[Resolved] HDFC Bank Credit Card — payment deducted in my hdfc credit card

Jaykishor Sharma

from Delhi, Delhi

Address:

New Delhi, Delhi, 110020

Dear sir,
Please we have load the money 5000 dt.06/9/2017 & time 7.40 pm from mob. Number [protected] from hdfc bank credit card but the money is not upload till today so pls help me.
But just got the system generated mail only no human innervation. I tried to call customer care but it is not responding.
Please help me with this asap.
My contact number-[protected]

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Oct 13, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Sep 11, 2017

Updated by Jaykishor Sharma Dear sir,
We have load the money 5000 dt.10/9/2017 & time 11.09 am from mob. Number [protected] from rbl bank credit card & received in my pazapp but the money is transfer 3195 rs. My account -[protected], ifsc code hdfc0000930 but not received this amount in my account but detect payzapp app.
Today so pls return this amount
But just got the system generated mail only no human innervation. I tried to call customer care continous every time but it is not responding.
Please help me with this asap.
Thanks & regards
Jay kishor sharma
My contact number-[protected]

Verified Support

Sep 12, 2017

HDFC Bank Customer Care's response "Dear Customer,

I request you to share your complete issue, account/customer Id/card number and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance"

Sep 18, 2017

Updated by Jaykishor Sharma Dear sir,
We have load the money 5000 dt.14/9/2017 & time 8.14 am from mob. Number [protected] from citi bank credit card & received in my pazapp & the money is transfer 5000 rs.in my account -[protected], ifsc code hdfc0000930 & transaction failed but deducted from my wallet.
But did not my money back my wallet i tried to email [protected]@payzapp.in but just got the system generated mail but no human inervation. I tried to calling continuous customer but it is not responding & 24 hours continuous busy.

I tried to call customer care continous every time but it is not responding.
Please help me with this asap.
Please my contact number-[protected]
Jay kishor sharma

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Verified Support

"Hi

There was a technical glitch which was being identified and it has been fixed. Due to this issue customers were not able to load money and transfer the money. The issue has been resolved from our end. The failed transactions will be refunded to customers in source card within 5 working days time.

-Bejoy
HDFC Bank Customer Assistance