[Resolved]  HDFC Bank — credit card settlement issue

Address:

New Delhi, Delhi, 110001

Dear team,

Please check my below mail communication with hdfc credit card. Its communication with hdfc in 2014 still its not closed because every time they have logic less talk unable to justify my concern. Our discussion start while amt. Was 18000/- also ready to pay that amt. To hdfc but they haven't provided me require document. Now amt is around 84000/- and asking to pay.

I am also ready to pay the 18000/- what was our discussed in our first talk. After hdfc fail to share with required detail.

Please read my below mail communication with hdfc team,

On wed, may 30, 2018 at 12:47 pm, manoj kumar wrote:

On thu, jul 14, 2016 at 5:00 pm, manoj kumar wrote:
Team,

Its more then 2 year back story you team not able to give me any single and on same. If you have then please come will detail we will discuss on same issue


Thanks & regards.

Manoj sharma
Mobile no: +91-[protected]

On fri, aug 8, 2014 at 9:59 am, wrote:
Hi team,

I still waiting for your revert. Because of your delay i will not pay any extra charge. Please share full card statement with me

Regd…

Manoj
Forex - ncr

From: senior management [mailto:priorityredressal. [protected]@hdfcbank.com]
Sent: monday, august 04, 2014 7:30 pm
To: manoj kumar (Wbpo - bos - wividus - finance)
Subject: re:'hbl=[protected]' hdfc bank credit card ending 6230

Dear mr. Kumar,

This is in continuation to our earlier e mail dated july 31, 2014 regarding your hdfc bank credit card account.

We understand from your e mail that you have certain reservations regarding the letter sent for reissue of your credit card. On receipt of your e mail, we had reviewed our records and we regret to inform that we are unable to process your request for card reissue due to mismatch in signature. We request you to resend the mid seeking reissue of credit card along with attached signature declaration form and kyc proof to the following address upon regularizing your credit card account to enable us review and do the needful.

Hdfc bank cards division
Po box # 8654
Thiruvanmiyur p. O.
Chennai 600 041

With specific to your concerns raised regarding non receipt of statements, we have arranged for our courier personnel to contact you and address your concerns in this regard. As informed during the call, the statements were dropped at your mailing address since residence was locked. We regret for the inconvenience caused to you in this regard.

We wish to clarify that we have included your card account to track your monthly statements delivery for we value your banking relationship with us.

We take this opportunity to inform you that the total outstanding balance on your card account as on date is rs. 26, 689.83. We request you to effect payment immediately to regularize your credit card account.

In the event you seek any further assistance / clarification with regard to your credit card, please feel free to call our bank representatives at:[protected] or write to us at: priorityredressal. [protected]@hdfcbank.com and we shall be glad to assist you.

In line with our focus and commitment to customer service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our grievance redressal officer mr. Manoj prem at hdfc bank cards division, 8, lattice bridge road, thiruvanmiyur, chennai – 600041 or e-mail at grievance. [protected]@hdfcbank.com. Alternatively, you can call our grievance cell at tel:[protected].

Kindly note the query reference number for this correspondence is [protected].

Assuring you of our best services at all times.

Regards,

Pramod nair
Manager - correspondence (Chairman & md cell)

2nd communication.

On wed, jul 30, 2014 at 4:02 pm, wrote:
Dear team,

As below mail really very poor service from your side without understanding the how you can sent they type of mail. I have lost my card both debit and credit 4 month before for the i have submit the doc. For fresh card. But i have not received your any bill on my address. Without bill how i can pay the amt. That i have already informed your customer executive that please provide the full detail. But nothing is happen and you dropping below mail without any understanding. My total outstanding was 18-19k but now its showing the 31k i don’t know how it comes. Please let me know how it come.


Thanks & regd..

Manoj kumar
Wipro technology
+91-[protected]

— forwarded message —
From:
Date: thu, jul 24, 2014 at 7:18 pm
Subject: hdfc bank credit card overdue status
To: manoj. [protected]@gmail.com
Dear customer,

Re: your hdfc bank credit card # - xxxx-6230

It is unfortunate to note that we are not in receipt of regular payment towards the card outstanding. Our bank officers had attempted to contact you at the phone number recorded with us to remind you of pending card dues. However, our several attempts to reach you did not meet with success. Please provide your alternate contact number for us to update in our records.

Further, we confirm that there is an outstanding of rs. 31, 695.65 payable on your card account as on date. Request you to immediately effect payment of rs. 4, 844.28 to avoid invalidation of your card account.

Please ignore this mail if payment made already.

Please do get in touch with our retail portfolio management executive at the following number for any further clarification.

Officer name: sangeeta tiwari
Ph: [protected]

Assuring you of our best attention always,

Sincerely,

Officer
Hdfc bank - retail portfolio management
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