HDFC Bank Ergo General Insurance — Car policy

Address:	Thane, Maharashtra, 401602
Website:	[email protected]

Ref - RE SERVICE ID =[protected]
Policy No[protected]

Dear sir,
I am glad to give you certain information in regard with my above policy. Please resolve the matter as soon as possible at your end .
In the month of July 29th 2016 I have taken above policy by paying Rs 27222/- cross cheque number 000522 dates 29/7/2016 in HDFC Dahanu branch for car number MH 48 P 8333
Hundai Verna
After long harassment, and repeatedly requesting local branch manager, He delivered insurance policy on 12th October 2016 which I received on 15th October 2016, that too after changing me further premium of Rs 2600/- the cheque number 000545 dated 10/10/2016 on HDFC bank Dahanu Road
Upon receipt of policy documents I have requested them to issue policy not from retrospective effect but from the date of issue of policy since I was loosing about 2.5 months unnecessarily. This is not justified. Since delay is due to negligence of company staff. It was not my fault. I was cought twice by traffic police for not having policy documents. In spite of above I have received negative reply from company i.e. ''There won't be any change in the date of policy''
Ultimately I have decided to stop above policy and claimed full refund. After consulting HDFC ERGO concerned honourable staff Mr MAHENDRA JAIN who advanced me to take new 3rd party insurance by Adjusting around Rs 6000/- he also accepted that I can claim refund on above policy Rs 23822/- approximately ( 27222+[protected].
In response to his advice I have cancelled my original policy and claimed refund as mentioned above.
Nevertheless company didn't refund me above claimed amount another 2 MONTHS.
In due course of time I have repeatedly requested and also contacted to Mr Mahendra Jain and their after senior officer Mr Jitesh Sagar
And narrated my problems. Mr Jitesh sagar gave a good response to listen my problem and he shown good care about Custmers that's why I received refund amount
But unfortunately my problem still remains as I received shot refund.i have received new policy after 3 month i.e. 13/01/2017 and refund Amount Rs 8944/-
I desire to be verified this refund amount since I am losing without my fault and punished. As per company view I have used this policy for 5 months. But the fact is I never used this policy even then I am charged.
Your issuance of policy took 2.5 MONTHS there after cancelation took 3 MONTHS that means during this time I have not used the policy for which I was charged Rs 15000/- approximately
Hence it's my humble request to reconsider this matter and study properly so that it can be justified
For your information I have spent about 217 minutes as per my mobile record kept by me for communicating my problems and time to time gave all information to ur senior officers Jitesh sagar and others.
I regret to mention although you're staff is good and cooperative but couldn't resolve this case
Hope do the needful by forwarding necessary refund claim by your valuable cheque.

Thanking you,

Your Truly,
Pratik Kuntawala
[protected]