[Resolved]  HDFC Bank — did not dispatch debit card: chip plus pin debit card not received with in given time window

Mar 05, 2019

HDFC Bank Customer Care's response Dear Customer,

The debit card pin mailer has been returned to us for reason address incorrect. We request you to use online option to regenerate debit card pin Instant PIN change process for Debit Card is as below : Login in Netbanking and Click on Cards tab Go to Debit Card => Request section Click on Instant Pin Generation option From the Card No drop down select your card number Now enter new pin System will prompt for OTP validation, enter the OTP received On successful validation of OTP, success message will appear on the screen and with this Debit Card pin will be reset immediately Note: Insta PIN generation option (through Netbanking) will not be available for Senior Citizens and those who have not registered for Third party transfer. Alternatively, you can apply for regeneration of your ATM / Debit PIN in following ways: 1. Through NetBanking Login into NetBanking Click on cards Click on Request option under Debit Card status on the left hand side Click on Pin Regeneration Select the card number and click on continue. If you are eligible for Green pin, system will ask to verify the mobile number and if the number is correct, then One Time Password( Green PIN OTP ) is sent to the registered number instantly which you can use in HDFC Bank ATM to set a PIN of your choice. If not eligible for Green PIN, Physical PIN will be dispatched to your mailing address. Select the Reason, Check the mailing address, Confirm the address and click on the Terms and conditions and click on confirm Physical PIN will be dispatched to your mailing address. 2. Through SMS You can generate Debit Card Green PIN through SMS banking by following below steps: Step 1: Send SMS to 5676712 from your bank registered mobile number. ( SMS format: Type REPIN<space>Last four digit of Debit Card e.g REPIN XXXX ) Step 2: You will receive Green PIN ( 6 digit OTP ) on your mobile Step 3: Visit any of nearest HDFC Bank ATM to set a 4-digit PIN. You need to be registered for SMS banking to avail of this facility. In case you are not registered for SMS banking facility, send SMS to 5676712 (SMS format: 'REGISTER<Custid><Last 5 Digits of Account Number> or Visit nearest ATM/Branch or login to Netbanking). Note : Kisan Savings Accounts and BSBDA small accounts are not eligible for Green PIN OTP. 3. Through Branch Please submit the form at any of our branches - On receipt of the form & successful verification, we will process a new ATM PIN and send it to your mailing address. You may also verify your address by logging into Netbanking through "My Contact Details". Please refer the below link for the Duplicate PIN Request Form . https://bit.ly/2N3ZRJI Kindly visit the following URL to access information for the complete address and contact details of our Branches. https://bit.ly/2Hqff0y 4. Through phone banking Submit a request at PhoneBanking, post validation with your Telephone Identification Number (TIN). Kindly visit the following URL to access information on our PhoneBanking numbers: https://bit.ly/2wwwruX Charge of Rs.50 + GST towards PIN reissuance would be levied, as applicable.

-Nadia
HDFC Bank Customer Assistance