[Resolved] HDFC Bank — double payment of hdfc fastag

yadala nagaraju

from Pappinisseri, Kerala

Address:

Guntur, Andhra Pradesh, 522002

Dear sir/madam,

I tried to paas through the fastag line on 9-11-19, but that was not accessible then the toll plaza management instructed to pay money.
Then i paid money and go away from tollplaza, after some time i got a message from hdfc fastag team, your money was debited.

I raised a request through mail, call on same day but till now the problem isn't solved.

Regarding this i called and mail to our team but no response and no solution.

Kindly solve my problem and refund it back to my fastag account.

Thanks & regards
Y. Vijayamadhavi
W/o nagaraju
Ap07dp1747
[protected]
Yadala. [protected]@gmail.com

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Jan 23, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com along with a scanned copy of toll slip paid by you or call on[protected].

-Zubin
HDFC Bank Customer Assistance