[Resolved]  HDFC Bank — emi deducted twice from my account

Address: Hyderabad, Andhra Pradesh, 500072

I had a hdfc personal loan (Loan account no :[protected] months back.
As the ecs form was rejected because of signature issues to avoid late payment charges i visited the main branch office in begumpet and make the payment on 1st june 2018 (Payment mode is cash payment)

After 3 days, the emi had been deducted again from my bank account for the same month.

Even after ecs rejection, i am not sure as how they are able to deduct the amount from my linked account
I had contacted your customer support, they were saying that once both the payments get reflected the amount would be reflected back to my linked account in 5 working days.

One of the customer executive was even harsh at me and questioned me for visiting the bank without contacting customer support. I visited the bank to avoid late payment charges and the bank officials had also informed me to make the payment by cash to avoid late payment charges and that customer executive was trying to blame me.

Such kind of pathetic service is not expected from a large bank. Please refund my amount as soon as possible.