HDFC Bank Ergo General Insurance — my i20 car accident claim not approval still 25 days

Address:	Panchsheel Nagar, Uttar Pradesh, 245101
Website:	Www.consumercomplaints.in

Dear sir/ ma, am

My name is shahid ansari from hapur (U. P). I got a zero debt car insurance policy from hdfc life insurance company ltd.

My concern is, last september i had an accident with my car. Luckily i am safe but car was damaged. Then i went to hyundai showroom (Samudra hyundai) meerut. Where i gave my accidental car and claimed for insurance for damaged work.
Than they have confirmed for estimated structure with proper form than i filled all the necessary details. Than a surveyor from hdfc company came in the showroom and surveyed carefully the damaged vehicle and gave the clean way for approval. Next day i got the approval message from company's surveyor (Mr sachin tyagi [protected]). And than after 7-8 days at the time of delivery they said to me that you didn't get the approval and they said we are fraud. The surveyor misbehaved us and was using abusive language.

Now i am feeling that my car insurance company (Hdfc) is not giving a good response and disturbing us. I am so much disappointed.

Please resolve this issue as soon as possible.

Claim no is - c[protected]
Manager claim (Up & uk) - mr nagesh tyagi ([protected])
Surveyor person - sachin tyagi, meerut ([protected])
Sr surveyor - mr alok sharma ([protected])

Above mention person's behavior was very disturbing and disappointed. I have all the calls recording for misbehaved talk.
Until my issue is resolved, i will not receive my car from the showroom and till that company will be liable to pay all my expense. I will be reminding you time to time. If any serious action is not taken by the company. I will take action at the upper level (Irda).

So resolve this issue. I am waiting for your response

Thanks and regards,
Shahid ansari
[protected]
[protected]