[Resolved]  HDFC Bank Credit Card — not solved my issue from last 15days for my credit card i need to convert into smart emi

Address: Durg, Chhattisgarh

Dear sir/madam

I m raju and today my concern about my hdfc credit card problem in which i am facing issues from last 15days no one take care of this problem so many times i have been mailed and calling them they are simply saying wait for 24 to 48hrs we will resolve but still the issue is not yet resolved main thing is i having credit limit of 150000rs i which i have smart emi options they have been removed and recently i invented the money into brother operation and he is hospitalized and i am not able to pay on time that's why i said i will pay the amount on emi but they are not responding from last 15days already time is gone and today is last day to pay the amount please help me for my concern i want to convert this pending amount into smart emi so that i can clear the amount whenever i mailing they are normally response like you don't have a smart emi offer in your account when i am holding this card from last 6months from that time i am not having any offer's they are just cheating with me please help me my due date is 05/05/19
My card number is [protected]
My contact number is [protected] and [protected] this is my contact number finally i am expecting help from your side only please resolve my issue as soon as possible it's a very big problem which i am facing due to brother health operationi won't able to pay on time so kindly give me smart emi this is offer please add in my account please call me i will explain in a better manner i don't know what to say in this mail please resolve it or else provide me a loan in my account as soon as possible
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Nov 16, 2019
Complaint marked as Resolved 
problem still not resolved
HDFC Bank customer support has been notified about the posted complaint.
May 08, 2019
Updated by Complainant55829
Still no Response
Verified Support
May 09, 2019
HDFC Bank Customer Care's response
Dear Customer,

We wish to clarify that offers like Smart EMI conversion, Insta loan, Balance Transfer, etc., will be available on the card account from time to time basis the usage and payment pattern on the card account and the same is not a standard product offering. Currently, there is no offer for EMI conversion on your card account. Hence we regret to inform you that we are unable to accede to your request for conversion. However, we request you to check with the merchant at the time of the transaction for offer availability.

-Nadia
HDFC Bank Customer Assistance
May 09, 2019
Updated by Complainant55829
When I Received a call from Your team they Told me within 24hr to 48hr it will Be updated and now you are saying there is no offer in your account your giving wrong Commitment I want offer because you people Are removed the offer from my account as of now please Update It because you people are doing wrong with the customer please resolve my issue as soon as possible I am unable to make a payment provide me that Smart emi only or else loan I paid the money into hospital due to brother operation and meanwhile you people removed the offer please try to understand my condition please call me on [protected] number so that I can tell you detail
 
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