[Resolved]  HDFC Bank — debit card blocked without informed even it is valid, asking for money for new one

Address: 411019

(Incident 06.02.2018) i have visited chinchwad branch, pune where i have hdfc salary account because my debit card blocked by hdfc without informing me in advance. My debit card is valid till 2024. When i had raised query no satisfied answer received. They informed me to get hdfc cancel cheque after showing them govt. Id proof. During second visit they asked me to pay amount 550 for debit card.
I am using hdfc salary account since 2012, my salary is credited regularly. I have changed my employment in feb 2017 whereas i have no gap in my employment even my account showing previous employer details. I had given same information to bank representative. He told me to get employment proof even after showing current company id.

I have 2 query
1. Why should i pay for new debit card, whereas my existing debit card is valid nor i have given request to block it.
2. If hdfc receiving my salary from my current employer then how details are still showing of previous employer?

- hdfc covert salary account into saving without informing to employees if salary not credited more than 3 month but without permission sending huge promotional mail without taking permission of customer, its so irritating.

- staff are not co-operative with customer, i took xerox from out side for 1 pancard copy.
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Mar 15, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 07, 2018
HDFC Bank Customer Care's response
Dear Customer,

We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your account number, Complete address of Branch where the same was submitted as per website ( Along with IFSC code) and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information.

-Manoj
HDFC Bank Customer Assistance
 
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