HDFC Bank — Debit Card not received after 10 days of account opening

Sam4i

Aug 11, 2021

Address: Lucknow

Hi Team,
I received the Welcome kit of HDFC bank containing the cheque book on 2nd Aug2021.

Customer ID:[protected]

However, it has been more than 10 days and I havent received the Debit Card and pin yet.
Due to this reason, I am unable to perform any online/POS transaction using the HDFC account. Currently the account is of no use.
I have been trying to followup with HDFC bank since last few days but no positive response received.
Please help.

Thanks
Regards,
Nasreen

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2021

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. We understand that you have also raised your concerns at HDFC Bank Support vide Reference Number[protected] and you will receive a response from them to your e-mail ID before August 18, 2021, with an update.

Your association is greatly valued by the Bank and will spare no efforts to resolve the matter quickly. Looking forward to your patience and cooperation in the interim.

-Zubin
HDFC Bank Customer Assistance

Aug 13, 2021

Updated by Sam4i Hi Zubin,

I have not received any update on the issuance of Debit Card yet. I request the HDFC team to just get the Debit Card issued and provide me the tracking number if the Card has been issued and dispached.

Another issue with HFDC Bank is that with each update from HDFC the resolution date keeps on delaying. Initially I got an email with resolution date of 13thAug then another one with resolution date of 16thAug and after that with 17th Aug and finally now 18thAug (in this update from Zubin).

The account was opened on 31st July and it has been close to 15days and I have not update on the issue of Debit Card and cannot use Net Banking because of the same.
If a Debit card is taking close to a month to be issue, what it says about the Customer Service of HDFC Bank?
Till now it has not been satisfactorily.

Regards,
Nasreen

Verified Support

Aug 14, 2021

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. We understand that you have also raised your concerns at HDFC Bank Support vide Reference Number[protected] and you will receive a response from them to your e-mail ID on or before August 18, 2021, with an update.

Your association is greatly valued by the Bank and will spare no efforts to resolve the matter quickly. Looking forward to your patience and cooperation in the interim.

-Zubin
HDFC Bank Customer Assistance

Aug 14, 2021

Updated by Sam4i Hi HDFC Bank,

I have not received any update on the issuance of Debit Card yet. I request the HDFC team to just get the Debit Card issued and provide me the tracking number if the Card has been issued and dispached.

Another issue with HFDC Bank is that with each update from HDFC the resolution date keeps on delaying. Initially I got an email with resolution date of 13thAug then another one with resolution date of 16thAug and after that with 17th Aug and finally now 18thAug (in this update from Zubin).

The account was opened on 31st July and it has been close to 15days and I have not update on the issue of Debit Card and cannot use Net Banking because of the same.
If a Debit card is taking close to a month to be issue, what it says about the Customer Service of HDFC Bank?
Till now it has not been satisfactorily.

Regards,
Nasreen

Aug 18, 2021

Updated by Sam4i My complaint is not yet resolved by HDFC Bank even after a week after complaining on the forum.

I have not yet received the Debit Card.

Kindly help.

Regards,
Nasreen