HDFC Bank Ergo — motor insurance - fraudulent practices

Address:	401107
Website:	www.hdfcergo.com

I had my insurance policy renewed for my car through policy bazaar with the service provider being hdfc ergo. Now the issue is that car is registered in the name of my wife who is a sole proprietor of a company. During renewal, i took the policy in the name of her company as i believe both are same entity. There was no advice given by the policy bazaar agent in not to do it. The insurance was renewed. Now when my car met with an accident they have rejected the claim stating that the names do not match in the rc book and the insurance. My question is that how did they (Hdfc ergo) issue me a policy when there was a mismatch in the rc book and the insurance form, when they do look at these documents at the time of renewal. Isn't it a deliberate attempt on the part of policy bazaar and hdfc ergo to dupe the customer by having a reason to not pay for the insurance? On top of it there were so many incorrect advises given to my the hdfc ergo representatives that i am still not sure what is the real procedure.

There is more to come. I have been desperately trying to change the name in the insurance form so that it matches with the rc book and to avoid the repeat of the above issue. It has been 9 days and still haven't received anything from them when they had promised to address it within 2 days. Looks like it is their well planned strategy to not provide the updated document so that they do not have to pay for the insurance. I feel really lucky that i didn't trust policy bazaar as well as hdfc ergo with any of my family's health plans as that could have been disastrous.