[Resolved]  HDFC Bank — deduction of insurance amount from personal loan without information

Address:Rajajinagar, 324 , 5th cross, Bangalore 560010, Bangalore, Karnataka, 560079

Hi,

I am bakkesh m p, applied for personal loan amount for rs 2, 00, 000/- from hdfc bank. My loan amount transaction is done through the application no: 65781645.
As discussed with representative ms. Mamatha during applying loan was not mentioned about the processing fee of 1.5% of the total amount and insurance for the loan. I was assured for the loan amount of 2, 00, 000/- but when the amount credited it was only for 1, 93, 974/- in which processing fee of 3, 000/- and insurance amount of 3, 026 was deducted without any information. As i queried with the concern with mamatha and her manager (Apologies for not knowing the name) assured to return the insurance amount for the rs 3, 026/-, asked to mail for the concerned mail address.
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Apr 26, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Mar 26, 2019
HDFC Bank Customer Care's response
Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you in 4 working days.

-Zubin
HDFC Bank Customer Assistance
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