[Resolved] HDFC Bank — credit card settled and paid full amount but still reflecting in my cibil as a negative mark

ShivKamble

from Mumbai, Maharashtra

Address:	560056
Website:	[email protected]

As per hdfc customer executive guidelines i have settled the credit card and paid the full amount as thy given time for 6 months instalment but after i have paid the amount still it is reflecting in my cibil as a negative account.

After that i have spoken with customer care regarding this to close the negative updated in my cibil, saying that i have to pay 25000.00r rs,

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May 24, 2018

Complaint marked as Resolved

I had a call with one of your staff, but she is not given satisfaction answer, she told that i have to pay Rs.22349 and said will charge every month 1.5% interest. after settlement the amount is remaining amount is Rs.9076.84 if you charged 1.5% on the remaining amount also it should not reach to Rs.22349. even i have asked the chargeable history which is you charged on monthly based till date she is not ready to clarified. i have paid almost double amount, which is i have used the card till the date, so i will the remaining amount that is Rs.9076.84 not more then this. or else I should write a mail to Aditya Poori after that i will do the Police complaint

HDFC Bank customer support has been notified about the posted complaint.

May 20, 2018

Updated by ShivKamble Even i have checked my card complete history to settled and total outstanding amount that is like
Total outstanding amount is 30576.84
After settled the card payable amount is 21500.00
The wavier amount is 9076.84

Even i have ready to pay that amount which is they are wavier'ed Rs.9076.84 for closing the negative remark which they are updated in my Cibil but now they are saying that i need pay 25000.00Rs and above

Verified Support

May 22, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your queries and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Manoj
HDFC Bank Customer Assistance

May 22, 2018

Updated by ShivKamble I had a call with one of your staff, but she is not given satisfaction answer, she told that i have to pay Rs.22349 and said will charge every month 1.5% interest.
after settlement the amount is remaining amount is Rs.9076.84 if you charged 1.5% on the remaining amount also it should not reach to Rs.22349. even i have asked the chargeable history which is you charged on monthly based till date she is not ready to clarified.
i have paid almost double amount, which is i have used the card till the date, so i will the remaining amount that is Rs.9076.84 not more then this. or else
I should write a mail to Aditya Poori after that i will do the Police complaint