[Resolved] HDFC Bank — credit card status shows decline

Hare Ram Shukla

from Delhi, Delhi

Address:

301707

Dear sir,

I would like to tell you that, i applied an application to get the hdfc credit card, its been around more than one week.
After getting the reference number from hdfc bank behalf, i tried to check the status on their respective site.
Before it was showing inprocess and today when i was checking then i found it is decline.
Even i can assure you that, i gave the documents which was true to the best of my belief.
I gave more than 6 months my bank statement.
Main thing is that i didn't get any information about that application has been declined on hdfc bank behalf.
I tried couple of times to co-ordinate with customer care, but can't able to connect with them.

I would like to request you that please resolve this issue asap.

+1 photos

Was this information helpful?

No (1)

Yes (5)

Jun 13, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that an application for the credit card will be considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website: www.hdfcbank.com under the following path: Personal Products - Cards- Credit Cards - Track your Credit Card.

-Nadia
HDFC Bank Customer Assistance

May 15, 2019

Updated by Hare Ram Shukla Hi there,
Today I received a mail from HDFC bank, the written things are mentioned below:

"We wish to inform you that your application has been considered in line with the Bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes ( which include a combination of verifications, credit bureau reports and document verifications)."

I am quite sure, whatever the documents which I have submitted, were true to the best of my knowledge and belief.
I know this was my first credit card which I applied for, but to get the such kind of response from HDFC which is so complicated to understand.
I mean it is difficult to find out where is the fault actually.
Why they won't to give a concrete reason for cancellation ?
If they can, then this will be helpful for me as well to someone else to get improve over there.
Please do the needful for me and I am requesting you that kindly re-check my application once more and do some needful to get it.