[Resolved] HDFC Bank — credit card outstanding settled still shows as write off

Melwyn Jose

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400037

Hi,

I had made an complete payment of my credi card outstanding of rupees 45885/- on 11 april 2018.
I had requested to wave off the minimum due, around 2k for the paid outstanding amount but, this was not taken under consideration by the customer service rep. And that has been now multiplied to 5k. And my cibil score has been dropped down for even when i have paid the complete outstanding amount.
I even stanc credit card where they wave off the minimum due, if paid the outstanding within the due, date but, the hdfc reps were pitching me to make that payment even when i cleared the outstanding. This is a bad way of business hdfc.
Now, i request for clear my cibil score.
Please see below email from hdfc after payment.

Card no: xxxx xxxx xxxx 1970
Payment amount (Rs ps): 45885.00
Payment date: 11th april 2018
Payment through: scb netbanking
Transaction identification number: lscb[protected]
My phone no [protected]
Melwin. [protected]@gmail.com

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Apr 13, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2019

HDFC Bank Customer Care's response Dear Customer,

With regard to your credit card, we request you to contact our Debt manager at[protected]/33016802.

-Anay
HDFC Bank Customer Assistance

Mar 14, 2019

Updated by Melwyn Jose The issue is I am not able to reach any of the HDFC dept by phone to get this resolved. Even now the provided phone number is always busy and when visited to the bank they advised that this branch has no facilities to handle this issue. Now, I request HDFC to please advise what can I do further to resolve my issue?