.

This is reference to my credit card Payment. It was delayed by month and second due was about to come.

A Lady from Collection department calls me and ask me to due the Payment . All Said To her is that currently I'm running short of money as soon as I get it I'll do the payment, Probably by next due.

But all I could see that Lady was not at all interested in listening and she started yelling at me Saying things in Hindi which could be stated as... AApko Kisne kaha tha Paise Kharch Karne, Paise nahi the toh Credit card nahi use karneka ..Agli bar debit card use karo .. apko kuch lagta hai bank ka paise kha jaoge aap.. AAp paise nahi bharne wale ho aise humein lag raha hai..these were her words and that do in bad pitch like some uneducated person who doesn't know professionalism at all.

I just want to ask the bank.

1.Is this how you treat your costumer .?
2.This kind of Person you hire who are not at all professional.

I have Experienced the worst service till date by Bank. All I was Asking for some time so that I will make the Payment.

I want a strict Action to be taken Against these Person and here manager they don't even clarify that their employee ID and says they are not allowed to disclose It.

The Manager Name is : Debelena Ghosh from Pune Branch.

If no action is taken I will take this to consumer forum and register Bank complain for misbehavior and mis-conduct.

Bank received it's Payment But I lost my respect, Pride and Dignity. and Insult which I got these Employee is Un- payable.

Note:- I have Been made more than 10 to 20 calls everyday by this person's

I have transferred money amounting to Rs 48, 790 on 28th March 2018 through NEFT but the money hasn't been credited to the other person(Bhandara District Central Co-op Bank account holder) till now and the money has been deducted from my account. Tried calling Customer Care but "Their executives are busy" even after more than 30 minutes of hold.
NEFT Ref No: N[protected]

Sir,
Hdfc bank given me wrong information about cash back. I wrote so many time to customer care but they don't solve my issue.
I attach here my conversation with hdfc.,
Dear hdfc customer service executive
In the regards of my previous mail which were in respect of the cash back against the purchase through credit card at tanishq outlet i am hereby would like to draw your kind attention that as per term and conditions of offer which i availed i find myself eligible for asked cashback.in support of my claim i am attaching the copy of invoice of purchase and "terms and condition"of offer.
Kindly take this mail seriously as it is utter disappointing for me to follow up repeatedly for such small issue otherwise i would have to raise the issue on upper appealeate authority like consumer forum in next two days.

From: "devki nandan"
Sent: wed, 7 mar 2018 13:13:32 "customerservices. [protected]@hdfcbank.com"
Subject: re: 'reference no. [protected] &hbl=[protected]' email reference no. [protected] & previous reference no. [protected]

Sir, kindly share me all details of your conversation with merchant (Tanishq) so that i will able to talk with tanishq.

From: "hdfc bank credit cards support"
Sent: thu, 1 mar 2018 15:04:45 gmt+0530
To: "devki nandan"
Subject: re: 'hbl=[protected]' email reference no. [protected] & previous reference no.[protected]

Dear mr. Gupta,

Thank you for writing to us.

This is with reference to your e-mail regarding cashback for your
Hdfc bank international credit card account.

We would like to clarify that your card account is
Not a part of the list. We can only go basis the
Confirmation/ file shared to us by the merchant. We request you to
Liase with the merchant for further clarification.

In line with our focus and commitm

Regards,

Saraswathy

Customer service officer

Hdfc bank ltd.

Dear customertcare service,

I've cleared my outstanding amount 34400 on 8-aug-2017, where one of my friend used that money so need to pay with all the charges.
Then later i never used my credit card. Yesterday i came knew that my cibil score slashed down because of this hdfc credit card. And the outstanding amount now is 5271.91 without usage and there is no intimation for this.
So i need to close this as soon as possible. Please negotiate the amount to pay.
And want the noc also.
Please help me in this regard.
Thanking you.

Sir a fraud transation in 10 march 2018 google octro com has deducted 5900., 5900, 50 total 12030 rupee from my acc with out any o t p and s b i staff has no responce to me myself i have do complain on cms of sbi complain no [protected] on 12 march 17 days passed no body can listening my complain please sir i request to you take quick action and refund my money my mo no [protected] and mail is ramakant.[protected]@gmail.Com

DC ISS FEE charge has been done in my account for two times, without any intimation the charges has been debited from account. Kindly confirm without any intimation or any messages how could my amount will be deducted. The two times charges deducted from my account in a same date[protected]. Give me a brief explanation or kindly refund my amount as soon as possible.

Hi team,

I recently changed my number on my account from india phone number to USA phone number. Now I am not receiving OTP. This is causing me so much trouble to do banking from overseas. Further, i tried to find out the customer care email id but am also unable to get one on the hdfc site.

Seek your support in resolving the issue

I am not going to waste my time in explaining all the problems again.
The customer care number is busy 24*7.
We are always shown zero balance at every toll. But later the amount is deducted from the account, after we have already paid in cash. The amount is consistently being deducted even when we are not using the serives.
I am not gonna call a single more time, i will just file a very strong case against the company in the consumer court. We are hell annoyed and it's a pathetic company.

This is my email id:
Sheena. [protected]@gmail.com

Was trying to pay cesc electricity bill, money got deducted but transaction failed at the end and no receipt also received.

But the amount got deducted from my account. Please refund my amount.

Name - samrat saha
Mobile - [protected]

Transaction details -
Date - 29-mar-18
Narration - lhdf[protected]-billdkthecalcuttaele
Cheque/ref. No.[protected]
Value date - 28-mar-18
Withdrawal - 890

I have given all documents required to open nri account to me in hdfc branch kuriachira, thirussur, kerala in november 2017 during my last visit to kerala.
Till now, account is not opened for me. Almost 4 months are over. I don't know what difficulty they are facing in opening an nri account to me. I have given all required documents in branch (Photo, passport, visa etc). It is very good example of ignoring customers and testing their patience.

Have applied for fastag on 19-mar-2018.
The reference number is hfr039815.
Also there was a commitment that it will be delivered in 7 working days.

Now it has been 9 working days and yet to no avail.
If there is a delay in delivering the id itself, then i am worried how their response would be for emergency roadside assistance.

I should have gone for other service providers. My bad, i've chosen hdfc bank.

Now i do not want it anymore due to this delay and cancel it.

But the customer support toll free "[protected]" is full time busy for the past 2 days.

Please do not go for hdfc fastag. They are pathetic.

My policy no 19959857 this policy sold me on fake commitment i had already marked complaint at your provided mail id with voice recording of your agents.

My request is that i want this policy to be cancelled which has sold me on fake commitment.

Regret to say that your office bluntly refused to do the same. Either you take action against the agent by cancelling there agency or you make refund by cancelling my policy

We have registered your concern and will get back to you shortly. Please quote this service request no. 1-[protected] for further interactions. - hdfc life

An early action shall be highly appreciated

Thanks and regards
Sharique alam
[protected]

Dear associates,
I mr rahil aibani,
I going to launch a complain against your agent his name is deepak and he his calling to me from this no[protected]/+[protected] and he is giving me bed words and saying me that i have no time to visit and when i will visit you have to buy the policy today and if you don't buy i will come to your home and show you properly and if you are going to mail again i will come to your home and show what i am this type of agency people you appoint and touchier the people i will complain against you and the person if any thing happen to me and my family the hdfc bank is responsible

Hdfc bank while offering the priority pass with regalia card clearly stated that use on international airport will be free up till complimentary visits and will be charged at domestic airports.

Now what does this mean? Any normal person will understand that use on intl airport within india is also free on pp.

In january they had send a message which stated: use of pp on any airport with in india will be charged at 27$.

This clearly means that they have made a change to the policy and are willing to communicate to the customers accordingly by using these specific comments about india airport.

Despite this they have charged me over rs. 6000 for 3 visits during december '17

How could they do so? I demand a reversal of these charges.

Regards,
Ritesh
[protected]

Cancellation of one assist membership
I am a hdfc bank credit card holder. I am not interested about this service and don't want this membership any more. So cancel the membership one assist please asap and let me know if any details required.

Oneassist relationship number : 1087966
Name :- mahesh palepu
Mobile no. :- [protected]
Credit card number ending :- 1687

Dear sir,
I would like to bring your kind notice that neft transfer for amount of rs. 5000 vide transaction number n[protected] has been not credited to beneficiary account yet. I transferred the amount today around 12:30 pm.
I reconfirmed with beneficiary and he is still waiting for the amount.
I am transferring the money to beneficiary account form last 3 years, so no chance of wrong account details.
Please look into the issue and do the needful.
Thank you.
Regards,
Mayur sathawnae

Sir,
My name is neetika srivastava. Most repectfully i want to say that i submitted b. Le. Ed fees rs. 1600 in lucknow university date 28/03/2018 at 11:43am via given option other bank debit card from your hdfc bank. My money was duducted from my account but fees is not submitted. Please help me in this matter. Please refund my money in my account.
Account number - [protected]
Bank name - punjab national bank aliganj lucknow.
Please help

I'm hdfc credit holder, with out my knowledge debited rs 1399 money from my account ending with 6073. I don't want one assist plan. Cancel that paln refund my money soon as possible.
Please kindly cancel one assist plan and refund my money otherwise cancel credit card alook i don't want spend money for useless services
Customer id:75350540
Card ending :6073

I have Salary account in HDFC bank. But they opened demat account without my permission. This happened to most of the employees. I have already sent an email to close my demat account. But there is no response. Now I have RS 850 as Yearly charge.This is happened without my knowledge, So I can not pay for this. I want to close my demat Account in HDFC

I am a holder of hdfc bank visa business regalia credit card where i had received priority pass for complimentary access to lounges at airport terminals.

I have received the latest statement for my credit card on 16.02.18 (Attached herewith) in which i have been charged for using the priority pass for lounge visits at domestic airports in the months of september 2017 and october 2017.

Kindly note that it is unacceptable and hdfc should reverse the charges on the basis of the following points:

1. I was not aware of the changes of the terms and conditions of priority pass, as i did not receive any official communication regarding the same through sms or email.

2. I always carry both the cards i. E. Priority pass and hdfc regalia business credit card to the lounge reception. Had i been aware that priority pass is chargeable at domestic lounges, i could have used my hdfc bank regalia credit card instead.

3. I did not receive any alerts when my card was being charged. It is unethical on the part of hdfc to charge the credit card and not provide any communication for the same.

4. The credit card statements for 3 months following the priority pass usage, did not reflect these charges. As per the new terms and conditions the charges should reflect int he statement by 90 days from the date o[censored]sage.

5. Lastly, kindly note that we are having long standing relationship with hdfc bank. Our organisation m/s alliance commercial transport has current accounts, loan accounts, od accounts etc. With hdfc bank.in view of the same, we expect that you should immediately reverse these charges, so our trust in hdfc is maintained and we can continue to do business with your bank.