[Resolved]  HDFC Bank — delinking credit card from saving account

Address: New Delhi, Delhi, 110007

I am having hdfc saving account and credit card i have give written request 3 times for closing of my account but they say first delink your account from credit card for that also i have given written request but they are not taking any action for last 6 months. I want to close both my saving account and credit card also. Please help me
Rahoul agarwal
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Sep 3, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jul 23, 2019
HDFC Bank Customer Care's response
Dear Customer,

We are fully sensitized to your comments expressed with regard to your credit card. We note that you wish to close your credit card. In the rare event, if you are still contemplating card discontinuance, we request you to forward us a duly signed letter to the following address to enable us to do the needful. HDFC Bank Cards Division PO BOX # 8654 Thiruvanmiyur P.O. Chennai 600 041, .

-Nadia
Customer Assistance.
Verified Support
Jul 24, 2019
HDFC Bank Customer Care's response
Dear Customer,

We regret that we are unable to process the request for account closure received through PhoneBanking, NetBanking, e-mail, scanned or faxed a copy for security and authentication purposes. In case you still wish to close your account held with HDFC Bank, please submit the account closure form (available on www.hdfcbank.com> Forms Center> Personal Banking) along-with Extended KYC annexure ( available on www.hdfcbank.com> Forms Center > Personal Banking > Extended KYC Annexure ) at any of our nearest Bank branches. Please visit the following link for the address of our branches and ATMs https://bit.ly/2Hqff0y

-Nadia
HDFC Bank Customer Assistance
 
1 Comment

Comments

Good afternoon. This is Mahesh Patil from Islampur, Tal:Walwa, Dist:Sangli.I am having account with hdfc bank branch Ishwarpur. Also I was using one credit card ending with 3153.I already paid all the pending dues in branch also I taken conformation of closing of credit card from hdfc bank customer care representative. Still bank employee said me that there is attachment of credit card to your savings bank account also that card not showing in hdfc netbanking customercareexecutivesaud me that your card is delinked from our side but still bank not done delink.so I said that please close my hdfc bank account but bank employee said me that unless we delink your credit card we can't close your bank account. So it is very bad and worst experience with me while relationship with hdfc bank.I request you to help me resolve this issue.

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