[Resolved] HDFC Bank — envelope received without fastag customer id[protected], wallet id - [protected]

Sohel Emdad

Address:

North 24 Parganas, West Bengal, 700136

Applied fastag through online on 13th december. On 27th recieved the fastag envelope but there is no tag. Reported the complain on customer care on 28th december.

They din't take any action thereafter. After multiple time complaining now it shows i the site that they have re-dispatched through indiapost with tracking id rm[protected]in.

When contacted indiapost they told this consignment has not booked by the bank yet and there is no consignment details found in indiapost site as well.

Mailed multiple times to
Fastag. [protected]@insolutionsglobal.com they are really useless. No response

Customer id[protected]
Wallet id - [protected]
Tag seq number[protected]
Hfr number - hfr01063440
Car number - wb08d0645

Regards
Sohel - [protected]

+2 photos

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Jan 16, 2020

Complaint marked as Resolved

From here nothing has been worked . Even some people use this information to fraud you . I got a call and they are telling these details which I have provided here and claiming they are from HDFC Bank . They were asking my UPI Id and they have sent some encoded message and was asking to forward that message, I had disconnected the call . So be careful about these things . Nothing helps from here .

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Jan 08, 2020

Updated by Sohel Emdad I have dropped mail twice to fastag.[protected]@insolutionsglobal.com including Principal Nodal Office mail id (Screenshot attached) and reached out to Fastag Customer care at least 50 times with no resolution or proper update even they are telling some idiotic resolution such as 'Go to the nearest Post Office and there you will get Fastag'.

There is no basic etiquette to acknowledge the email or response back .