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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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B
Baijukumar827
from Noida, Uttar Pradesh
May 2, 2019
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Address: SDA MARKET, New Delhi, Delhi, 110062

Hi,

This is in reference to the transaction made into my account without intimating me by hdfc bank.

An amount of rs 826 has been debited on 12th april 2019 from my salary account, mentioning about 'depository charges 12 april 2019 from my saving account.

I am not using demat account and not any declare to open my end and this is happening by hdfc bank.
I am very irritating from hdfc bank more than 5 year to deduct my balance for depository charges.

I am not only to getting problem this issues but more and more peoples are facing this problem.

Kindly exterimily request, to higher level for cancel licence of hdfc bank.

Regard
Baiju kumar
Jun 9, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
May 02, 2019
Updated by Baijukumar827
I have not get any update from company end
May 02, 2019
Updated by Baijukumar827
I want to refund deducted balance.
Verified Support
May 04, 2019
HDFC Bank Customer Care's response
Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Nadia
HDFC Bank Customer Assistance
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    A
    Ashish.i
    from Handia, Uttar Pradesh
    May 2, 2019
    Resolved
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    Resolved

    Address: Hdfc amar colony branch, New Delhi, Delhi, 110044

    Dear hdfc team,

    You need to resolve my issue on priority because this is a major issue. I also struggle with that every month. Every month hdfc charged amb charge from my hdfc saving account and everymonth i need to raise complaints for waiver. Waiver also be done with hdfc but after raising complaints.

    236 rupees charged by hdfc on my salary account as amb charges.

    Need to waive the same amount within 2 working days. I’m not able to handle hdfc bank account due to unprofessional behaviour.

    I need my money back on urgent basis and you need to do the same on first priority. My money is not for hdfc donation and do not repeat that kind of things, you need to behave like professionals.

    And do not mark my complaints resolved until waiver done.

    I hope you will do the needful.

    Thanks,
    +2 photos
    Jun 2, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    May 02, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    We can help with that. Please write to [protected]@hdfcbank.com with your Account No. or Customer ID., charge details & registered contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

    -Anay
    Customer Assistance.
    Two wealer loan settelment pending

    unnecessary charges - Comment #3422332 - Image #0
    rish7878's reply, May 2, 2019
    Two wealer loan settelment pending
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      L
      love lovish
      from Panipat, Haryana
      May 2, 2019
      Resolved
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      Resolved

      Address: Plot no 44 sai ka bagh gara bara road ambala cantt, Ambala, Haryana, 133001

      Hi, i have salary account in hdfc 4 years back when i was working at that time. After that i changed company & they provided other bank account. Recently i changed new company. The new company have using only hdfc salary accounts. But my hdfc exsisted old salary account showing -18714.56 balance.
      The bank converts my salary account converted into savings account & charged monthly.. Now its -18714.56 negative balance. Without my permission how can the bank convert my salary account into savings account? Even they are not intimated verbally... According to rbi guidlines on savings account banks not charge even its negative balance.
      I approach branch, but they behaved rudly & refuse to close account.
      Plz juistice to me. -18714.56 is huge amount to me. What is the solution?
      What is the action will take against this bank
      +1 photos
      Jun 6, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      May 04, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We would like to inform you that there is an outstanding charge [AMB, Insta alert etc...] on your account to be recovered. Hence we request you to maintain a sufficient balance in your savings account or transfer the same so that the charges can be recovered. For further assistance on your outstanding charges, we request you to visit your account branch. Further, there is outstanding towards your credit card account which is due for recovery. Please write to us at [protected]@hdfcbank.com along with your card details for further assistance.

      -Nadia
      HDFC Bank Customer Assistance
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        S
        sudesh.udupi
        from Nagar, Rajasthan
        May 2, 2019
        Resolved
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        Address: Pune, Maharashtra, 411014

        Hi,

        This is in reference to the transaction made into my account without intimating me by hdfc bank.

        An amount of rs 53.10 has been debited on 12th april 2019 from my salary account, mentioning about 'depository charges mar[protected]' on demat account.

        I am aghast to see this has happened without consent with customer and when the demat account was given to me it was told that it would be absolutely free except transnational fee + brokerage fee. This is clear exploitation of customers. It was never mentioned about 'depository charges'!!

        Please help and given me an update on sudesh. [protected]@gmail.com

        Demat account: 52487515
        Jun 9, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        May 02, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        I request you to share your complete concern, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

        -Manoj
        HDFC Bank Customer Assistance
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          N
          Nikhilesh gagan
          from Delhi, Delhi
          May 2, 2019
          Resolved
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          Resolved

          Address: New Delhi, Delhi

          I am having salary account and credit card of your esteemed bank. I have paid the credit card bill of rs 41929 and simultaneously my bank account also got deducted by the same amount even though i haven't linked my credit card with bank
          It's second time that they have done.
          I am not getting any help from branches as well.
          Am very very disappointed with the service of such a esteemed bank of yours.
          I am attaching the screenshot of bill payment of credit card and my salary account summary.
          Customer i'd[protected]
          Nikhilesh kumar
          [protected]
          +1 photos
          Jun 4, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          May 03, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We are in receipt of the payment of Rs.41, 929.00 on 21/04/2019 and this credit will reflect in your May 2019 statement/ For any clarifications, you may contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the following URL https://bit.ly/2BXhurn.

          -Nadia
          HDFC Bank Customer Assistance
          May 04, 2019
          Updated by Nikhilesh gagan
          Your bank has charged so many irrelevant charges which almost sum up up to 10-12k.
          .infact your credit officer confirmed us that my amount has converted into EMI, which later on refused to adjust from the principal .
          I would never recommend any one to associate with such bank and I'll make sure that if anyone has account, they will close the services with you soon.
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            S
            Sudipto Samajdar
            from Delhi, Delhi
            May 1, 2019
            Resolved
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            Resolved

            An amount of rs. 615 was deducted from my hdfc savings bank account on 19th apr, 2019. The narration was hdfc standard li pos debit.

            Also, a quaterly deduction of rs. 17.70 is made with the narration
            Inst-alert chg inc gst jan-mar2019.

            Both these deductions were happening without any prior intimation.
            This kind of harrassment is not expected from a reputed organisation.
            Jun 6, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            May 06, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            Our team has already responded to your email vide ref id[protected]. Please check your email inbox and revert to our email in case of any pending issue.

            -Nadia
            HDFC Bank Customer Assistance
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              C
              chasekar2003
              from Tirupati, Andhra Pradesh
              May 1, 2019
              Resolved
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              Resolved

              To my mobile no. A call received by me. Questioned as p. Chandrasekaran or v. Chandrasekaran. I nothing said. Latter, i was informed that account transferred to term deposit and then account had been frozen. I approached concern branch when it turned down to answer then nodal officer, sundar for four times, since january this year. No legal issues to me. But account had been frozen. Senior manager dhanalakshmi contacted me and said query placed to retrieve the order and dada not available here. When get answer to our query your problem shall be solved. Her statement routine one, as predecessor since january. Shall she take one year? I have doubt any mafia gang behind staffs to targeting non operated accounts to swindle amount. Please give the time frame to solve the problem.
              Jun 10, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              May 08, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We note that our team has responded to you through email on 05, May 2019 vide email with Ticket Id 6854800 mentioned in the subject line. In case of any further clarification or assistance, please feel free to reply to us on email.

              Nadia
              -Customer Assistance.
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                R
                from Mumbai, Maharashtra
                May 1, 2019
                Resolved
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                Resolved

                Dear sir / madam,
                This mail is in reference of misbehavior of your recovery associate mr bhupendra gupta and ms. Rajshri.
                Ms. Rajshri called me for the payment of hdfc bank credit card no [protected]. I had told her that i will not make the payment till i receive my new card as the new card has expired in november 2018. Even i had requested to deliver the new card to my residence address. Every time i get the response that the new card will be delivered to your residence in the next 10 days, but i had never received. Thus i had told them very clearly that i will not make the payment till i receive my new card. I told her that i don’t know whether the card is with the bank or it has been delivered to some other person where the chances of misusing is very high. While speaking rajshri was just scolding and insulting and even she responded that be prepared for the consequences just like how goons give ultimatum.
                The same thing was mr. Bhupendra gupta coming to my house and started scolding at my wife for the payment of my hdfc card no. [protected]. My wife told him that wait we will connect you with me. He was not ready to listen and insulting my wife.

                Warm regards,
                Rohit singh
                [protected]
                Jun 14, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                May 04, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 7 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                -Nadia
                HDFC Bank Customer Assistance
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                  T
                  tannyrt
                  from Mumbai, Maharashtra
                  May 1, 2019
                  Resolved
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                  Resolved

                  Address: Chennai, Tamil Nadu, 603112

                  I have been wrongly charged 10, 000 thrice on the mobikwik. Even though i had told the bank to block my card. I have sent numerous mails to bank, to rbi ombudsman but nothinh has happened.
                  I got a call from number ([protected]) on 22nd february, it seemed to me that this is from a job portal (www.jobonshine.com). they asked me to fill in the details on line for deducting rs 10/-. When i filled the details - soon after there were 3 transactions of rs 10, 000/- each. I got a call from[protected]From chennai) and i was informed about these 3 transactions, i asked them to cancel it immediately.

                  Date: 22/2/2019
                  I got call from - [protected]
                  Website - www.jobonshine.com
                  Credit card used for rs 10/-
                  On line fir filed - ref no - bar[protected]Filed 23rd on chennai police website)

                  I have sent dispute form to credit card, progressive dispute form also to bank but nothing has happened.

                  I am attaching my credit card statement and on line police complaint and its status.

                  I want refund of 30, 000.

                  Rahul ([protected])
                  Jun 8, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 03, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 7 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                  -Nadia
                  HDFC Bank Customer Assistance
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                    M
                    Minu72
                    from Mumbai, Maharashtra
                    May 1, 2019
                    Resolved
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                    Resolved

                    Address: 12/3 Hayat Mohd. , Parsiwadi, Ghatkopar West, Mumbai 400086, Mumbai City, Maharashtra, 400086

                    Dear sir,

                    This is with reference to late fee charges and finance charges. I had taken hdfc card recently and the first bill was to be paid on 3rd april, and i had deposited the cheque in your ghatkopar branch before due date. As i had lost my card, with the help of customer care executive i took the credit card no and had given the cheque on time. As the cheque did not come to my account i myself visited your ghatkopar branch to find out why the cheque is not come to my account. When bank customer care executive call your person, he said that he just received the cheque that was on 10th of april. I am unnecessary charged late fee charges of 800+144 gst and finance charges of rs.327.60 and 121.33. Request to way off the charges.

                    Why should we pay such heavy charges, if i have done the payment of time.

                    Request to do the needful and revert back.

                    Regards,

                    Minal

                    [protected]
                    Jun 10, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 03, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We wish to clarify that, payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Specific to your card account, we are not in receipt of complete payments towards the outstanding as per the statement due date and in view of the same, bank charges as applicable was levied to your credit card account. Hence, we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same. https://bit.ly/2k7MGwQ.

                    -Nadia
                    HDFC Bank Customer Assistance
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                      A
                      Anitha Dev
                      from Chennai, Tamil Nadu
                      May 1, 2019
                      Resolved
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                      Resolved

                      Address: shenoy nagar, aminjikari, Chennai, Tamil Nadu

                      I have worked in a company they have provided me a salary account.. After i left the company i used to use the atm card for few months without knowing me the salary account turned into savings account.. Now am not using the account but till i got messages and notification that my account has negative balance.. I don't know why they are giving me the notification for negative balance since am not using that account. Now i could i close that account without my knowledge how could they able to put negative balance for non maintenance??
                      Jun 12, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 04, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We understand that Branch Head G.E.Koundinyah has contacted you with regards to your query. As discussed request, you to visit the nearest branch and submit the account closure request to enable us to assist you.

                      -Nadia
                      HDFC Bank Customer Assistance
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                        H
                        Hardev_singh
                        from Mumbai, Maharashtra
                        May 1, 2019
                        Resolved
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                        Address: 560076

                        Dear hdfc bank

                        I have transfer 1.58l inr from my hdfc bank account via hdfc mobile app to sbi account. The money got deducted from hdfc bank after some time i got a message from hdfc that the transfer is timed out. The money neither credited back in hdfc account, not in sbi (Beneficiary) account.

                        Please help

                        Date of transfer: 01/05/2019
                        Imps ref id:[protected]

                        Thanks
                        May 3, 2019
                        Complaint marked as Resolved 
                        Automatically resolved. Spoken to customer care and got advised to wait for 48 hr in such case. If after 48 hr issue persists call the customer care. my issue resolved within 48 hr automatically and money got transferred in the beneficiary account.
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 03, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We would like to inform you that, the referred UPI transaction has been successfully processed at the Bank's end. Sometimes due to a technical issue at beneficiary bank end, it may take 2-3 working days for the payment settlement in beneficiary party's account/reversal back to the remitter account. In case of non-receipt of reversal/beneficiary still denies of having received the funds at their end, within the stipulated time as mentioned above, do write back to us at [protected]@hdfcbank.com with the beneficiary's latest bank account statement (statement with bank logo & account number) to enable us to assist you better.

                        -Nadia
                        HDFC Bank Customer Assistance
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                          S
                          sang_pongen
                          from Delhi, Delhi
                          May 1, 2019
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                          Hello there

                          I received sms from hdfc bank that rs-1899/- deducted from my debit card to towards cponeassis. Without my permission.. I did not get any mail. This kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co. How can a bank allow such frodulent transactions

                          Please deactivate and refund my money asap
                          Date of incident : 12.33hrs. 30 april 2019
                          Kotak credit card no. Xx8276
                          Oneassist relationship number : 4229556
                          HDFC Bank customer support has been notified about the posted complaint.
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                            K
                            Krishnamurari Mishra
                            from Mumbai, Maharashtra
                            May 1, 2019
                            Resolved
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                            Resolved

                            Hi team,

                            My name is krishnamurari, amt of rs 40000 is kept on hold on 16 apr 2019 on my salary account due to non payment of hdfc credit card.
                            I was in contact with the collection department and told them constantly that i will be making the payment asap
                            I had a serious medical issue in my family and that is why i was not able to make the payments. On 16 apr 2019 the full amount of the credit card is auto debited from the account.
                            Money was not a problem here as i said that i told them that i will be paying the amount asap i have no regrets with auto debiting the amount.
                            The question here is i made rs 10371 payment on 30 april 2018 why the card is still blocked and amt rs 40000 still on hold when i contacted customer care they are saying i need to clear all dues to unhold the amt in my salary account
                            My only request to the bank is to remove the block status of the card nothing else and release my 40000 in salary account
                            If the bank can do that... Nothing like that but if not then you should have told me that you are in no requirement of the customers anymore.. There are lot of customer hungry people out there.
                            Jun 6, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            May 03, 2019
                            Updated by Krishnamurari Mishra
                            please activate my credit card which is blocked permanently, i have made the full payment..
                            Verified Support
                            May 03, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            I request you to share your complete concern, account number/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                            -Bejoy
                            HDFC Bank Customer Assistance
                            please activate my credit card which is blocked permanently, i have made the full payment...
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                              A
                              Ajay M Nair
                              from Gurgaon, Haryana
                              Apr 30, 2019
                              Resolved
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                              Resolved

                              Hi,

                              I have paid my emi for the month of april towards my personal loan. The bank is still harassing me by sending payment due reminders over my email.

                              I have raised the complaint and also informed the bank regarding the paid emi details including reference numbers. Still the bank haven't updated the payment. Now this is affecting my cibil score and this bank is not helping anymore.

                              Thanks
                              Jun 7, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 04, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Please email us at [protected]@hdfcbank.com along with your loan account details, payment details, caller number/name and date/time of call received for further investigation.

                              -Nadia
                              HDFC Bank Customer Assistance
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                                R
                                Ram Kuber Panday
                                from Mumbai, Maharashtra
                                Apr 30, 2019
                                Resolved
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                                Resolved

                                Address: Post- Dandwa Pandey, Basti, Uttar Pradesh, 272148

                                My policy no[protected] in HDFC Life due date is 04th May-2019 and no auto debit option in my policy by bank account but premium amount was deducted automatically without any information by credit card on the date 25 April-2019( 10 days before due date).By branch no any satisfy action taken till now also I have sent mail to Hdfc service department but they sent premium receipt after 5 days( deduction)
                                why?
                                I have frustrated this please take action urgently .
                                Regards
                                Ram Kuber Pandey
                                No-[protected]
                                Basti( UttarPradesh)
                                +3 photos
                                Jun 2, 2019
                                Complaint marked as Resolved 
                                HDFC Life customer support has been notified about the posted complaint.
                                Apr 30, 2019
                                Updated by Ram Kuber Panday
                                This is deduction proof my policy[protected].

                                Verified Support
                                May 02, 2019
                                HDFC Life Customer Care's response
                                Hi, if policyholder have any unresolved concern with respect to HDFC Life policy, kindly inform the policyholder to write us at [protected]@hdfclife.com from his / her registered id to have the same addressed.
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                                  A
                                  AshokSk
                                  from Mumbai, Maharashtra
                                  Apr 30, 2019
                                  Resolved
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                                  Resolved

                                  Hi,

                                  My Name is Ashok and I am having HDFC Salary account and I am maintaining this account since 2013. I am having a very Good Transaction history in my account. I am having a credit card and unfortunately I got some personal medical emergency so I couldn't be able to make the minimum dues also for 2 + months and they put my account with lien mark and I got salary and I called to HDFC customer care and requested them to deduct my minimum due from salary and release the remaining amount. But nobody is responding properly and not giving resolution and they telling me to pay the minimum bill then they will release the amount but I don't have funds in any other sources. So, I explained the same to them but they are telling the same story and credit recovery team they are calling to my Third Party Account holders from personal mobiles and asking about my payment and talking rudely, which is not correct and a sensitive matter. I lost trust on HDFC. HDFC team is telling recovery team can call to anyone. Is this process of dealing a customer? I requested to deduct the minimum and release the remaining amount which I wanted to use for an emergency medical purpose. I wants help and proper resolution.

                                  Thanks and Regards,
                                  Ashok Sallakolusu
                                  [protected]
                                  Jun 4, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 04, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We request you to contact our Debt Management officers at[protected] / 67268002 with regard to your credit card outstanding or for any further clarifications.

                                  -Nadia
                                  HDFC Bank Customer Assistance
                                  May 04, 2019
                                  Updated by AshokSk
                                  Hi Nadia,

                                  I called to this number many times. Each and every time IVR is telling all executives are busy and wait for some time and after few seconds call is disconnected automatically. How many times I need to call? Nobody is responding properly. I requested customer care people and I got a call from backend after 4 days. She just told you need to speak with credit team manager and she given a mobile number. When I called to that mobile number she is declining my calls. Even I dropped a message. But no response. Attached is the mobile number which I got from your backend team. I am really frustrated with this. I hope HDFC will be serious about customer issues and will respond promply.

                                  May 06, 2019
                                  Updated by AshokSk
                                  Hi, I have called many times even from different mobiles it never connected. Whom should I approach?[protected],[protected] both numbers I have tried.

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                                    A
                                    Akshay Kathuria
                                    from Mumbai, Maharashtra
                                    Apr 30, 2019
                                    Resolved
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                                    Resolved

                                    received an ach message from hdfc for ashish securities pvt ltd. no details shared, fraud , no authorisation given.

                                    Address: Delhi-NCR, New Delhi, Delhi, 110085

                                    ACH for 17, 500/- added to my HDFC account
                                    From: Ashish Securities Pvt Ltd
                                    UMRN # - HDFC[protected]

                                    I have not transacted any of this, neither i am aware of this. No authorisation given to anyone for any ACH or ECS.

                                    This is pure fraud transaction.

                                    No details are available with your Bank Customer Care
                                    and i have been given a complaint no. with a resolution TAT of 7 days.br...
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                                    A
                                    Alok Gupta
                                    from Bengaluru, Karnataka
                                    Apr 30, 2019
                                    Resolved
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                                    Resolved

                                    Address: 80, Purana Quila, Lucknow, Uttar Pradesh, 226001

                                    Dear Team,

                                    I am Alok Gupta My Saving Bank a/c number is [protected] I have made 2 withdrawl of Rs 500/- each on 20-Apr-19. One of my Tranction got failed but money deducted from my balance, which still not credited back in my account. Please help in resolving the issue. I tried to contact your customer care excutive on your helpline number, but they does not give me a satisfactory answers.
                                    Jun 4, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 04, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We would like to inform you that immediately on receipt of your complaint we had raised a chargeback on the acquiring bank vide reference number 1892465. If the acquiring bank whose ATM was used to conduct the transaction does not revert with a valid proof in the form an ATM Log indicating that the funds were successfully dispensed, the amount will be credited to your account on the 7th working day from the date of complaint. In case the acquiring bank provides a proof of the validity of the transaction the same will be forwarded to your home branch. A letter to that effect will also be sent to you and the account will not be credited. The status of the complaint will also be communicated to you through SMS on your mobile number. We appreciate your patience in this regard.

                                    -Nadia
                                    HDFC Bank Customer Assistance
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                                      R
                                      Rseeena
                                      from Delhi, Delhi
                                      Apr 30, 2019
                                      Resolved
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                                      Resolved

                                      Sir, my name is Reena i belongs to Mohali. I have not used my credit card from last May 2018...and in month of April 2019 with no outstanding balance I blocked my card but still i am getting bills for this card to pay Rs 2900. As per instruction hdfc customer care i have submitted written letter at hdfc back to permanently close the credit card but nothing happened.

                                      please help me to permanently close the credit card and provide me resolution so that I don't have to pay Rs 2900, which added in my bill.
                                      Jun 5, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 03, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We observe that there is outstanding on your credit. We request you to effect payment towards the outstanding on your card account. to know the outstanding on your card, please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL: https://bit.ly/2wwwruX.

                                      -Zubin
                                      HDFC Bank Customer Assistance
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