[Resolved]  HDFC Bank — credit card payment

Address:	New Delhi, Delhi, 110045
Website:	www.hdfcbank.com/personal/products/cards

Dear team,
I have hdfc card since last 3 years, i have always paid my dues on time, however since last 4 months i was not able to pay the dues on time as i lost my mom who was suffering from a major disease and now going under a financial crisis.

I paid rs 5500 to card from paytm (As directed by third party collection agent) which doesn't show in the statement. After that i paid rs 13800 and after paying that as well my outstanding remain same.

I want to clear it in a go and can pay upto rs 1.5 lac in a go. Hdfc debt collection agent came to my house without calling me and shared every details with my family member which is a breach of policy, as per rbi they are not supposed to come without informing me and if they want to meet me they have to come to a place where i will request them to meet. Also they shared all the details to my family members who are already in such a painfull situation as lost my mom recently. They are not supposed to share any confidential information to anyone except me.

Even doing these mistakes from hdfc collection agents, i am ready to deal with you guys and ready to settle the card in 1.5 lacs. I hope you guys will go beyond your policies and will help me in this extenuating situation.

Registered mobile number is[protected]
Email: [protected]@gmail.com